I've always been interested in seeing these types of ranking for dealers but never fully understood how they operate. Whoever owns the dealership, are they basically purchasing everything from BMW to resell (the actual cars) and for service, they pay for everything until BMW reimburses them if applicable like for warranty services?
The reason why I ask is if many of us hate going to dealers because of costs, it has to be because the dealer themselves have to foot all bills otherwise I don't see why none provide the best service without so many complaints.
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