Quote:
Originally Posted by thxphil
Thanks for the feedback!
Update: Worked with Roadside Asst and the BMW Dealership to come to the following resolution.
Rent car to drive from SEA to SF
Send receipts for travel up to $1,000 to BMW to reimburse
BMW Dealership will transport car to SF
Overall I am happy with the service from BWM all around.
Pro Tip: Do your own research on BMW programs. If it wasn't for my knowledge (thanks to this forum) about the $1,000 credit for travel expenses when stranded over 100 miles from home, BMW Roadside Asst. was not going to offer it to me based on the customer service rep not knowing about it or not willing to offer it up right away. I had to mention it to them as their original solution was to send me to BMW Concierge and have them book a rental car on my dollar.
|
Nice job, sometimes knowledge is truly power. Pretty surprising how frequently these guys try to "play dumb" or just flat out don't know how things work. Not trying to be mean, but probably only 5% of all owners would think to go online or post a question to a message board.
Good luck on the car repairs, are they doing them at the initial Seattle dealership or having them done in SF? Would be preferable to do them in SF IMO, so you can check it out and verify things are in satisfactory condition.