Originally Posted by MelvinMrBMWBey
The thing that most sales people do understand is that the customer will pay more if you simply have the right information, and are truthfull about what you can do. They pay more because its worth it to not go though all these headaches. Granted Client Advisors can, become frustrated with customers who are under the assumption that the dealer should lose money to sell them a car, and discount items that are in high demand with low supply. I dont always have the lowest price but I deliver on what I tell the cusotmer, that all you can do, and honestly thats all a customer really wants. A good deal has much less to do with price then it has to do with the process and the state of mind that the customer is in when they take delivery. Remember people dont need Bimmers they want them and they get them because they can, its that simple.
Yep, you are 100%. I will indeed pay a little more to deal with a CA who always tells me the truth (good or bad), and is responsive to my emails or phone calls. I'm always cognizant of trying to limit overall communication because I know you guys are typically busy. But I do expect some sort of response with 2 business days, even if it's a simple "I'll check into that".