Originally Posted by MarkW83
They are all muppets the lot of them
Though I think I read something recently that even with the rubbish/cheap insurance companies, you're well within your rights to expect your car to be returned to its previous condition and looked after in the best possible way (i.e. by BMW themselves), and are therefore able to choose BMW as the repairer yourself, regardless of insurer or policy?
You can insist on BMW repair on any policy, but many insurance companies hit you with a higher excess to do so.