driver door will not unlock from time to time when I pull the handle

young jones · 01-30-2017, 07:32 PM

Meant to take care of this but of course other things broke on my f30 plus had to take it in for a recall so I've been riding around in a X3. I still plan to write up a DIY on this.

brad-cam · 02-06-2017, 07:58 AM

Reported this issue to my dealer during a visit this weekend, they diagnosed and replaced both front door lock actuators under CPO warranty (no charge, not even deductible). It's a 2013 328i.

Orion4 · 02-06-2017, 11:22 AM

Quote:

Originally Posted by brad-cam

Reported this issue to my dealer during a visit this weekend, they diagnosed and replaced both front door lock actuators under CPO warranty (no charge, not even deductible). It's a 2013 328i.

Can you provide the p/n from your work order /invoice? My Driver's door does it occasionally, so i mind as well fix it before it totally fails.

Orion4 · 02-06-2017, 11:24 AM

Quote:

Originally Posted by young jones

Meant to take care of this but of course other things broke on my f30 plus had to take it in for a recall so I've been riding around in a X3. I still plan to write up a DIY on this.

That would be great! I have the Bentley's, but a DIY would be a great addition to the process.

munu · 02-06-2017, 11:48 AM

Known problem. Take it to dealer and they will fix it

zerreissen · 02-06-2017, 12:27 PM

Quote:

Originally Posted by Orion4

Can you provide the p/n from your work order /invoice? My Driver's door does it occasionally, so i mind as well fix it before it totally fails.

They replaced both front and the passenger rear on mine recently under warranty. Here are the p/n's from the invoice:

Rear:
51-22-7-060-296 System Latch, Right

Front:
51-21-7-318-421 System Latch, Left
51-21-7-202-146 System Latch, Right

silverm0623 · 02-07-2017, 04:31 AM

Took mine in back in October for the issue, they fixed it and then it happened again once but since then, haven't had it happen again. Cautiously optimistic.

Mine will CPO once the orig. expires so I guess that's good news it's also covered under CPO if it pops up again.

F30Drew · 02-07-2017, 07:20 AM

I've been having this problem. I didn't think anything was wrong until reading this thread. I guess I'm going to take it in to the dealer under CPO to see if they change it out for me. It does get kind of annoying...

Orion4 · 02-07-2017, 01:43 PM

Quote:

Originally Posted by munu

Known problem. Take it to dealer and they will fix it

Out of warranty coverage at 68K

Orion4 · 02-07-2017, 01:43 PM

Quote:

Originally Posted by zerreissen

They replaced both front and the passenger rear on mine recently under warranty. Here are the p/n's from the invoice:

Rear:
51-22-7-060-296 System Latch, Right

Front:
51-21-7-318-421 System Latch, Left
51-21-7-202-146 System Latch, Right

Thanks!

zerreissen · 02-07-2017, 04:59 PM

Quote:

Originally Posted by Orion4

Out of warranty coverage at 68K

Have you at least taken it to the dealership to see what they say? It's such a common issue that they might waive it even though it's out of warranty. Worth a shot...

illini2000 · 04-30-2017, 12:37 PM

I mentioned this issue when I recently took my car in for service. The service advisor said it was a common problem and they had a few potential work arounds/fixes. Later I got a call and they said that the CPO warranty didn't cover this problem and it would be $835 to fix! Any suggestions on how to get this covered? The car is only a few months out of factory warranty.

madmonkey · 04-30-2017, 06:48 PM

Quote:

Originally Posted by illini2000

I mentioned this issue when I recently took my car in for service. The service advisor said it was a common problem and they had a few potential work arounds/fixes. Later I got a call and they said that the CPO warranty didn't cover this problem and it would be $835 to fix! Any suggestions on how to get this covered? The car is only a few months out of factory warranty.

Sorry to have to say this but your dealership is taking you for a ride. Take it to another dealer, this one is either incompetent or crooked. It is definitely covered. There's several users that have reported getting this fixed. Mine was fixed under CPO after raising a stink with the service manager.

redbullfan · 06-05-2017, 08:06 PM

Does anyone have a DIY on this? I actually got locked out of my car with the key inside once because of this lol

bimmer456 · 06-06-2017, 09:03 AM

Quote:

Originally Posted by XRAVE

Quote:

Originally Posted by tsukasa36

Hi

I bought my first BMW (CPO F30 328i xdrive) about 6 months ago and have been enjoying every part of it. However, there is one annoying issue that I have noticed and wanted to see if anybody else has experienced it.

So from time to time and I can't seem to figure out if there is a pattern, but when I turn off the ignition and pull the handle to unlock it, the lock will not unlock. I am able to pull the handle and the lock knob comes up, but it goes back down like it's loaded by spring. It will actually not unlock.

This happens on both Left and Right hand side front doors. I can simply press the center unlock button and I can get out fine, but it's just been bothering me.

Has anybody else experienced this? Am I doing something wrong? I'll take it to the dealership soon for oil change but wanted to hear if anybody else has experienced this. Thank you!

You should take it to the dealer ASAP because that's a huge safety issue. Last thing you need is to be stuck in a situation where you need to get out quick and you can't unlock the car.

Maybe the car had some water flooding issues?

You can still exit through the trunk by dropping the rear seats through the pass through and using the emergency release.

murphius1118 · 06-06-2017, 11:06 AM

Here's a link to a video that goes over the door panel removal and installation process. Its actually a speaker replacement video but you at least see how to remove the door panel. The lock actuator replacement process is obviously not included but this video is still helpful. Watch the beginning for removal and 15 minute mark for panel re-install.

badbread · 06-06-2017, 11:16 AM

Glad this thread popped up. My drivers side door just starting doing this recently.

murphius1118 · 06-06-2017, 06:28 PM

Quote:

Originally Posted by badbread

Glad this thread popped up. My drivers side door just starting doing this recently.

Me too. Had my passenger side fixed under warranty back in April....now the driver side is acting up and I'm now conveniently out of warranty. Found the OEM part on ebay for $60...going for $170 at dealer.

Triniti X4 M40i · 06-06-2017, 09:03 PM

Its happening to me on my 2014 F30 328i. Also happened on my 2007 E90 and also had to let myself out from the outside. Lock actuator is going bad. If it's under warranty have the dealer fix it. If not, look for an independent UDM mechanic.

endless402 · 06-19-2017, 10:31 PM

anyone have any info about how to deal with this? such as a specific TSB?

My dealer says if you can't reproduce it in front of him, he won't fix it. The actuator on the passenger door is really slow in comparison to the rest and it jams sometimes so the passenger can't get out by pulling the door lock.

The service guy was a bit of an ass. He says that if there's no fault code and a slow stuttering lock is normal.

I've had my rear passenger door actuator replaced for the same reason in the past but he doesn't want to do it now.

simoneq · 06-23-2017, 03:09 AM

Quote:

Originally Posted by tex2670

I am starting to see this happen.

Unfortunately me too.. I hope it'd be fixed within the BRI package..

It's good I haven't got time yet to retrofit folding mirrors, as it could have void the warranty/BRI.

EBS0712 · 06-23-2017, 12:39 PM

Took my 2014 F31 Wagon in for this issue .... doors not opening on double pull of the handles. They diagnosed the problem (didn't admit that it was a common F30 family issue) and replaced both front door lock actuators under the new car warranty.
This is a serious safety issue and this should be fixed even it the car is out of warranty. Each Service Manager has "discretionary warranty" money to use in these situations. Press the issue!!!

01-30-2017, 07:32 PM	#67
young jones New Member 2 Rep 9 Posts Drives: 2013 335i sedan Join Date: Jun 2016 Location: virginia iTrader: (0)	Meant to take care of this but of course other things broke on my f30 plus had to take it in for a recall so I've been riding around in a X3. I still plan to write up a DIY on this.
	Appreciate 0 Quote

02-06-2017, 07:58 AM	#68
brad-cam Private 33 Rep 81 Posts Drives: F30 328i, E46 M3, F12 640, F80 Join Date: Aug 2015 Location: Santa Rosa, CA iTrader: (0)	Reported this issue to my dealer during a visit this weekend, they diagnosed and replaced both front door lock actuators under CPO warranty (no charge, not even deductible). It's a 2013 328i.
	Appreciate 0 Quote

02-06-2017, 11:48 AM	#71
munu First Lieutenant 52 Rep 307 Posts Drives: 2014 F30 Msports Join Date: Jul 2008 Location: Orlando, FL iTrader: (0)	Known problem. Take it to dealer and they will fix it __________________ 2014 BMW 335i - M-Sports, 19inch 403 Wheels, M-Sports Brakes, Tech pkg, Prem pkg, HK, SunShades, Auto, Driver Assist...
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02-07-2017, 04:31 AM	#73
silverm0623 Private First Class 22 Rep 126 Posts Drives: 2013 335iH Join Date: Nov 2016 Location: Las Vegas, NV iTrader: (1)	Took mine in back in October for the issue, they fixed it and then it happened again once but since then, haven't had it happen again. Cautiously optimistic. Mine will CPO once the orig. expires so I guess that's good news it's also covered under CPO if it pops up again.
	Appreciate 0 Quote

02-07-2017, 07:20 AM	#74
F30Drew IG: AndrewRodriiguez_ 86 Rep 281 Posts Drives: 2013 335i x Drive Sport 6M/T Join Date: Jan 2016 Location: Central NJ iTrader: (0) Garage List 2013 BMW 335xi [0.00] 2002 Lexus IS300 [0.00] 2004 Subaru WRX (SOLD) [0.00] 2010 Honda Civic Si ... [0.00]	I've been having this problem. I didn't think anything was wrong until reading this thread. I guess I'm going to take it in to the dealer under CPO to see if they change it out for me. It does get kind of annoying... __________________ [COLOR="Black"]M4 Style Spoiler, M Style Black Kidney Grills, ER CP, VRSF DP, MPE, BMC Drop-In Oiled Filter tuned by RK-Tunes. BC Racing Coilovers
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04-30-2017, 12:37 PM	#78
illini2000 Registered 0 Rep 2 Posts Drives: 2013 328i Sport Line Join Date: Apr 2017 Location: Chicago, IL iTrader: (0)	I mentioned this issue when I recently took my car in for service. The service advisor said it was a common problem and they had a few potential work arounds/fixes. Later I got a call and they said that the CPO warranty didn't cover this problem and it would be $835 to fix! Any suggestions on how to get this covered? The car is only a few months out of factory warranty.
	Appreciate 0 Quote

06-05-2017, 08:06 PM	#80
redbullfan Captain 355 Rep 688 Posts Drives: 22 TR X3MC Join Date: Aug 2015 Location: New Jersey iTrader: (0) Garage List 2022 BMW X3MC [0.00]	Does anyone have a DIY on this? I actually got locked out of my car with the key inside once because of this lol __________________ 2022 X3M Comp 2013 335i xDrive (Sold)
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06-06-2017, 11:06 AM	#82
murphius1118 Private First Class 99 Rep 191 Posts Drives: 2013 328i xDrive Join Date: Aug 2016 Location: Philly area iTrader: (2) Garage List 2013 BMW 328i xDrive [0.00]	Here's a link to a video that goes over the door panel removal and installation process. Its actually a speaker replacement video but you at least see how to remove the door panel. The lock actuator replacement process is obviously not included but this video is still helpful. Watch the beginning for removal and 15 minute mark for panel re-install. __________________ '13 328i xDrive│Jet Black│BMS JB Stage 1│MPE│18" 400M & Conti DWS 06│DelVal BMW CCA #533245
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06-06-2017, 11:16 AM	#83
badbread not good, but bad 333 Rep 361 Posts Drives: 2013 335i Join Date: Jun 2016 Location: Bay Area, CA iTrader: (3)	Glad this thread popped up. My drivers side door just starting doing this recently. __________________ They are spelled BRAKES not breaks!!!! Oh FFS, not another spark plug thread! BreadsBMW on Youtube
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06-06-2017, 09:03 PM	#85
Triniti X4 M40i Private 3 Rep 58 Posts Drives: 2016 X4 M40i Join Date: Apr 2017 Location: Los Angeles, CA iTrader: (0)	Its happening to me on my 2014 F30 328i. Also happened on my 2007 E90 and also had to let myself out from the outside. Lock actuator is going bad. If it's under warranty have the dealer fix it. If not, look for an independent UDM mechanic.
	Appreciate 0 Quote

06-19-2017, 10:31 PM	#86
endless402 Private First Class 8 Rep 139 Posts Drives: F31 EBII Join Date: Sep 2009 Location: Vancouver iTrader: (0)	anyone have any info about how to deal with this? such as a specific TSB? My dealer says if you can't reproduce it in front of him, he won't fix it. The actuator on the passenger door is really slow in comparison to the rest and it jams sometimes so the passenger can't get out by pulling the door lock. The service guy was a bit of an ass. He says that if there's no fault code and a slow stuttering lock is normal. I've had my rear passenger door actuator replaced for the same reason in the past but he doesn't want to do it now.
	Appreciate 0 Quote

06-23-2017, 12:39 PM	#88
EBS0712 BMW CCA #257 74 Rep 184 Posts Drives: 2014 F31 Wagon / 2020 G20 Join Date: Nov 2013 Location: Utah iTrader: (0)	Took my 2014 F31 Wagon in for this issue .... doors not opening on double pull of the handles. They diagnosed the problem (didn't admit that it was a common F30 family issue) and replaced both front door lock actuators under the new car warranty. This is a serious safety issue and this should be fixed even it the car is out of warranty. Each Service Manager has "discretionary warranty" money to use in these situations. Press the issue!!! __________________ 2014 F31 328 xDrive Touring 2020 G20 330 xDrive Sedan 2023 G01 X3 xDrive BMW CCA # 257
	Appreciate 0 Quote

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