03-19-2015, 08:57 AM | #89 |
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+1....$14K is nuts. I would accept paying a few thousand dollars at around 100K miles but this is completely unacceptable even for a "luxury" car.
A while back the transmission on my Toyota died and needed replacement. I was outside of warranty by about 10K miles. Toyota took care of me and replaced the transmission (with a used one). I hope BMW does the same.
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03-19-2015, 08:02 PM | #90 | ||
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Decided to have the dealership source a used engine and install that at a cost of $9k. The whole experience has really ruined the BMW brand for me. I'm in the market for a new car at the moment and this pretty much guarantees it won't be a BMW. I really like the new Audi A7 anyways... |
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03-19-2015, 08:46 PM | #91 |
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I'd take it to the BBB and any state or national authority for review. I'd also consider class action. BMW lost on ripped subframes for the E46 and fuel pumps on the 335i. Both got extended warranties for up to 12 years. A class action could extend powertrain warranties to 100,000 miles for the n20.
At a mininum BMW would be forced to explain their inconsistent policy on goodwill warranty work |
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03-20-2015, 09:03 AM | #92 | |
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03-24-2015, 10:56 PM | #93 |
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If anyone has a good contact name/address/email for someone at BMW USA/BMW NA, please PM me. I've tried calling the 800 number and that has gotten me nowhere. My Service Manager won't give me the contact info for the person he has been contacting.
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03-25-2015, 10:01 AM | #94 | |
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03-26-2015, 10:14 PM | #95 |
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Looking at this strictly statistically any given part in the car can fail, there is nothing you can do about it. I used to work in reliability field for a major locomotive supplier, and we analyzed huge amounts of data to improve reliability record. There were isolated cases where turbochargers were failing on a 6000+ hp diesel engines, and there were consisted cases where blower motor was failing across the board.
So there was a campaign to replace blower motor for example on each unit but replace turbo only if it failed....so long story short, your problem seem to be an "isolated"case, i.e. how many cases like yours are there and how many N20 engines were built? Probably rather small percentage of engines with that kind of failure. Regardless, BMW should inspect your engine and examine engine data logs and if no abuse is found, replace your engine with a new one at no cost to you. That's what you would expect from a reputable company. Good luck, I'd fight this further, if anything with bad PR... |
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03-28-2015, 12:31 AM | #96 |
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With a class action anyone with the same problem is automatically enjoined to the class but you're right. More people would be needed. I wonder how hard it would be to find others? From a brief survey of sites around the web it seems that while the problem isn't common it's not totally isolated either.
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03-28-2015, 10:21 AM | #97 | |
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However, I think it could absolutely possible. Hopefully this isn't too widespread on the N20s. Hope it all works out for you OP
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03-29-2015, 08:46 PM | #98 | |
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This one thread has me really questioning whether or not BMW is the way to go for my next car...not because of the issue, it really seems like an isolated incident but because of the very poor manner in which they're handling the situation. |
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03-29-2015, 11:22 PM | #99 | ||
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03-30-2015, 08:33 AM | #100 | ||
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03-31-2015, 12:12 AM | #101 | |
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This entire experience has turned me off BMWs completely. The product is partly to blame, but mostly it's because of the way the company has handled this entire situation. |
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03-31-2015, 12:27 PM | #102 | |
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Totally agree with you. No engine should fail like this. Its such an obvious outside the envelope problem that its unconscionable that BMW is leaving you out to dry like this from a Customer Service perspective.
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03-31-2015, 04:35 PM | #103 |
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If I wind up not buying a BMW you can thank this thread for a lot of that. Might even send it to BMW and tell them this cost them a transaction...but since I'm in the CPO market they may not give a rip about me.
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04-01-2015, 11:41 AM | #104 |
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Reach out to all of BMW's handles on Twitter, saying that something along the lines of "that you enjoyed your car while it worked, and are unhappy results from your oil pump failing and crippling your car." Add some hashtags that can trend #N20 #BMW #F30
Twitter is a good way to get ahold of higher level customer service reps/managers. Also if you do end up posting on there about it I would share your handle on here so others can re-tweet it showing that it has a high level of visibility. I hope this help out to get your issues resolved. |
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04-01-2015, 07:44 PM | #105 | |
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04-01-2015, 07:46 PM | #106 | |
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04-02-2015, 10:05 PM | #107 | |
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04-13-2015, 11:41 AM | #108 | |
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04-13-2015, 12:49 PM | #109 | |
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04-13-2015, 04:01 PM | #110 | ||
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Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege
Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017) |
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