Quote:
Originally Posted by F30AM
I am on the verge of giving up and cancelling both my orders. This initial dealership experience is not very encouraging, to say the least. They seem to be 'at sea' and hopelessley hopeless. I must admit I am a bit fedup.  |
Without any hesitation what so ever, if you feel that unhappy... go speak to the Dealer Principal... straight to the top. I cannot recommend this highly enough with the experience I had when I did so. You are the customer, you are buying from a brand that you pay extra for to feel special (you don't get free drinks when a ford goes in for service).
I messed around giving my sales guy a chance, not wanting to get him into trouble, letting him have the chance to sort etc.etc... I emailed my DP at 10pm a few days after Xmas asking him to ring me. He emailed me back and said "is now ok?". So I ended up speaking to the DP of the UK's most profitable BMW dealership 10pm odd whilst everyone in the country is on holiday. I was made to feel very special ever since. He was waiting outside for me when I went to the dealership, I was put into the most expensive car they had on site. etc. etc.
I guarantee things will start moving, answers will start coming once you do.
Mat