Bought CPO'd 3, ASS no worky, 30 days at dealer

Nihilation · 06-16-2015, 02:28 PM

Twenty-nine days ago I purchased a CPO'd 2012 328i with 45k miles. The day after taking it home I returned it to the dealer because in the Auto Start Stop feature was not working.

What do I mean by not working? I brake and come to a stop, the engine shuts off, I release the brake and engage the clutch and the Check Engine light illuminates. At this point I have to start the car using the push button.

Sure, I could disable the feature entirely. But this is a CPO'd car and I want the feature to work regardless of if I choose to use it or not.

The service advisor has been keeping me reasonably up to date. They started off by replacing a bunch of sensors but no avail. As of June 8th the latest was that the shop foreman was working with BMW directly to resolve the issue by tracing wires. Sounds like they're hoping to find a loose ground wire or something. No update since.

Good news is they've given me a 328i loaner. About to make my first car payment and I haven't driven it but 20 miles. Damn do I want me own car back.

the_phew · 06-16-2015, 02:35 PM

That sucks. Did you finance through BMWFS? If so, I bet they would cover your first payment, since this issue should have been caught in the CPO inspection.

Unrelated to your issue: AFAIK, those wheels weren't available on the 2012 328i Sport Line, so the previous owner or the dealer likely swapped them. I think those are the orbit grey wheels available on the 2-series and certain 3/4 configs with the M-sport brakes. Anyway, they look great, so lucky you!

Nihilation · 06-16-2015, 02:40 PM

Quote:

Originally Posted by the_phew

That sucks. Did you finance through BMWFS? If so, I bet they would cover your first payment, since this issue should have been caught in the CPO inspection.

Unrelated to your issue: AFAIK, those wheels weren't available on the 2012 328i Sport Line, so the previous owner or the dealer likely swapped them. I think those are the orbit grey wheels available on the 2-series and certain 3/4 configs with the M-sport brakes. Anyway, they look great, so lucky you!

I honestly don't know much about the wheels but they have brand new run flats that I'm looking to replace with some MPSS's. It really was the wheel and color combo that did it for me! Wish it didn't have a sunroof, though.

Yes, through BMWFS. Good call there.

kent11202 · 06-16-2015, 02:57 PM

29 days of screwing around without fixing it seems the car may fall under the lemon law (if VA has one) and that would give you a bit of "muscle" to push them. Sorry you're having to go through this.

F30lolz · 06-16-2015, 04:26 PM

Sorry for your misfortune, however, the problem didn't happen during the test drive?

Nihilation · 06-16-2015, 04:31 PM

Quote:

Originally Posted by F30lolz

Sorry for your misfortune, however, the problem didn't happen during the test drive?

That's a good question. I first noticed it on the drive home from the dealer. I must have either disabled it or never came to a complete stop during the test drive. California Roll.

CalCarNut · 06-16-2015, 07:55 PM

Lucky SOB has a stick

. Nice car. Hope they de-bug it soon!

fecurtis · 06-17-2015, 07:02 AM

Man that sucks, keep us posted.

Nihilation · 06-17-2015, 11:23 AM

Update: Dealer now believes it is a software issue where the car can't detect it's own problem.

^ Transcribing that message was difficult enough.

Rainbird · 06-17-2015, 09:46 PM

Quote:

Originally Posted by Nihilation

I honestly don't know much about the wheels but they have brand new run flats that I'm looking to replace with some MPSS's. It really was the wheel and color combo that did it for me! Wish it didn't have a sunroof, though.

Yes, through BMWFS. Good call there.

Yes. 441M wheels for M sport brakes

F30lolz · 06-17-2015, 10:04 PM

You should contact BMWFS and have your first payment waived/refunded for the inconvenience.

USC2000 · 06-17-2015, 11:35 PM

At this point you may have to start modding the loaner.

Nihilation · 06-18-2015, 10:34 AM

Quote:

Originally Posted by F30lolz

You should contact BMWFS and have your first payment waived/refunded for the inconvenience.

If I don't get my car back by the end of next week, I'll be doing just that.

Quote:

Originally Posted by USC2000

At this point you may have to start modding the loaner.

The thought has been making laps.

Labeef · 06-18-2015, 03:09 PM

Your still under the original manufacturer warranty. Thus you are entitled to all the perks as if the car was purchased new. If you like the car and no other issues have been had, I would complain to BMW FS and get as much money out of them as possible.

On another note, I am surprised they are letting the car sit there so long. Usually the dealer will keep track of in service days so they do not run into the lemon law period.

kent11202 · 06-18-2015, 06:10 PM

Quote:

Originally Posted by Nihilation

If I don't get my car back by the end of next week, I'll be doing just that.

You're on day 32 now and you're willing to give them until the end of next week because they're telling you they"think" they know what the problem is? What have they been NOTdoing for the last month?

I'd contact BMW and tell them to give you your money back - as in every last penny. That should get somebody's attention. A total of over five weeks sitting in the dealership is ridiculous by any standard.

kent11202 · 06-18-2015, 06:12 PM

Quote:

Originally Posted by Labeef

On another note, I am surprised they are letting the car sit there so long. Usually the dealer will keep of in service days so they do not run into the lemon law period.

That

F30lolz · 06-18-2015, 08:38 PM

Drives: Loaner Car. I'm sorry but that made me lol. Pics of loaner?

Seriously, this sucks. I bet you can't wait to get your hands on your car with ASS working properly and throwing through those gears. Keep us posted as there is light at the end of the tunnel.

Nihilation · 06-19-2015, 04:36 PM

FREAKING FANTASTIC NEWS!

My SA just called. She said they discovered the problem. Put as simply as I can, the exhaust flap actuator was drawing too much voltage from the battery and not providing enough juice to a clutch component (not sure what she called it).

So a new actuator is ordered and I should have my car back on Monday! Never in my life have I wanted the weekend to pass so quick!

kent11202 · 06-19-2015, 04:54 PM

Quote:

Originally Posted by Nihilation

FREAKING FANTASTIC NEWS!

My SA just called. She said they discovered the problem. Put as simply as I can, the exhaust flap actuator was drawing too much voltage from the battery and not providing enough juice to a clutch component (not sure what she called it).

So a new actuator is ordered and I should have my car back on Monday! Never in my life have I wanted the weekend to pass so quick!

Great news but, I'd still contact BMW and tell them it's been out of service for over a month and they should at least credit you with one payment. After all, providing your state has a Lemon Law, BMW has already gone beyond the time limit.

Nihilation · 06-19-2015, 04:58 PM

Quote:

Originally Posted by kent11202

Great news but, I'd still contact BMW and tell them it's been out of service for over a month and they should at least credit you with one payment. After all, providing your state has a Lemon Law, BMW has already gone beyond the time limit.

I did that this morning. They told me they'll evaluate compensation based on the total time I've been without my car after I get my car back. With that, I'm anticipating that they reimburse my first month's payment rather than applying a credit. We'll see.

ND40oz · 06-20-2015, 04:22 PM

Quote:

Originally Posted by kent11202

Great news but, I'd still contact BMW and tell them it's been out of service for over a month and they should at least credit you with one payment. After all, providing your state has a Lemon Law, BMW has already gone beyond the time limit.

Do any states have lemon laws that cover used vehicles? I believe the OP is in VA and their statue states:

Quote:

"Lemon law rights period" means the period ending eighteen months after the date of the original delivery to the consumer of a new motor vehicle. This shall be the period during which the consumer can report any nonconformity to the manufacturer and pursue any rights provided for under this chapter.

Nihilation · 07-01-2015, 01:00 PM

6/30/15 Update:

Spoke with my service advisor and the shop foreman working on my car. All wires and sensors related to the MSA (BMW's term for ASS) have been traced multiple times. Battery replaced, just about all related modules replaced. The shop foreman makes it sound like they believe the DME is the next to be replaced but because it's A) $2500 and B) Locked to the vehicle after being written, PUMA has been hesitant to give the go-ahead.

While there, I learned something interesting. A handful of 2012 and 2013 N20/26 powered cars are coming back with stretched timing chains. At this point they do not believe BMW is going to issue a TSB or anything but quietly replace without charge. My 328i only has 45k miles and there is noise coming from the front of the engine which the foreman believes to be the timing chain. Also getting the blower motor replaced because it's a bit noisy.

Here's a photo for your time. Thanks for reading and if you care, follow me on Twitter @JoshTaylorUSA or at RightFootDown.com.

06-16-2015, 02:28 PM	#1
Nihilation Lieutenant 184 Rep 518 Posts Drives: BMW M3, 328xi AT and 328i 6MT Join Date: Nov 2009 Location: Haymarket, VA iTrader: (1)	Bought CPO'd 3, ASS no worky, 30 days at dealer Twenty-nine days ago I purchased a CPO'd 2012 328i with 45k miles. The day after taking it home I returned it to the dealer because in the Auto Start Stop feature was not working. What do I mean by not working? I brake and come to a stop, the engine shuts off, I release the brake and engage the clutch and the Check Engine light illuminates. At this point I have to start the car using the push button. Sure, I could disable the feature entirely. But this is a CPO'd car and I want the feature to work regardless of if I choose to use it or not. The service advisor has been keeping me reasonably up to date. They started off by replacing a bunch of sensors but no avail. As of June 8th the latest was that the shop foreman was working with BMW directly to resolve the issue by tracing wires. Sounds like they're hoping to find a loose ground wire or something. No update since. Good news is they've given me a 328i loaner. About to make my first car payment and I haven't driven it but 20 miles. Damn do I want me own car back. __________________ 2003 M3 \| SMG \| KW V1 \| Apex ARC-8s \| 3.85 LSD \| Cobra Nogaro \| S2R Tuning Sunroof Delete \| Billy Boat Section 3
	Appreciate 1 Tweet Quote

06-16-2015, 02:35 PM	#2
the_phew Lieutenant 352 Rep 556 Posts Drives: '17 GTI 6MT, was 320i ZSP/ZMT Join Date: Mar 2014 Location: United States iTrader: (0)	That sucks. Did you finance through BMWFS? If so, I bet they would cover your first payment, since this issue should have been caught in the CPO inspection. Unrelated to your issue: AFAIK, those wheels weren't available on the 2012 328i Sport Line, so the previous owner or the dealer likely swapped them. I think those are the orbit grey wheels available on the 2-series and certain 3/4 configs with the M-sport brakes. Anyway, they look great, so lucky you!
	Appreciate 0 Quote

06-16-2015, 02:57 PM	#4
kent11202 Captain 617 Rep 918 Posts Drives: 2013 328i Join Date: Oct 2013 Location: SF Bay Area iTrader: (0)	29 days of screwing around without fixing it seems the car may fall under the lemon law (if VA has one) and that would give you a bit of "muscle" to push them. Sorry you're having to go through this.
	Appreciate 0 Quote

06-16-2015, 07:55 PM	#7
CalCarNut Brigadier General 1061 Rep 3,258 Posts Drives: 2015 F36 Jet Black Sport Line Join Date: Apr 2015 Location: Blue Skies iTrader: (0) Garage List 2012 BMW X3 [0.00] 2015 BMW 428i Gran ... [10.00] 1996 Chevrolet Impa ... [8.00]	Lucky SOB has a stick . Nice car. Hope they de-bug it soon! __________________ 2015 BMW F36 428i JetBlack. Sport Line Edition 25% 3M Tint\|
	Appreciate 0 Quote

06-17-2015, 07:02 AM	#8
fecurtis Banned 3262 Rep 6,299 Posts Drives: 2014 BMW 335i M-Sport Join Date: Jan 2014 Location: Arlington, VA iTrader: (0)	Man that sucks, keep us posted.
	Appreciate 0 Quote

06-17-2015, 11:23 AM	#9
Nihilation Lieutenant 184 Rep 518 Posts Drives: BMW M3, 328xi AT and 328i 6MT Join Date: Nov 2009 Location: Haymarket, VA iTrader: (1)	Update: Dealer now believes it is a software issue where the car can't detect it's own problem. ^ Transcribing that message was difficult enough. __________________ 2003 M3 \| SMG \| KW V1 \| Apex ARC-8s \| 3.85 LSD \| Cobra Nogaro \| S2R Tuning Sunroof Delete \| Billy Boat Section 3
	Appreciate 0 Quote

06-17-2015, 11:35 PM	#12
USC2000 Lieutenant Colonel 127 Rep 1,604 Posts Drives: F30 328i M Sport Join Date: Jul 2007 Location: El Paso, TX iTrader: (10)	At this point you may have to start modding the loaner.
	Appreciate 1 Quote

06-18-2015, 03:09 PM	#14
Labeef Captain 265 Rep 807 Posts Drives: 320I Sport/Xenon Join Date: Jul 2014 Location: Bay Area, CA iTrader: (0)	Your still under the original manufacturer warranty. Thus you are entitled to all the perks as if the car was purchased new. If you like the car and no other issues have been had, I would complain to BMW FS and get as much money out of them as possible. On another note, I am surprised they are letting the car sit there so long. Usually the dealer will keep track of in service days so they do not run into the lemon law period. Last edited by Labeef; 06-19-2015 at 02:33 PM..
	Appreciate 0 Quote

06-19-2015, 04:36 PM	#18
Nihilation Lieutenant 184 Rep 518 Posts Drives: BMW M3, 328xi AT and 328i 6MT Join Date: Nov 2009 Location: Haymarket, VA iTrader: (1)	FREAKING FANTASTIC NEWS! My SA just called. She said they discovered the problem. Put as simply as I can, the exhaust flap actuator was drawing too much voltage from the battery and not providing enough juice to a clutch component (not sure what she called it). So a new actuator is ordered and I should have my car back on Monday! Never in my life have I wanted the weekend to pass so quick! __________________ 2003 M3 \| SMG \| KW V1 \| Apex ARC-8s \| 3.85 LSD \| Cobra Nogaro \| S2R Tuning Sunroof Delete \| Billy Boat Section 3
	Appreciate 0 Quote

07-01-2015, 01:00 PM	#22
Nihilation Lieutenant 184 Rep 518 Posts Drives: BMW M3, 328xi AT and 328i 6MT Join Date: Nov 2009 Location: Haymarket, VA iTrader: (1)	6/30/15 Update: Spoke with my service advisor and the shop foreman working on my car. All wires and sensors related to the MSA (BMW's term for ASS) have been traced multiple times. Battery replaced, just about all related modules replaced. The shop foreman makes it sound like they believe the DME is the next to be replaced but because it's A) $2500 and B) Locked to the vehicle after being written, PUMA has been hesitant to give the go-ahead. While there, I learned something interesting. A handful of 2012 and 2013 N20/26 powered cars are coming back with stretched timing chains. At this point they do not believe BMW is going to issue a TSB or anything but quietly replace without charge. My 328i only has 45k miles and there is noise coming from the front of the engine which the foreman believes to be the timing chain. Also getting the blower motor replaced because it's a bit noisy. Here's a photo for your time. Thanks for reading and if you care, follow me on Twitter @JoshTaylorUSA or at RightFootDown.com. __________________ 2003 M3 \| SMG \| KW V1 \| Apex ARC-8s \| 3.85 LSD \| Cobra Nogaro \| S2R Tuning Sunroof Delete \| Billy Boat Section 3 Last edited by Nihilation; 07-01-2015 at 03:52 PM..
	Appreciate 0 Quote