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      12-13-2012, 12:32 PM   #40
MarkW83
Lieutenant
United Kingdom
19

 
Drives: F30 330d M Sport
Join Date: Nov 2012
Location: UK


Posts: 472
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Quote:
Originally Posted by mlepyro View Post
How old is the car?

My advice (from my own experience)

Arrange a meeting with the dealer principal... this is the first step. No one below him will do. He will do everything he can to put it right, he can put you in a top of the range M5 if he wanted - remember no one is above him inside that dealership.

If that doesn't get you what you want, ring BMW.

If the dealer is part of a chain (e.g. Sytner), then contact the head office.

Mat
All I'd add to that is write to BMW - letter if possible to add weight, and send it recorded delivery to show you mean business - if you phone, you'll likely just get "a worker". Address the letter to Sales Director or something like that; I did just that with an issue I had a couple of years ago, and got what I wanted
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F30 330d M Sport Mineral Grey / Coral Red
Pro Nav/Visibility Pack/Comfort Pack/Harman Kardon/Head-Up Display/Electric Seats/Comfort Access/Adaptive Suspension...