Originally Posted by jtuds
If this happens to my car, the dealership and BMW Canada will both have a real pain in the ass on their hands.
Yeah, I will escalate as needed. I'm not generally confrontational however I am so anal about my cars that the inability to enjoy the vehicle until it's resolved will motivate me.
BMW Canada has emailed me back with the following (names removed for privacy):
"Thank you again for contacting BMW Canada. We appreciate your additional inquiry.
We have assigned your case to Mr. (Name Here). Please allow him 5 business days to research your case and respond back to you. We appreciate your patience.
If you have any further questions or concerns, we would be happy to provide assistance. Please respond directly to this e-mail or contact us at 1-800-567-2691.