BMW dealership policy for loaner cars

crono06 · 02-20-2014, 10:01 AM

Spoke with Budds yesterday and they charge 25 flat.

Toronto/Parkview/Etobicoke Service charges a higher rate if you didn't buy the car from them.

steve@codemybimmer · 02-20-2014, 11:15 PM

I used to be able to get loaners at Maranello for free. I wonder if I'm going to get that $25 fee on Monday when I drop off the car for a software update.

iagafoor · 02-21-2014, 08:57 PM

Yes, Parkview Toronto charge 20 dollar for their customer as Admin fees. For others, they charge 45 dollars/day not sure about Admin fee extra...

please update the outcome of your Monday visit at Maranello..would be helpful for GTA Bimmers..

fxie · 02-22-2014, 11:17 PM

Took my car in for recall near the start of this month and didn't need to pay for a loaner. Wanted a X3 as a loaner, but they were out so I ended up with a X1 instead. This was at Town & Country BMW and was also where I purchased the vehicle.

CHCCubs · 02-23-2014, 06:52 AM

Quote:

Originally Posted by fxie

Took my car in for recall near the start of this month and didn't need to pay for a loaner. Wanted a X3 as a loaner, but they were out so I ended up with a X1 instead. This was at Town & Country BMW and was also where I purchased the vehicle.

So Town+Country is giving out BMW loaners now instead of the rental cars they used to provide as loaners.

steve@codemybimmer · 02-25-2014, 12:06 AM

Went to Maranello yesterday and they did charge a $20 admin fee for the loaner. There's also something that says that it's $65 per day if returned late.

Still a lot better than going to Parkview and BMW Toronto, they wanted to charge me $65 and I wouldn't be surprised if they put a $20 admin fee on top.

crono06 · 02-25-2014, 08:06 AM

Quote:

Originally Posted by Aritaurus

Went to Maranello yesterday and they did charge a $20 admin fee for the loaner. There's also something that says that it's $65 per day if returned late.

Still a lot better than going to Parkview and BMW Toronto, they wanted to charge me $65 and I wouldn't be surprised if they put a $20 admin fee on top.

That is correct. I think the admin fee is $25. I also think there is a difference if you purchase the car from them, but I didn't, so I didn't bother to ask.

steve@codemybimmer · 02-25-2014, 09:46 AM

Quote:

Originally Posted by crono06

That is correct. I think the admin fee is $25. I also think there is a difference if you purchase the car from them, but I didn't, so I didn't bother to ask.

Yeah, it's not a big deal.

I got my car from Autohaus but they charge the regular rate for a loaner even if you got the car from them.

335BOY · 03-10-2014, 03:23 PM

Quote:

Originally Posted by focal

wow...didn't know...always thought it would be a corporate location.

i think BMW head office built it. ROI would be about 300 years otherwise.

endless402 · 03-11-2014, 11:12 PM

sometimes the $20 is a good deal when you don't have to fill it up with gas

335BOY · 03-12-2014, 10:03 AM

Quote:

Originally Posted by endless402

sometimes the $20 is a good deal when you don't have to fill it up with gas

You wouldnt fill your rental back up to where it was when you got it? Loaners cost sombody money. I cant believe everyone is sqawking over $25-30.

Dan_335i · 03-12-2014, 10:10 AM

Quote:

Originally Posted by 335BOY

You wouldnt fill your rental back up to where it was when you got it? Loaners cost sombody money. I cant believe everyone is sqawking over $25-30.

I fill my loaners up before i give it back to them because when i get them there full on gas. But i pump 89 octane in there vehicles

BavFan_08 · 03-12-2014, 10:10 AM

Quote:

Originally Posted by iagafoor

Yes, Parkview Toronto charge 20 dollar for their customer as Admin fees. For others, they charge 45 dollars/day not sure about Admin fee extra...

please update the outcome of your Monday visit at Maranello..would be helpful for GTA Bimmers..

This must be new...never paid anything for a BMW loaner/rental at Parkview for many years (09-13)(accept for filling up the gas tank which was expected - you pay for what you use.)

335BOY · 03-12-2014, 11:50 AM

Quote:

Originally Posted by Dan_335i

I fill my loaners up before i give it back to them because when i get them there full on gas. But i pump 89 octane in there vehicles

Why would you do that? Why not treat it like it was yours?

endless402 · 03-12-2014, 12:43 PM

I've never had to return a bmw loaner with the same gas level in Vancouver. They tell me that they pump their own gas at the dealer so they don't need us to do it. Maybe that has changed.

335BOY · 03-12-2014, 02:40 PM

Quote:

Originally Posted by endless402

I've never had to return a bmw loaner with the same gas level in Vancouver. They tell me that they pump their own gas at the dealer so they don't need us to do it. Maybe that has changed.

Its common courtesy.

BavFan_08 · 03-12-2014, 06:31 PM

Quote:

Originally Posted by 335BOY

[/B]

Why would you do that? Why not treat it like it was yours?

Agreed. If you put 89 octane, you're just giving the dealership more ammunition to strip away benefits from loyal customers...

endless402 · 03-13-2014, 12:44 AM

Quote:

Originally Posted by 335BOY

Its common courtesy.

so you're telling me that you would pump gas in even though they explicitly tell you not to do it?

335BOY · 03-13-2014, 03:59 PM

Quote:

Originally Posted by endless402

so you're telling me that you would pump gas in even though they explicitly tell you not to do it?

That would be different. Never heard of anyone ever doing that. i probably would anyway if I used a lot.

CHCCubs · 03-14-2014, 06:24 PM

Taking my car into Town+Country for service in a week and they didn't mention anything about a charge for a loaner car, will report back if there is.

stvding · 10-19-2015, 06:36 PM

Quote:

Originally Posted by muditrawat

Quote:

Originally Posted by f31mtl

isn't there a dealer in Mississauga? I know MINI would charge you 50$ per day if the car was in for less then a day. I will see with BMW in a few months

Yeah I'm just going to give it to the Mississauga BMW which is very close to my office and not deal with the BMW Toronto in the future. I only called them coz apparently I was supposed to get better treatment than other dealership as I purchased the car from them.

Technically I can work around my schedule and use the shuttle service and all that but as a customer I'm extremely disappointed with the way they deal with the situation. They should tell potential customers these nuances when they are trying to make a sale or not talk about it at all. Definitely not use it as a selling point IMO.

I went to MaranelloBMW today to fix connected drive issue today. I drove all the way from waterloo and this reprogramming took them a whole damn day(9-5). Dammit. Never go there again and buy any car from them

crono06 · 10-20-2015, 09:46 AM

Going in for some headlight recall today. I wonder if I can get them to swing me a free loaner.

02-20-2014, 10:01 AM	#23
crono06 Captain 127 Rep 764 Posts Drives: 2013 335i and 2018 X3 Join Date: Apr 2013 Location: Toronto ON iTrader: (0)	Spoke with Budds yesterday and they charge 25 flat. Toronto/Parkview/Etobicoke Service charges a higher rate if you didn't buy the car from them.
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02-20-2014, 11:15 PM	#24
steve@codemybimmer BimmerPost Supporting Vendor 665 Rep 1,976 Posts Drives: 2020 G20 320i M Sport Join Date: Apr 2010 Location: Canada & HK iTrader: (2) Garage List 2020 320i M Sport [0.00]	I used to be able to get loaners at Maranello for free. I wonder if I'm going to get that $25 fee on Monday when I drop off the car for a software update. __________________ CMB Solutions Limited \|codemybimmer.ca Vehicle Diagnostics \| CarPlay Solutions \| Retrofit & Repair Consulting/Programming steve.ma@cmbsolutionsltd.com \| www.codemybimmer.ca Online Store \| Remote Coding Package\| ID6 Retrofit for almost all F Chassis BMWs
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02-21-2014, 08:57 PM	#25
iagafoor IAG 2 Rep 37 Posts Drives: BMWX3 2013 Prem Packg AlpWhite Join Date: Sep 2013 Location: Toronto,Canada iTrader: (0)	Yes, Parkview Toronto charge 20 dollar for their customer as Admin fees. For others, they charge 45 dollars/day not sure about Admin fee extra... please update the outcome of your Monday visit at Maranello..would be helpful for GTA Bimmers..
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02-22-2014, 11:17 PM	#26
fxie Private First Class 19 Rep 136 Posts Drives: F80 M3CS FDBII, 2018 AW 440GC Join Date: Jul 2007 Location: Toronto iTrader: (0)	Took my car in for recall near the start of this month and didn't need to pay for a loaner. Wanted a X3 as a loaner, but they were out so I ended up with a X1 instead. This was at Town & Country BMW and was also where I purchased the vehicle. __________________ 2018 M3CS Frozen Dark Blue II 2018 AW 440GC 2014 Sapphire Black M235i (sold) 2014 AW F31 (sold)
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02-25-2014, 12:06 AM	#28
steve@codemybimmer BimmerPost Supporting Vendor 665 Rep 1,976 Posts Drives: 2020 G20 320i M Sport Join Date: Apr 2010 Location: Canada & HK iTrader: (2) Garage List 2020 320i M Sport [0.00]	Went to Maranello yesterday and they did charge a $20 admin fee for the loaner. There's also something that says that it's $65 per day if returned late. Still a lot better than going to Parkview and BMW Toronto, they wanted to charge me $65 and I wouldn't be surprised if they put a $20 admin fee on top. __________________ CMB Solutions Limited \|codemybimmer.ca Vehicle Diagnostics \| CarPlay Solutions \| Retrofit & Repair Consulting/Programming steve.ma@cmbsolutionsltd.com \| www.codemybimmer.ca Online Store \| Remote Coding Package\| ID6 Retrofit for almost all F Chassis BMWs
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03-11-2014, 11:12 PM	#32
endless402 Private First Class 8 Rep 139 Posts Drives: F31 EBII Join Date: Sep 2009 Location: Vancouver iTrader: (0)	sometimes the $20 is a good deal when you don't have to fill it up with gas
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03-12-2014, 12:43 PM	#37
endless402 Private First Class 8 Rep 139 Posts Drives: F31 EBII Join Date: Sep 2009 Location: Vancouver iTrader: (0)	I've never had to return a bmw loaner with the same gas level in Vancouver. They tell me that they pump their own gas at the dealer so they don't need us to do it. Maybe that has changed.
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03-14-2014, 06:24 PM	#42
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	Taking my car into Town+Country for service in a week and they didn't mention anything about a charge for a loaner car, will report back if there is. __________________ 2013 BMW 328i xDrive Sport Line Mineral Grey on Everest Grey
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10-20-2015, 09:46 AM	#44
crono06 Captain 127 Rep 764 Posts Drives: 2013 335i and 2018 X3 Join Date: Apr 2013 Location: Toronto ON iTrader: (0)	Going in for some headlight recall today. I wonder if I can get them to swing me a free loaner.
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