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I think my iDrive has crashed once. Never had problems with Bluetooth though. Other than connection on Android devices can be a smidge more flaky than iOS in my experience. Your experience doesn't sound good though. I think you may have to shout louder.
If you're near Sheffield I'll turn off the stop/start for you if you like? I wouldn't get hung up on your dealer's response when you asked them. They're bound to say that.
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