Quote:
Originally Posted by 671rover
I sure most understand these port of calls but the customer don't really care about these port of calls. The want their vehicle fixed, period. BMW and their dealership/distributor can sort out these port of calls. I guess sometimes when a company gets too big, it loses sight of serving its customers.
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... and then the company goes down. I do agree with a point that whoever (dealer/factory) responsibility to satisfy the customer is, ultimately BMW must ensure a customer is happy otherwise people will go to other brands and once a brand gets bad reputation, it will be hard to get back.