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Calling BMW NA is not going to help you. You need to deal with BMW NA through your dealership. Have the dealership general manager deal with them. Otherwise BMW will ignore your complaint. The BMW customer service denied my request twice and told me they will not do anything. Then I mentioned the lemon law to my dealerships GM and within the same week BMW NA bought the car back from me and paid everything back. In my case my dealership was very helpful.
Good luck with your case.
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Long Gone: 2004 E46 325i - 2006 E90 325i
Current: 2014 F30 328i Mineral Gray Ext.- Saddle Brown Int
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