Opticoat is all about prep work first.
I had it done when the car was brand new, 2 months old and he spent the whole day prepping the car and removing any blemishes. Any blemishes that are there before opticoat is applied will still be there under the coating.
Not sure what he can do now without removing the Opticoat, fixing the scratch/swirl/blemish then reapplying.
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