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Variable is the best word I can use. I was looking to spend a lot of money and, after being ignored by two salesmen at Cooper Reading initially, I visited 5 different dealers in the South East with the spec I wanted. Some salesmen didn't even belong selling second hand video recorders, intellectually challenged at best, but others were reasonable. Eventually went back to Cooper Reading and complained to the sales manager now armed with competitor prices. He was most helpful and I did a deal. So I would say shop around, you are in control as is it your money and don't be afraid to walk away or complain.
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