11-29-2012, 11:20 AM | #1 |
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Post September Sat Nav Puma number
OK getting somewhere now, BMW have released a "PUMA NUMBER" on the faulty 2012 Sat-Nav system. That to the layman means they are admitting the system is faulty.
The Number : 52609163-04
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11-29-2012, 12:36 PM | #2 |
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'PUMA NUMBER' ? Does this mean I can take my F30 into a BMW Main dealer and ask for my ProfSatNav to be sorted?
Compared with my previous E90 I have noticed that some route proposals are quite extraordinary. |
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11-29-2012, 02:50 PM | #3 | |
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Quote:
Give them a ring quoting the number.
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11-29-2012, 02:59 PM | #4 |
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So is there a fix and if so what does it entail?
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11-29-2012, 03:00 PM | #5 |
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And the award for starting the most number of threads about the same topic goes to.....
drrrrr.....drrrrrr..........drrrrrrumrolllllll.... ......John Sorry mate just had to |
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11-29-2012, 03:58 PM | #6 |
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Haha, nice one NIS :-)
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11-29-2012, 04:59 PM | #7 |
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Ring them and see what they say, have you got a problem with yours then?.
I am getting compensation so each to his own, I just let you all know, so when you end up in southend instead of essex you'll have a clue as too why.
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11-29-2012, 05:00 PM | #8 |
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Not really tried mine extensively yet but thanks for the useful heads up.
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11-29-2012, 05:03 PM | #9 |
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So what's the fix? What's the expected outcome when I phone Knights tomorrow and they love me for ringing them with a Puma number less than 24hrs after delivery
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11-29-2012, 05:12 PM | #10 | |
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NO fix just phone them. They only just owned up to the fault. Giving a PUMA number means it's in hand for repair, that could take 3 months for the update.
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11-29-2012, 05:14 PM | #11 |
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So what's the point in phoning them? Honest question
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11-29-2012, 05:16 PM | #12 |
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Fair point Maestro.
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11-29-2012, 05:21 PM | #13 |
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Only phone them if you have a problem in that instance you will record your car's details and your ownership and go on the list of cars to fix, or customers to compensate, after all £2K for a Nav that sends you wrong is £2K down the shiter no.
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11-29-2012, 05:27 PM | #15 |
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Many people will not notice a fault if traveling to places they are not familiar with,they just trust it as I did, but once you sus somethings wrong or it does not divert like mine and puts you in a 45 minute jam, you know your car is suffering from this fault.
Now they have admitted to me the fault is there they have to FIX IT. I think all post September cars are like this, all three at listers are. Along with mine that makes 4 in one dealership, no coincidence that is it.
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11-29-2012, 07:37 PM | #18 |
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I'm quite sure this will be addressed in a future software upgrade. When, no one knows for sure. I'll bet more than 3 months as BMWAG has a pretty lengthy test/debug procedure.
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11-30-2012, 03:26 AM | #19 |
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11-30-2012, 03:28 AM | #20 |
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"OK getting somewhere now, BMW have released a "PUMA NUMBER" on the faulty 2012 Sat-Nav system. That to the layman means they are admitting the system is faulty.
The Number : 52609163-04" __________________
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11-30-2012, 03:50 AM | #21 |
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So just to confirm, specific symptoms of the problem are:
- Sending you to the wrong location (i.e. Moscow instead of London). - Showing congestion on the wrong side of the road. But that sending you to the right location while using a route that is longer than expected is possibly just crappy Mapquest data?
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11-30-2012, 05:26 AM | #22 | |
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Puts you up the wrong road when near destinations!!. E20 post codes are not listed on the system, there may be many more , but I have only used the Nav for 2 weeks . You need to check a google map for a journey distances will be shown and then X reference your destination on the Nav and see IF there are differences, on some routes it works fine. BUT there in lyes the problemyou just can't trust it.
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