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      12-26-2012, 01:10 PM   #45
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Thanks a million F30FAN.
I always get confused with our Forum names!
Glad it's not just me!
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      12-26-2012, 01:15 PM   #46
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Glad it's not just me!

I know. I sometimes think I've posted and worry I'm having senior moments.
At least our Avatars are different.
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      12-26-2012, 04:19 PM   #47
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Thanks a million F30FAN.
I always get confused with our Forum names!
lol...
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      12-30-2012, 01:10 PM   #48
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Anyway, today, I had a good chance of checking the tension/stretch of the leather on all the seats. They are all a bit baggy but nowhere near as bad as the driver's front seat which is, to say the least, really very bad and getting worse with use. It now looks completly wrecked!

I really feel that I've got a bit of a lemon as far as seat quality is concerned. I've checked 4 new F30 320d M Sports with Coral Red Leather at the BMW dealer and all of them were far, far superior to mine. I would say they were perfect.

I will mention this to the Warranty Manager. The car is booked for the 3rd January for them to assess, investigate and eventually instigate a fix.
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      12-30-2012, 02:04 PM   #49
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Quote:
Originally Posted by F30AM View Post
Anyway, today, I had a good chance of checking the tension/stretch of the leather on all the seats. They are all a bit baggy but nowhere near as bad as the driver's front seat which is, to say the least, really very bad and getting worse with use. It now looks completly wrecked!

I really feel that I've got a bit of a lemon as far as seat quality is concerned. I've checked 4 new F30 320d M Sports with Coral Red Leather at the BMW dealer and all of them were far, far superior to mine. I would say they were perfect.

I will mention this to the Warranty Manager. The car is booked for the 3rd January for them to assess, investigate and eventually instigate a fix.
It does sound like you have a "Lemon" I would "back heel it"
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      12-30-2012, 02:11 PM   #50
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It does sound like you have a "Lemon" I would "back heel it"
A Coral Red Lemon! Genetically flawed!

The other seats are ok-ish and would probably pass quality control and not worry most owners. Besides I am very, very fussy.
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      12-30-2012, 06:18 PM   #51
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If you get any jip from the dealer than ask them to change them for the 320d seats you mentioned. See if they would like your seats in their car in the showroom.
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      12-31-2012, 07:52 AM   #52
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If you get any jip from the dealer than ask them to change them for the 320d seats you mentioned. See if they would like your seats in their car in the showroom.
Great advice. That will make them sit up bolt upright. No wriggle room for them. I will now press for a brand new complete seat base.

I am pretty upset and also amazed that the car passed BMW QC in Munich and PDI in the UK with this glaring and unsightly fault.
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      12-31-2012, 08:21 AM   #53
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If you get any jip from the dealer than ask them to change them for the 320d seats you mentioned. See if they would like your seats in their car in the showroom.
Trouble is it is NOT the main dealer at fault here, it's BMW quality control or rather lack of it.
I have checked my bonnet for "nibs" and found 5, small but never the less they are there specs under the lacquer , this is crap if you ask me. I Just put it in a mail to Mr Abbott along with the letter I wrote, will see what materialises next.
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      12-31-2012, 08:32 AM   #54
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Originally Posted by johnbmw6 View Post
Trouble is it is NOT the main dealer at fault here, it's BMW quality control or rather lack of it.
I have checked my bonnet for "nibs" and found 5, small but never the less they are there specs under the lacquer , this is crap if you ask me. I Just put it in a mail to Mr Abbott along with the letter I wrote, will see what materialises next.
I agree with you it is a complete lack of QC from BMW Germany.

At least my paintwork is pretty near perfect, I think. No swirl marks, no bubbles, no orange peel. Also panel fit is A OK. It's just rubbish leather on the driver's seat base. In case they need to re-stretch it, I've stopped driving the car in case I make it worse and they wont be able to stretch this piece of leather. Fed up.
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      12-31-2012, 08:37 AM   #55
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Quote:
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I agree with you it is a complete lack of QC from BMW Germany.

At least my paintwork is pretty near perfect, I think. No swirl marks, no bubbles, no orange peel. Also panel fit is A OK. It's just rubbish leather on the driver's seat base. In case they need to re-stretch it, I've stopped driving the car in case I make it worse and they wont be able to stretch this piece of leather. Fed up.
The Dealer will just replace the seat, drive the car it will get sorted.
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      12-31-2012, 08:40 AM   #56
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The Dealer will just replace the seat, drive the car it will get sorted.
Rubbish weather. I'm staying in. Drive the car tomorrow.
I'll use the GTI today for shopping. The BMW for lengthy drives.
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      01-02-2013, 06:08 AM   #57
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The baggy leather seat story so far:

Taking the car to the Dealer now. They will need it for 3 days as it has to go to the leather specialist to re-stretch the leather. (?? I thought it was over stretched!). BMW don't consider baggy leather to be a problem, it seems.

My letter to the MD BMW UK Tim Abbott is ready to be sent off if I'm even more unhappy than I am. It's such a PITA.
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      01-02-2013, 06:18 AM   #58
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Quote:
Originally Posted by F30AM View Post
The baggy leather seat story so far:

Taking the car to the Dealer now. They will need it for 3 days as it has to go to the leather specialist to re-stretch the leather. (?? I thought it was over stretched!). BMW don't consider baggy leather to be a problem, it seems.

My letter to the MD BMW UK Tim Abbott is ready to be sent off if I'm even more unhappy than I am. It's such a PITA.
Strange that as My X6 seat base was re-ordered NEW, and fitted by Listers.
Re stretching sounds total Ba**ocks to me.
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      01-02-2013, 06:31 AM   #59
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UPDATE: just had an email from Tim Abbott at BMW UK< he is very concerned about customer satisfaction and has referred my case to a Mr Matthew Bacon,National Customer Service Manager.
He will be contacting me soon ( he says)
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      01-02-2013, 09:28 AM   #60
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It gets more annoyingly silly by the minute. This is how it went:

Saw the Service Manager. Nice enough chap and very pleasant. He looked at the seat. He felt it was normal. He showed me pictures of stretched seats from BMW's Warranty Manual. In his opinion he would not touch it. It seems that it's not a Warranty item ..... yet! It's not a defect. It's leather and it stretches every which way. BMWCS have agreed to get the leather trimmer to try and re-stretch the seat. They agreed to this because I bought two cars and want to keep me happy or words to that effect!!!! They won't be re-stitching it. If they did do the latter and it went wrong, he says, then BMW might not agree to consider this a warranty issue and would not touch it as re-stitching it would negate the warranty. He then said that if I was still not happy with the result, I should take it back to the supplying dealer. Berrys would not be willing to proceed further with this. I asked him whether he would like to sell a brand new car with a seat defect like mine? He wriggled out of giving me an answer. I suggested to him to give me the seat base of the car in the showroom. He tried to tell me it was a different leather. I proved to him it was not. I felt he tried every argument for me not to continue with my request. He tried to tell be that all the other seats in my car were slightly baggy. They are but acceptable. It was now getting a bit ridiculous. I stood firm. He's got the car and I want it sorted. He said he'd try and do his best to keep me happy. I also showed him the letter I intend to send to Tim Abbott, MD BMW UK. He suggested I could send it as it would do no harm.

I also showed him the darker shade of the bumper. He said that's pretty standard due to plastic vs metal paint covering. So no joy there either.

I rang the supplying dealer whilst I was there. I spoke to their very helpful Sales Manager (who's got full authority from their MD) who said that I should let Berrys try and sort it through the Leather Trimmer as that's how they would also tackle the problem initially. If I was still unhappy then they would take up the mantle for me. He assured me that they would do right by me.

So now I feel that I am stuck between the devil and the deep blue sea. I think a letter to Tim Abbott might be the order of the day. First, I'll see what happens with Berry.
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      01-02-2013, 12:18 PM   #61
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Quote:
Originally Posted by F30AM View Post
It gets more annoyingly silly by the minute. This is how it went:

Saw the Service Manager. Nice enough chap and very pleasant. He looked at the seat. He felt it was normal. He showed me pictures of stretched seats from BMW's Warranty Manual. In his opinion he would not touch it. It seems that it's not a Warranty item ..... yet! It's not a defect. It's leather and it stretches every which way. BMWCS have agreed to get the leather trimmer to try and re-stretch the seat. They agreed to this because I bought two cars and want to keep me happy or words to that effect!!!! They won't be re-stitching it. If they did do the latter and it went wrong, he says, then BMW might not agree to consider this a warranty issue and would not touch it as re-stitching it would negate the warranty. He then said that if I was still not happy with the result, I should take it back to the supplying dealer. Berrys would not be willing to proceed further with this. I asked him whether he would like to sell a brand new car with a seat defect like mine? He wriggled out of giving me an answer. I suggested to him to give me the seat base of the car in the showroom. He tried to tell me it was a different leather. I proved to him it was not. I felt he tried every argument for me not to continue with my request. He tried to tell be that all the other seats in my car were slightly baggy. They are but acceptable. It was now getting a bit ridiculous. I stood firm. He's got the car and I want it sorted. He said he'd try and do his best to keep me happy. I also showed him the letter I intend to send to Tim Abbott, MD BMW UK. He suggested I could send it as it would do no harm.

I also showed him the darker shade of the bumper. He said that's pretty standard due to plastic vs metal paint covering. So no joy there either.

I rang the supplying dealer whilst I was there. I spoke to their very helpful Sales Manager (who's got full authority from their MD) who said that I should let Berrys try and sort it through the Leather Trimmer as that's how they would also tackle the problem initially. If I was still unhappy then they would take up the mantle for me. He assured me that they would do right by me.

So now I feel that I am stuck between the devil and the deep blue sea. I think a letter to Tim Abbott might be the order of the day. First, I'll see what happens with Berry.
An email to Tim Abbott would strengthen both our cases, he seems a good guy and wants customers happy.
i would expect the supplying dealer to sort it for you though.
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      01-02-2013, 05:46 PM   #62
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An email to Tim Abbott would strengthen both our cases, he seems a good guy and wants customers happy.
i would expect the supplying dealer to sort it for you though.
Letter sent to Tim Abbott.
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      01-03-2013, 02:51 AM   #63
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Could one of you please Pm Tim Abotts details, Think he is about to get a third email
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      01-03-2013, 02:57 AM   #64
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Quote:
Originally Posted by johnbmw6 View Post
Trouble is it is NOT the main dealer at fault here, it's BMW quality control or rather lack of it.
I have checked my bonnet for "nibs" and found 5, small but never the less they are there specs under the lacquer , this is crap if you ask me. I Just put it in a mail to Mr Abbott along with the letter I wrote, will see what materialises next.
Nibs? Jeez what is going on with BMW QA
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      01-03-2013, 05:13 AM   #65
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Could one of you please Pm Tim Abotts details, Think he is about to get a third email
tim.abbott@bmw.co.uk
Just email the letter he will get it today.
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      01-03-2013, 06:01 AM   #66
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Not just the seats, infact all the materials in this F30 is a piece of crap vs the older gen BMWs.
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