Dealer Scratched my wheel

bmxcamel · 11-11-2014, 12:11 AM

Long story short, the local dealership put a nasty chip in my car's wheel, and scratched my brake caliper.

After some arguing, they offered to have the wheel refinished. When I voiced concern about the refinished wheel possibly not matching the original ferric gray color (an experience I've had in the past with OEM BMW wheels), they didn't exactly inspire confidence.

What would you do in my situation? Demand a replacement wheel, or go for the refinishing?

F36 Pilot · 11-11-2014, 12:20 AM

I would let them try to fix the wheel first and if it's not to your satisfaction, then demand a replacement wheel. If they refuse, tell them you would like to make a 3rd party claim against their insurance. Dealers carry insurance to cover damage to customer's vehicles while in their possession. It's called Garagekeepers Legal Liability.

bmxcamel · 11-11-2014, 12:31 AM

Quote:

Originally Posted by F36 Pilot

I would let them try to fix the wheel first and if it's not to your satisfaction, then demand a replacement wheel. If they refuse, tell them you would like to make a 3rd party claim against their insurance. Dealers carry insurance to cover damage to customer's vehicles while in their possession. It's called Garagekeepers Legal Liability.

Great information about the Garagekeepers Legal Liability, thanks.

I think I may request that they order a replacement wheel, and if I get push-back on that then I will let them try sending it out for refinishing first.

bmw-again · 11-11-2014, 07:00 AM

I had two wheels refinished in the past on my e90 and they did not match. That was from one of the largest refinishing companies in the US. Luckily I had a front and rear re-done so I just put them on the same side. Good Luck and remember they screwed it up not you so they should make it the same as it was when you dropped it off.

G30 B58 · 11-11-2014, 07:24 AM

If it doesn't match, just add brake dust.

ronanz · 11-11-2014, 09:55 AM

Quote:

Originally Posted by F32 N55

If it doesn't match, just add brake dust.

LOL!

chazmink · 11-12-2014, 02:25 PM

I went through the same thing with my dealer. They gave me a loaner and had it refinished within in a day. It was perfect. I suggest you give them a chance.

bmxcamel · 11-12-2014, 07:18 PM

Went to the dealer today to pick up my car with the wheel refinished. It had been refinished "Matte" instead of "glossy" and didn't match at all. They have ordered a replacement wheel. At least they're making it right!

bmw-again · 11-17-2014, 08:53 AM

Good to hear!

bmxcamel · 11-25-2014, 05:14 PM

Replaced with a new wheel. All is well in the world.

Oyinko · 12-06-2014, 10:41 PM

Who is the dealership?

Coxey · 12-07-2014, 02:57 AM

I always get the dealer to walk round my car and make notes on the condition of the alloys etc, just like they do when you take out a loan car. No arguments then.

bmxcamel · 12-07-2014, 02:34 PM

Quote:

Originally Posted by Coxey

I always get the dealer to walk round my car and make notes on the condition of the alloys etc, just like they do when you take out a loan car. No arguments then.

Will be doing this every time in the future.

I don't want to name the dealership here, sorry.

11-11-2014, 12:11 AM	#1
bmxcamel Captain 553 Rep 797 Posts Drives: F87 LCI, G01 m40i, E90 M3 Join Date: Nov 2010 Location: earth iTrader: (3)	Dealer Scratched my wheel Long story short, the local dealership put a nasty chip in my car's wheel, and scratched my brake caliper. After some arguing, they offered to have the wheel refinished. When I voiced concern about the refinished wheel possibly not matching the original ferric gray color (an experience I've had in the past with OEM BMW wheels), they didn't exactly inspire confidence. What would you do in my situation? Demand a replacement wheel, or go for the refinishing?
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11-11-2014, 12:20 AM	#2
F36 Pilot Private First Class 23 Rep 189 Posts Drives: 2015 428i GC Join Date: Jul 2011 Location: SoCal iTrader: (0)	I would let them try to fix the wheel first and if it's not to your satisfaction, then demand a replacement wheel. If they refuse, tell them you would like to make a 3rd party claim against their insurance. Dealers carry insurance to cover damage to customer's vehicles while in their possession. It's called Garagekeepers Legal Liability.
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11-11-2014, 07:00 AM	#4
bmw-again First Lieutenant 76 Rep 381 Posts Drives: 17 440xi GC-15 X1 xline Join Date: Oct 2013 Location: Illinois iTrader: (1)	I had two wheels refinished in the past on my e90 and they did not match. That was from one of the largest refinishing companies in the US. Luckily I had a front and rear re-done so I just put them on the same side. Good Luck and remember they screwed it up not you so they should make it the same as it was when you dropped it off.
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11-11-2014, 07:24 AM	#5
G30 B58 Pace Car Driver 1548 Rep 3,164 Posts Drives: '22 AW G30 B58 M-Sport Join Date: May 2014 Location: my garage in PA iTrader: (0)	If it doesn't match, just add brake dust.
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11-12-2014, 02:25 PM	#7
chazmink First Lieutenant 93 Rep 390 Posts Drives: 2013 328i M Sport Join Date: Jul 2014 Location: Medford & LBI, NJ iTrader: (0)	I went through the same thing with my dealer. They gave me a loaner and had it refinished within in a day. It was perfect. I suggest you give them a chance. __________________ Best, Charlie 2013 328i MSport Estoril Blue, 6spd MT, Premium, Tech & Drivers Assist +, Bavsound Stage One/Ghost, Bimmertech Amp
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11-12-2014, 07:18 PM	#8
bmxcamel Captain 553 Rep 797 Posts Drives: F87 LCI, G01 m40i, E90 M3 Join Date: Nov 2010 Location: earth iTrader: (3)	Went to the dealer today to pick up my car with the wheel refinished. It had been refinished "Matte" instead of "glossy" and didn't match at all. They have ordered a replacement wheel. At least they're making it right!
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11-17-2014, 08:53 AM	#9
bmw-again First Lieutenant 76 Rep 381 Posts Drives: 17 440xi GC-15 X1 xline Join Date: Oct 2013 Location: Illinois iTrader: (1)	Good to hear!
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11-25-2014, 05:14 PM	#10
bmxcamel Captain 553 Rep 797 Posts Drives: F87 LCI, G01 m40i, E90 M3 Join Date: Nov 2010 Location: earth iTrader: (3)	Replaced with a new wheel. All is well in the world.
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12-06-2014, 10:41 PM	#11
Oyinko Private First Class 40 Rep 176 Posts Drives: M235i Join Date: Apr 2014 Location: SF Bay Area iTrader: (0)	Who is the dealership?
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12-07-2014, 02:57 AM	#12
Coxey Private First Class 13 Rep 138 Posts Drives: F32 Join Date: Aug 2014 Location: Uk iTrader: (0)	I always get the dealer to walk round my car and make notes on the condition of the alloys etc, just like they do when you take out a loan car. No arguments then.
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