Quote:
Originally Posted by Hayir
In your example you say that BMW gives you a reason to show that it is not that responsibility(i.e: the chocolote syrup.) This is the answer I am ralking about. They need a reason to deny a claim.
In OP`s story BMW says they don`t know the reason for the problem.
If you got your car towed into the dealer and BMW says you that they don`t know what caused the problem so they won`t repair it. What would you do? Wouldn`t you ask for the reason?
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In any other case, the car still physically exists, so at most they'll replace the entire section that is malfunctioning (IE seat doesn't work, they dunno why, they'll just put in a new seat).
In this case, the whole front of the car's gone. Now, at most, BMW would be required to replace your car with a similar make/model/year/mileage (think about it, if your engine breaks, they'll at most replace that, not give you a new car). But insurance already stepped in and paid for a comparable car. OP is dissatisfied and wants upgrade. That's unreasonable.