Thanks, I'll have a look.
The car was previously owned by the dealer, a subsidiary of BMW AG; in the "previous owner" field on the car's brief is BMW AG. So it's not a second-hand per se.
So, if an account has been created, it was done so by the dealer, so they obviously should know the account's details
Edit: Dunno what to say about that features page, because I have a few features that don't appear to be available for Romania.
I can't find where to apply, where did you do that?
Edit2: I found the German apply form website, I applied there, gonna see what will happen. Meh.