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There is a work around for this problem:
If you look at the version in HU it will have a particular version number structure.
Ie TV-110.005.011
For some reason, maybe HU replaced at some stage - who knows.. but the bmw server thinks the unit fitted is different for your VIN.
So, you need to use different vins to find the update that has the same version number structure. This can be done by checking the release notes with that particular software download - there is always two files once you’ve entered the vin number.
This is little clumsy, but search with vins of similar age etc to your vehicle, but eventually you’ll find it..
Good luck.
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