Originally Posted by MarkW83
All I'd add to that is write to BMW - letter if possible to add weight, and send it recorded delivery to show you mean business - if you phone, you'll likely just get "a worker". Address the letter to Sales Director or something like that; I did just that with an issue I had a couple of years ago, and got what I wanted
Good point... when I had my first meeting with the Dealer Principal I took a 3 page letter listing everything. All those small things you want to say and any facts so he can check.
As soon as you contact BMW customer services I feel you have lost a little bit of your hand. The Dealer wants to keep it away from them (and can do very easily).
For this reason I lodged a complaint with them but didn't identify the dealer or reg. I could then go back to it if needed.
And I definitely agree about not going in too hard, you just alienate people... having said that it depends on the type of person you are. Some people are good at getting results that way.
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