Quote:
Originally Posted by jsedlak
Do you have any lemon laws that could apply here?
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Not sure if there are any separate rules regarding cars, but in general consumers are very well protected in Sweden. Basically the rule is that the seller should get an opportunity to correct the fault(s) and keep the customer free of monetary damages. If they fail to do this, the customer has the right to reverse the transaction. This applies for up to three years (and has nothing to do with any warranty period).
The dealer is trying to correct the problems at this point, but it is their attitude and (lack of) interest in the customer experience which is severely annoying and infuriating.
I have escalated this with the dealer, so we'll see what happens. If things don't change I will definitely be pushing for something drastic (replacement car or a reversal of the transaction).
Sorry for the rant, but I just had to share the experience and offer a warning to any fellow residents in Stockholm.