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      09-29-2012, 06:32 AM   #42
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if KW already confirmed the wrong product used, this should be the supporting reason for the shop to refund you the $ and the shop can then get the thing sorted outh with KW between themselves.

If the shop refused to do the refund, then KW is obligated to refund you the $, regardless. The process may be longer but some one has to take the responsibility.