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      11-30-2012, 06:55 AM   #23
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Quote:
Originally Posted by johnbmw6 View Post
"OK getting somewhere now, BMW have released a "PUMA NUMBER" on the faulty 2012 Sat-Nav system. That to the layman means they are admitting the system is faulty.
The Number : 52609163-04"
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Yeah, but there is 2 versions of the nav in 2012
But assuming this is for the older 2012 version.
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      11-30-2012, 09:20 AM   #24
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As John has an F31 it will have the new pro nav. Whether it uses the same map data as older nav is to be determined. Could affect new one only or both I guess?
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      11-30-2012, 12:10 PM   #25
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Quote:
Originally Posted by TMP View Post
Yeah, but there is 2 versions of the nav in 2012
But assuming this is for the older 2012 version.
My car is 2 weeks old, you can work that one out.
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      11-30-2012, 12:33 PM   #26
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Quote:
Originally Posted by johnbmw6 View Post
My car is 2 weeks old, you can work that one out.
No i cant. The new nav came in at a certain build week...
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      11-30-2012, 12:47 PM   #27
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Quote:
Originally Posted by TMP View Post
No i cant. The new nav came in at a certain build week...
New nav was end september
My car was built end October.
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      12-01-2012, 10:48 AM   #28
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Quote:
Originally Posted by johnbmw6 View Post
Ring them and see what they say, have you got a problem with yours then?.
I am getting compensation so each to his own, I just let you all know, so when you end up in southend instead of essex you'll have a clue as too why.
John I ve just read this thread so its good news in one way.

Owning up to fault means accountability... and hopefully a fix soon..

With compensation makes its easier to swallow...

Cheers.
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      12-01-2012, 11:03 AM   #29
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Quote:
Originally Posted by F30FAN View Post
John I ve just read this thread so its good news in one way.

Owning up to fault means accountability... and hopefully a fix soon..

With compensation makes its easier to swallow...

Cheers.
Yea sure and I hope it helps you guys if you get the Nav problem and BMW deny it.
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      12-01-2012, 12:22 PM   #30
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Sally Sat Nav drove me into a traffic jam today. We fell out.
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      12-01-2012, 01:18 PM   #31
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Quote:
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Sally Sat Nav drove me into a traffic jam today. We fell out.
Bend her over and make her have it.
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      12-01-2012, 02:59 PM   #32
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Quote:
Originally Posted by johnbmw6 View Post
New nav was end september
My car was built end October.
So this is an issue with the new nav? The new nav dates confused me, as I know Mastro Al, has the old Nav, but has only just got his car?
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      12-01-2012, 03:03 PM   #33
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Quote:
Originally Posted by johnbmw6 View Post
New nav was end september
My car was built end October.
For F31. For UK F30 started w/new Nav 11/2012.
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      12-01-2012, 03:06 PM   #34
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For F31. For UK F30 started w/new Nav 11/2012.
NOPE no updates for 3 / 4 months. Mine is the latest here.remember i have the touring.
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Last edited by JOHNBMWM5; 12-01-2012 at 03:18 PM.
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      12-07-2012, 07:17 AM   #35
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Just had a call from Scothall in Milton Keynes to book my F31 in for a software update at the start of January 2013. This is to fix the issue in PUMA 52609163-04.

Will let you know if there is any improvement once done.
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      12-07-2012, 07:19 AM   #36
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Quote:
Originally Posted by GaryF31 View Post
Just had a call from Scothall in Milton Keynes to book my F31 in for a software update at the start of January 2013. This is to fix the issue in PUMA 52609163-04.

Will let you know if there is any improvement once done.
Great news Gary, I'm on the phone now cheers mate.
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      12-07-2012, 09:44 AM   #37
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I spoke to BMW earlier this morning, and they confirmed to me that they know there is a problem. The guy I spoke who was convinced that the problem was down to the fact that the car "thinks" its on the wrong side of the road sometimes - and thinks its in continental Europe ? not sure if thats right - but thats what I was told.

Spoke to Leaseplan and they're arranging for my car to be booked into my local dealer (Scotthall in MK).

Not good for 2k option. Not good at all.
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      12-07-2012, 10:19 AM   #38
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Quote:
Originally Posted by andymj View Post
I spoke to BMW earlier this morning, and they confirmed to me that they know there is a problem. The guy I spoke who was convinced that the problem was down to the fact that the car "thinks" its on the wrong side of the road sometimes - and thinks its in continental Europe ? not sure if thats right - but thats what I was told.

Spoke to Leaseplan and they're arranging for my car to be booked into my local dealer (Scotthall in MK).

Not good for 2k option. Not good at all.
Yes Andy, that sums mine up, it thinks it's on the other side of the road.
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      12-14-2012, 06:36 AM   #39
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Quote:
Originally Posted by GaryF31 View Post
Just had a call from Scothall in Milton Keynes to book my F31 in for a software update at the start of January 2013. This is to fix the issue in PUMA 52609163-04.

Will let you know if there is any improvement once done.
No such update, sorry Gary mate no updates at all on this problem as yet, Scotthall will only check your car for faults and this will not show up as a fault.
I quoted the PUMA number and BMW CS and they said NO such number!!!!!!!!!!!!!!!!, they gave that number to me. I give up.

I am less that happy now.
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      12-14-2012, 06:57 AM   #40
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John, they are doing some other stuff for me at the same time and are giving me a loaner whilst they have my car, so not a disaster.

I will make a note of all the software versions etc before they have it, and then raise the question if they havent changed at all.
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      12-14-2012, 07:05 AM   #41
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Quote:
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John, they are doing some other stuff for me at the same time and are giving me a loaner whilst they have my car, so not a disaster.

I will make a note of all the software versions etc before they have it, and then raise the question if they havent changed at all.
Good Gary, I have just spent 2 hours on the phone with BMW UK, and ended up getting nothing but NO update as yet Pissed me right off, I hope you get some luck in January.
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      12-14-2012, 07:32 AM   #42
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Does this issue affect just f31 or all F models with new nav? Are we seeing other models owners wailing too?
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      12-14-2012, 08:01 AM   #43
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Does this issue affect just f31 or all F models with new nav? Are we seeing other models owners wailing too?
It looks like the Latest sat-nav has the problems, so the first cars here with it are the F31 touring, BMW have agreed that a problem exists, if the saloons are now coming in with the latest versions then they will also have this problem I would assume as NO update yet available.
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      12-14-2012, 08:03 AM   #44
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UK saloons as of build week 45 (first week November) have the new nav as well
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