[JOHNBMWM5]

Hi all, I want to make you aware of this mail as you should all get one.
I have outlined the seat problems along with the Sat-Nav joke.
I have added a letter to that effect coupled with the survey report.
The report is "dealer specific" so it was IMC 5* as my dealer is five star.
However the letter outlines BMW's Lack of product " quality control" with respect to Paint finish ( Orange peel and specs under the lacquer )
Seat rust on the frames of new cars and leather stretching/sagging and of course the Sat-Nav problems.
I have suggested that BMW UK refund my £2000.00 for the said Sat-nav as I no longer use or trust it.
I would suggest when your survey arrives you outline any problems ( if you have any ) in a similar letter. J