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For me, the main goal was to get "in the system" with my rusty seat issue. To have BMWNA instruct the dealer to replace my seat frames was a win for me. Realistically, that rust under the seat will take a loooong time to do any real damage, so I'm not in a hurry. And, because it's something that's out of sight, it doesn't constantly nag at me. However, it will be nice to get this resolved sooner or later. My bigger worry is using this dealership on an on going basis for my service needs. This is my first Bimmer so I'm starting from scratch on dealer experience. Finding competent, trustworthy and honest car care is extremely difficult. During the warranty period, I'll be using a BMW dealer for service and the jury is still out on this one.
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