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      12-12-2012, 05:16 PM   #1
themoveforward
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Can anyone help me find why my car is at the VPC for so long? Vehicle Inquiry Report.

I was wondering if anybody here would be able to run a vehicle inquiry report and tell me why my car has been held up for so long. My dealer is useless and hasn't given me a firm date. I want to know if there was damage during shipping and when the car is supposed to be released from the carrier.
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      12-12-2012, 06:35 PM   #2
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How long as "so long"? Did you paid?

Depending on the dealer, it usually takes two months for an order to be delivered.

You should have either a production # or a Vin from your dealer. You can call BMW with hose info to find out where your car is.
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      12-12-2012, 08:09 PM   #3
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So you know the car arrived at the NY/NJ VPC? When? Which ship?

Keep in mind that the 800# seems to stop tracking once car is released to carrier. Says "in transit" even after car has been delivered to dealer.

Maybe its in your dealers storage lot?
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      12-12-2012, 08:36 PM   #4
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Quote:
Originally Posted by themoveforward View Post
I was wondering if anybody here would be able to run a vehicle inquiry report and tell me why my car has been held up for so long. My dealer is useless and hasn't given me a firm date. I want to know if there was damage during shipping and when the car is supposed to be released from the carrier.
Call this number BMW VPC Port Jersey 1-800-932-0831 and give them your production #.

They will tell you exactly where your car is.
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      12-12-2012, 08:41 PM   #5
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I would imagine they could still be backed up from Sandy. I know things at the Port were a mess, just like everything else. Not sure if things are back on track but from what I understand, they were holding cars in Germany because the port was such a mess, and I think I've heard some on here say their cars were diverted to Baltimore instead. Wouldn't be surprised if they're still trying to catch-up.
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      12-12-2012, 08:53 PM   #6
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Quote:
Originally Posted by KQ335XF30 View Post
Call this number BMW VPC Port Jersey 1-800-932-0831 and give them your production #.

They will tell you exactly where your car is.
NJ VPC has an 800# and takes calls from customers? Love it!
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      12-12-2012, 10:55 PM   #7
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Quote:
Originally Posted by claykin View Post
NJ VPC has an 800# and takes calls from customers? Love it!
Yes.

My car was stranded by hurricane Sandy for almost 3 weeks in NJ and they were able to track and gave me an update almost daily. The CA + Dealership were clueless and useless.

Once your car gets to VPC Jersey, and if there is no problem, you should get your car within a week.

Hope you can track it down.
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      12-12-2012, 11:56 PM   #8
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Quote:
Originally Posted by KQ335XF30 View Post
Yes.

My car was stranded by hurricane Sandy for almost 3 weeks in NJ and they were able to track and gave me an update almost daily. The CA + Dealership were clueless and useless.

Once your car gets to VPC Jersey, and if there is no problem, you should get your car within a week.

Hope you can track it down.
Not me. But thanks.

Check my sig.
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      12-13-2012, 06:48 AM   #9
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Quote:
Originally Posted by angelisbell
Now its Sunday and the sales office is closed! My dealer said that I had only 24 hours to make a change to the order? Does that time count if the office is closed?

Does anyone have their vehicle inquiry report? Does it list the transmission on it?
Yes, it does.
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      12-13-2012, 10:43 AM   #10
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Quote:
Originally Posted by angelisbell View Post
Now its Sunday and the sales office is closed! My dealer said that I had only 24 hours to make a change to the order? Does that time count if the office is closed?

Does anyone have their vehicle inquiry report? Does it list the transmission on it?
Wait what are you changing on the order? Once the car is at the vpc there is very little you can do to it other than cosmetic changes like grille.
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      12-13-2012, 12:19 PM   #11
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Quote:
Originally Posted by howiegu View Post
How long as "so long"? Did you paid?

Depending on the dealer, it usually takes two months for an order to be delivered.

You should have either a production # or a Vin from your dealer. You can call BMW with hose info to find out where your car is.
The car has a deposit on it at the dealership. It was a custom order from Germany.

The ship it arrived on was PORGY on 11/29. It had a customs/liner release on 12/3. From reading the boards, other people on the same ship have gotten theirs last week. Maybe I'm just anxious, but 2 weeks seems like more than enough time to get a Priority 1 car through.
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      12-13-2012, 12:31 PM   #12
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Quote:
Originally Posted by themoveforward View Post
The car has a deposit on it at the dealership. It was a custom order from Germany.

The ship it arrived on was PORGY on 11/29. It had a customs/liner release on 12/3. From reading the boards, other people on the same ship have gotten theirs last week. Maybe I'm just anxious, but 2 weeks seems like more than enough time to get a Priority 1 car through.
It really sounds like it needed service. That's a really long delay, especially if it was cleared on the 3rd.
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      12-13-2012, 12:32 PM   #13
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Quote:
Originally Posted by BavarianFanatic View Post
It really sounds like it needed service. That's a really long delay, especially if it was cleared on the 3rd.
That's what I'm trying to figure out. The dealership keeps on telling me that were was no damage and that it's just backed up from the storm, but after seeing other people get theirs last week, I think they're just BSing me and won't tell me that were was some sort of significant damage.
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      12-13-2012, 12:48 PM   #14
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Quote:
Originally Posted by themoveforward View Post
That's what I'm trying to figure out. The dealership keeps on telling me that were was no damage and that it's just backed up from the storm, but after seeing other people get theirs last week, I think they're just BSing me and won't tell me that were was some sort of significant damage.
The damage can't be too significant, or the dealer can't deliver the car as "new" without a disclosure. I don't know NY's limits, but here in PA the threshold is the greater of $500 or 3% of the MSRP. It doesn't take much to exceed this amount. The only thing I'm not certain of is if this applies to the VPC since it's technically the manufacturer who is remedying the damage before it ever makes it to the dealer.

Having personally toured the VPC and seeing some cars that were repaired and in line for repairs, they do everything "the right way" without compromise. I wouldn't be at all concerned about anything they had to repair. But I concur that they should at least be forthcoming with the information as opposed to having you wonder why it's been stuck there so long.

I also suppose it is plausible that there's a backlog for deliveries within your specific area. Were the others who took delivery in the storm zone or elsewhere? Regardless, they have a known number of units that they need to deliver. They should at least have a rough idea of when it'll be loaded on a truck. I'm pretty sure it's not a "seat of the pants" determination that they make on the fly.
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      12-13-2012, 02:11 PM   #15
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Quote:
Originally Posted by BavarianFanatic View Post
The damage can't be too significant, or the dealer can't deliver the car as "new" without a disclosure. I don't know NY's limits, but here in PA the threshold is the greater of $500 or 3% of the MSRP. It doesn't take much to exceed this amount. The only thing I'm not certain of is if this applies to the VPC since it's technically the manufacturer who is remedying the damage before it ever makes it to the dealer.

Having personally toured the VPC and seeing some cars that were repaired and in line for repairs, they do everything "the right way" without compromise. I wouldn't be at all concerned about anything they had to repair. But I concur that they should at least be forthcoming with the information as opposed to having you wonder why it's been stuck there so long.

I also suppose it is plausible that there's a backlog for deliveries within your specific area. Were the others who took delivery in the storm zone or elsewhere? Regardless, they have a known number of units that they need to deliver. They should at least have a rough idea of when it'll be loaded on a truck. I'm pretty sure it's not a "seat of the pants" determination that they make on the fly.
The other deliveries I saw were headed for Long Island and the rest of the metro area. The dealership I used is only 30 min away from the port in northern NJ. One such person got their car on the 5th.
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      12-13-2012, 04:08 PM   #16
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I tried calling the 800 number but they said they only handle updates for special orders like military, ED, diplomats, etc. they wouldn't give me info since my order was regular. Anyone have this problem?
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      12-13-2012, 05:05 PM   #17
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Quote:
Originally Posted by KQ335XF30 View Post
Call this number BMW VPC Port Jersey 1-800-932-0831 and give them your production #.

They will tell you exactly where your car is.
That's an ED and Military sales number, not for dealer sales.
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      12-14-2012, 12:01 PM   #18
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My status just changed to "Your vehicle is in Transit. Please conatct your local BMW dealer" from "Your vehicle is at the port awaiting a shipping vessel". Does that mean it got loaded on a truck and is hopefully on the way to the dealer?
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      12-14-2012, 12:18 PM   #19
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Quote:
Originally Posted by themoveforward
My status just changed to "Your vehicle is in Transit. Please conatct your local BMW dealer" from "Your vehicle is at the port awaiting a shipping vessel". Does that mean it got loaded on a truck and is hopefully on the way to the dealer?
Sounds more like its on a boat, but you said your boat already arrived right? So sounds like the tracking system is just behind. I think "in transit" starts when it gets on a boat.
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      12-14-2012, 12:33 PM   #20
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Quote:
Originally Posted by chrisny View Post
Sounds more like its on a boat, but you said your boat already arrived right? So sounds like the tracking system is just behind. I think "in transit" starts when it gets on a boat.
I actually just got a call from the dealer. They're unloading the car today and I should have delivery by Tuesday.
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      12-14-2012, 02:10 PM   #21
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Did they say what the holdup was?
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      12-14-2012, 04:50 PM   #22
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Awesome, congrats. Mine is supposed to finish production. How long did yours take from end of production till now? I'm hoping for no more than 4 weeks, which seems realistic. Anything sooner, I'll take as a bonus.
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