I feel that BMW is trying their best to suppress public knowledge of this so I should put this out as a heads up.
Pirelli still offers a road hazard policy for run flat tires, especially useful for those that didn't pay for a separate post-sales policy with BMW Financial or the dealership.
Read about it here:
http://www.pirelli.com/tire/ca/en/ca...yres.tab?tab=7
Quote:
If a Run Flat tire becomes unserviceable due to workmanship or materials anomalies or road hazard injury during the initial warranty period, which is one year from the date of original retail purchase of the vehicle or purchase of replacement tires (purchase receipt required) or within the first 2/32” (1.6mm) of the original usable tread, whichever occurs first, the tire will be replaced to the owner at no charge for the tire.
After the initial warranty period, if a Run Flat tire becomes unserviceable due to workmanship or materials anomalies or road hazard injury, the owner must pay the cost of a comparable new Pirelli brand or PTI private brand replacement tire on a pro-rata basis. The authorized Pirelli dealer will determine the cost by multiplying the percentage of the original usable tread worn by the current dealer selling price. The owner must pay for any associated service charges, including mounting and balancing of the tire.
This Road Hazard Policy is not a warranty. PTI does not warranty that a Pirelli tire will not fail due to road hazard and does not authorize any person, including authorized Pirelli dealers, to make such a warranty.
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If you have Pirelli as OEM equipment (ie., P7 all season RFTs) you can get 100% replacement free if it got damaged by nails or such within 1 year or a specific wear level. After that, it's pro-rated dependent on wear.
You have to print a copy of the Pirelli policy and show this to the dealership. Service guys will deny knowledge of this or pass this off as an issue you have to sort out on your own with Parts or Pirelli itself. You are entitled to a one for one swap. The dealership should be filing for reimbursement from BMW Canada and they in turn will claim with their supplier (who deals with Pirelli Canada).
Generally speaking, any authorized Pirelli tire dealer should process this claim for you, but Pirelli's own claim process may be cumbersome enough that if you're not their customer to begin with they won't be tempted into doing you any favors. BMW obviously has an incentive to sell RFTs at full retail therefore has suppressed any knowledge of this as well as removed documentation in the cars, and will always claim RFTs are unrepairable.
From personal experience, the only ones that knew what to do with this were the senior parts guys at BMW Mississauga and BMW Toronto.
Update: Budds Oakville is aware of this as well.