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      06-06-2012, 01:29 PM   #2
Jon D
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Drives: F12 640i
Join Date: Sep 2009
Location: Scotland

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It might be partially unlatched on one side; try pressing it down firmly to reset the release. Failing that, it sounds like the cable could have slipped out of adjustment or, if there's no resistance when you pull the release handle, it could be broken, in which case you'll have to take it back to the dealer.