F30POST
F30POST
2012-2015 BMW 3-Series and 4-Series Forum
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > 2012-2019 BMW 3 and 4-Series Forums > General F30 Sedan / F32 Coupe / F36 Gran Coupe Forum > BMW customer research
MINHS Auto Care Center
Post Reply
 
Thread Tools Search this Thread
      01-04-2013, 09:04 PM   #1
ThatEgyptianKid
Private
United_States
4

 
Drives: Hoping for an f30
Join Date: Jun 2012
Location: New jersey


Posts: 84
iTrader: (0)

Question BMW customer research

Do any of you think that BMW has someone in their company to look at these forums to get tips,recommendation,ideas,or discover current problems from BMW enthusiast and owners. Because I was thinking if they took our ideas of a model and applied it to that model we would end up with a much more liked car. Of course the would have to go with a majority choice cause they wouldn't be able to add all of our ideas.
Appreciate 0
      01-04-2013, 09:23 PM   #2
Tsuyoi
Lieutenant
10

 
Drives: 2013 F30 328i
Join Date: Nov 2012
Location: New York


Posts: 561
iTrader: (0)

Doubt it, since these forums represent only a small percentage of BMW owners. As per the featured post, BMW sold over 90k compact sedans this year alone. How many are on this forum?

Our views tend to represent a small and extremely biased minority, and the general concerns/ideas of the BMW consumer base at large will definitely disagree with us on many points.
Appreciate 0
      01-04-2013, 09:35 PM   #3
vrrooom
SES
Cayman Islands
1

 
vrrooom's Avatar
 
Drives: 335ix'09,X3'11&911TCab
Join Date: Aug 2008
Location: NH,GCayman,Chateau region DE


Posts: 184
iTrader: (0)

Garage List
2009 335ix  [0.00]
1987 Turbo Cab  [0.00]
2011 X3 3.5  [0.00]
BMW monitors these sites

I was contacted by a customer service specialist whose job it was to monitor the forms, they investigated my situation and resolved my issue quite nicely. I doubt they are able to engage on all the issues, and I really could not tell why they worked my situation.
Appreciate 0
      01-05-2013, 12:45 AM   #4
Vector Pilot
Lieutenant
United_States
6

 
Vector Pilot's Avatar
 
Drives: 2014 Z4 28i
Join Date: Dec 2006
Location: Chicago Metro


Posts: 420
iTrader: (0)

No doubt BMW is monitoring the forums. We're basically an in-house focus group. I'm sure many members of this forum have been selected to participate because we're knowledgable about the product. As a BMW owner of a E92, E85 and E89 I was invited to participate in focus groups for Porsche, Chrysler and VW.

Last edited by Vector Pilot; 01-05-2013 at 10:14 AM.
Appreciate 0
      01-05-2013, 10:06 AM   #5
vern
Private First Class
2

 
Drives: 2012 F30 335i Sport 2006 X3
Join Date: Jan 2012
Location: New Jersey


Posts: 176
iTrader: (0)

Quote:
Originally Posted by Vector Pilot View Post
No doubt BMW is monitoring the forums. We're basically an in-house focus group. I'm sure many members of this forum have been selected to participate because we're knowledgable about the product. As a BMW owner of a E92, E85 and E89 I was invited to participated in focus groups for Porsche, Chrysler and VW.
In the past I know that BMW monitored bimmerfest. If a troubled post came up frequently they would answer it and tell you they would be in contact with you. I also was invited to focus groups.
cheers
vern
Appreciate 0
      01-05-2013, 11:21 AM   #6
efrost07
New Member
United_States
0

 
Drives: 2013 335i M Sport
Join Date: Dec 2012
Location: Minneapolis, MN


Posts: 8
iTrader: (0)

As someone who worked for an agency that did work for BMW NA nine or so years ago (Including BMW films) and still does similar work for clients now, I can tell you we monitor these and similar forums to get the pulse of the community and to mine for ideas and insights. Nothing sinister, but this is a community of influencers. Now, as a owner, I'm here for my own education and enjoyment.
Appreciate 0
      01-05-2013, 12:00 PM   #7
TheObviousChild
First Lieutenant
United_States
7

 
TheObviousChild's Avatar
 
Drives: 2013 335xi - M-Sport
Join Date: Feb 2010
Location: Broomfield, CO


Posts: 363
iTrader: (0)

I've been made! Time for this bird to fly!
__________________
2013 BMW 335xi EBII over Coral Red / ///M sport / Premium / Cold Weather / 6MT / Nav / Dynamic Handling / HK audio
Previous: 2010 328i / MT
Previous: 2007 328i / AT (boo)
Previous: 2004 325i / MT
Appreciate 0
      01-05-2013, 12:17 PM   #8
rich1068
has left the building
United Kingdom
52

 
Drives: F30 330d M Sport
Join Date: Oct 2010
Location: UK


Posts: 3,363
iTrader: (0)

Quote:
Originally Posted by efrost07 View Post
Nothing sinister, but this is a community of influencers.
Good for BMW if that's the case. It's certainly the sensible approach to take.

However, I remember a few years ago being a member of a couple of UK based VAG forums and it was known that Volkswagen Audi Group stalked the boards looking for members who'd modded their vehicles and thus invalidating their warranties.
Appreciate 0
      01-05-2013, 12:31 PM   #9
F30AM
Brigadier General
United Kingdom
65

 
F30AM's Avatar
 
Drives: F30 330d M Sport sDrive
Join Date: Aug 2012
Location: London, UK


Posts: 4,180
iTrader: (0)

I hope they do.
They'll read about:
Rusty seat bases, faulty leather workmanship, mis-matched paint on rear bumpers, new nav sending owners all over the shop, orange peel paint, slow to react parking sensors, auto wipers not very effective, rattles from dash, steering vibration, squeaky brakes, rear view mirror loose housing ..........
__________________
Present: Superman 330d sDrive M Sport + Toys (Auto Car: 0-60 in 5.5s, 0-100 in 14.2s, 30-70 in 5.1s)
Ordered: Red Tornado Golf 7R 5 Dr, DSG + Toys (Top Gear: 0-60 in 4.5s, 0-100 in 11.5s, 30-70 in 4.0s)
Appreciate 0
      01-05-2013, 01:17 PM   #10
HighlandPete
Brigadier General
50

 
Drives: BMW F11 535i Touring
Join Date: Mar 2007
Location: Scotland, Highland Region


Posts: 4,559
iTrader: (0)

Quote:
Originally Posted by F30AM View Post
I hope they do.
They'll read about:
Rusty seat bases, faulty leather workmanship, mis-matched paint on rear bumpers, new nav sending owners all over the shop, orange peel paint, slow to react parking sensors, auto wipers not very effective, rattles from dash, steering vibration, squeaky brakes, rear view mirror loose housing ..........
But when customers report many of these issues, BMW and the garages have never heard of the fault before.

I know from guys inside of BMW, that they don't always like what is discussed on forums, but often are aware of what is on topic. There are also comments going back into BMW from those in the motoring press who have 'listening ears' inside BMW.

HighlandPete
Appreciate 0
      01-05-2013, 11:31 PM   #11
ThatEgyptianKid
Private
United_States
4

 
Drives: Hoping for an f30
Join Date: Jun 2012
Location: New jersey


Posts: 84
iTrader: (0)

I think it's pretty cool they actually come on these threads to see what's being discussed. My only wish is they take some of our complaints like a soft suspension and disconnected steering and improved upon them.
Appreciate 0
      01-06-2013, 01:39 AM   #12
shivaswrath
Brigadier General
United_States
43

 
shivaswrath's Avatar
 
Drives: 2012 335i
Join Date: Apr 2008
Location: Lost in NJ


Posts: 3,122
iTrader: (3)

Quote:
Originally Posted by F30AM
I hope they do.
They'll read about:
Rusty seat bases, faulty leather workmanship, mis-matched paint on rear bumpers, new nav sending owners all over the shop, orange peel paint, slow to react parking sensors, auto wipers not very effective, rattles from dash, steering vibration, squeaky brakes, rear view mirror loose housing ..........
Please add my faulty gas lid too...not closing on a cold day is dick.

BMW if you're reading this, please make these cars feel like we spent $50k on them!!

My 1998 Ford Contour SVT had less issues :-(
__________________
2012 335i Mineral Gray
M Performance Whore: PPK|Exhaust|Brakes|Performance Suspension Struts & Springs|LSD|Black Kidney Grilles|CF Spoiler and Mirror Caps|Bav Stage 1|400Ms|BMWF30.com
Appreciate 0
      01-06-2013, 02:27 AM   #13
shoei
Major
14

 
shoei's Avatar
 
Drives: 2010 E92 M3 AW...
Join Date: Nov 2007
Location: los angeles


Posts: 1,174
iTrader: (1)

been tempted to write about my issues with my brand new car and namely a certain dealership who is refusing to deal with the error on their part, but i've wrote and deleted my post half a dozen times now...

i think i keep up hope they will resolve the issue but it's been about two weeks now... next step is to fire off a letter to BMW NA, first time i've had to do that after countless bmw's...

with that said, i think it is not only wise but educational for them to monitor forums...
Appreciate 0
      01-06-2013, 02:05 PM   #14
shivaswrath
Brigadier General
United_States
43

 
shivaswrath's Avatar
 
Drives: 2012 335i
Join Date: Apr 2008
Location: Lost in NJ


Posts: 3,122
iTrader: (3)

Quote:
Originally Posted by shoei View Post
been tempted to write about my issues with my brand new car and namely a certain dealership who is refusing to deal with the error on their part, but i've wrote and deleted my post half a dozen times now...

i think i keep up hope they will resolve the issue but it's been about two weeks now... next step is to fire off a letter to BMW NA, first time i've had to do that after countless bmw's...

with that said, i think it is not only wise but educational for them to monitor forums...
If the dealership is giving you hassle, you NEED to call BMWNA and get them involved...thankfully my dealership and SA have been VERY kind and receptive, which might have something to do with the fact I purchased the car there (who knows?), but that's unacceptable that 2 weeks have gone by.
__________________
2012 335i Mineral Gray
M Performance Whore: PPK|Exhaust|Brakes|Performance Suspension Struts & Springs|LSD|Black Kidney Grilles|CF Spoiler and Mirror Caps|Bav Stage 1|400Ms|BMWF30.com
Appreciate 0
      01-06-2013, 02:36 PM   #15
MNBart
Private
1

 
Drives: F30 335ix Sport Line - Alpine
Join Date: Dec 2012
Location: Minneapolis


Posts: 72
iTrader: (0)

Excellent. Can we get larger mirrors and better lights in the visors?

Thanks, BMW!
Appreciate 0
      01-06-2013, 03:30 PM   #16
shoei
Major
14

 
shoei's Avatar
 
Drives: 2010 E92 M3 AW...
Join Date: Nov 2007
Location: los angeles


Posts: 1,174
iTrader: (1)

Quote:
Originally Posted by shivaswrath View Post
If the dealership is giving you hassle, you NEED to call BMWNA and get them involved...thankfully my dealership and SA have been VERY kind and receptive, which might have something to do with the fact I purchased the car there (who knows?), but that's unacceptable that 2 weeks have gone by.
problem is, this is NOT the dealership i normally deal with... back home, they are absolutely amazing and treat me very well... this dealership, not so much, and just try to pass the buck... i'll take what you say into consideration...
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 04:55 PM.




f30post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST