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      12-24-2012, 05:46 AM   #18
Tra08R
Money never sleeps
 
Drives: e92 - 2007
Join Date: Sep 2010
Location: Sydney

Posts: 305
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Quote:
Originally Posted by bcoz View Post
That's true, it's possible that the rust set in during the 6 weeks or so the car spent at sea or on the docks (plus a few more weeks before delivery).



But by admitting that the base was not rust proofed is another quality control failure (and from that we can also assume the seat bases were previously rust proofed, eg. for E9x models and other series).

If the lack of rust proofing was the fault of the seat supplier, then BMW QC should have picked up on such a major change in component specifications (inadvertent or otherwise). Alternatively, if the lack of rust proofing was the result of a deliberate change in BMW design specifications, then such a change should only have been approved after rigorous testing by BMW (comfort, stress, durability, etc). Either way, it's a major failure by BMW.

Quality control is not limited to operation and visual aesthetics. It's also about comfort, build, ambience, performance, durability, etc.
They blame every friggin thing on the supplier.. and that was coming from head of customer support at their head office. clowns.
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