[lewishamilton]

BMW Canada customer care called me after I sent an e-mail to them. They basically said they rely on the dealer to assess if the problem is "normal" or not. They asked which dealer I took it to and they offered to contact them to determine the reasons why they deemed it was "normal". I hope they will be able to figure out a solution for me, but I'm losing hope at this point based on their stance. Please, if you also have this issue contact your dealer or head office for your country. Maybe if more people complain about it, they'll realize the problem is wide spread and they'll issue a recall for it!