BMW office not working after BlackBerry 10.2.1.3062 update?

CHCCubs · 11-14-2014, 12:02 PM

I did the most recent software update on my Q10 and ever since then I haven't received any emails in the car. I've deleted and re-paired the phone a few times and also done a few battery pulls and it still does not work for any email messages or sms. I've also checked the advanced Bluetooth settings on the phone when it is paired to the car and it shows that all of my email accounts are connected, yet no messages appear on the iDrive screen in the car. For reference the car is a 2013 328i. Everything was working fine prior to the update.

I posted this on the BlackBerry support forum and CrackBerry forum and I think it might just be my phone from some of the responses I received, but figured I would check if anyone here is having the same issue after doing the OS update.

kingc0bra · 11-16-2014, 06:20 PM

May I recommend ditching the blackberry for an iphone or android? No one will support blackberrys anymore, its on its last breath so any issues you run across will be mainly ignored and never fixed

CHCCubs · 11-17-2014, 02:05 PM

Thanks for your useful response

kingc0bra · 11-17-2014, 08:31 PM

Quote:

Originally Posted by CHCCubs

Thanks for your useful response

Anytime!! Its called an honest response

I also dont suggest you try to get support for your vcr, your Razr flipphone or your tube tv

carconvert · 11-20-2014, 09:13 AM

Quote:

Originally Posted by CHCCubs

Thanks for your useful response

Hey did you get this working? I have a z30 running 10.2.1 and can confirm that office works with that version. I also have the Q10 which i can test if you're still having issues.

vithy · 11-20-2014, 10:01 AM

I didn't check 10.2.1 latest update on my work (Enterprise Server) Q10. But I upgraded to a DEV build of 10.3.1.1151 and it works perfectly. No issues to report so far. This build can be load to your Q10 without an issue also works on the Z10 if anyone wants to try.

http://forums.crackberry.com/bb10-le...oaders-976478/

On the older 10.2.1 i used to have NBT reboot issue, which is gone away after 10.3.1. Also 10.3.1 adds support for Amazon app store with android apps. No need to side load bar files if you need some android apps.

Give it a try and see.

Quote:

Originally Posted by CHCCubs

I did the most recent software update on my Q10 and ever since then I haven't received any emails in the car. I've deleted and re-paired the phone a few times and also done a few battery pulls and it still does not work for any email messages or sms. I've also checked the advanced Bluetooth settings on the phone when it is paired to the car and it shows that all of my email accounts are connected, yet no messages appear on the iDrive screen in the car. For reference the car is a 2013 328i. Everything was working fine prior to the update.

I posted this on the BlackBerry support forum and CrackBerry forum and I think it might just be my phone from some of the responses I received, but figured I would check if anyone here is having the same issue after doing the OS update.

CHCCubs · 11-20-2014, 10:51 AM

I've reloaded the OS using Sachesi and still no luck. Going to try and reboot my iDrive next to see if the issue is with the car. If not I might try using a different version of the OS. Will report back after.

CHCCubs · 11-22-2014, 01:19 PM

I rebooted the iDrive and unfortunately that did not solve the problem. Going to look into using a different version of the OS and see if that solves it.

Just wondering if anyone with a Q10 using 10.2.1.3062 can confirm if their office emails and sms messages are working.

613Bimmer · 11-22-2014, 08:26 PM

Had a similar issue with my Q10. Never resolved it since I just traded up to the Passport.

Hope u can find a solution. Good luck

!

CHCCubs · 11-23-2014, 08:29 AM

Quote:

Originally Posted by F10Enthusiast

Had a similar issue with my Q10. Never resolved it since I just traded up to the Passport.

Hope u can find a solution. Good luck

!

Thanks for the info. I assume the office function works fine on your Passport?

613Bimmer · 11-23-2014, 01:03 PM

Quote:

Originally Posted by CHCCubs

Thanks for the info. I assume the office function works fine on your Passport?

Yes, it thankfully does. I hope BMW adresses this issue in their next update and also allows internet tethering for BMW Apps with Blackberrys as well.

CHCCubs · 11-23-2014, 01:56 PM

Quote:

Originally Posted by F10Enthusiast

Yes, it thankfully does. I hope BMW adresses this issue in their next update and also allows internet tethering for BMW Apps with Blackberrys as well.

Thanks. I still think it is something related to this most recent BlackBerry OS update as everything worked perfectly for me prior to the update. Hopefully the next OS update will fix it.

claykin · 11-23-2014, 02:28 PM

When was the last time your car had a software update from dealer? Even though CIC is now legacy, BMW occasionally updates Nav firmware and Combox MN/TN software versions in their almost monthly updates to dealers.

Keep in mind that the BT MN/TN software versions available on the www.bmw.com/update site are OLD. Way older than what you'd get if your dealer installed 53.5 or 54.0 on your car.

CHCCubs · 11-23-2014, 03:24 PM

Quote:

Originally Posted by claykin

When was the last time your car had a software update from dealer? Even though CIC is now legacy, BMW occasionally updates Nav firmware and Combox MN/TN software versions in their almost monthly updates to dealers.

Keep in mind that the BT MN/TN software versions available on the www.bmw.com/update site are OLD. Way older than what you'd get if your dealer installed 53.5 or 54.0 on your car.

Had the car software updated back in the spring of this year. I still don't think the car's software is the problem as I was receiving all emails in the car until I performed the most recent OS update on my BlackBerry.

claykin · 11-24-2014, 04:55 PM

Quote:

Originally Posted by CHCCubs

Had the car software updated back in the spring of this year. I still don't think the car's software is the problem as I was receiving all emails in the car until I performed the most recent OS update on my BlackBerry.

I hear you. However its possible the update pushed by BB may be incompatible with the MN/TN in your car. I'm saying there's a chance a different MN/TN in your car may workaround the issue. However if you had an update in Spring, I'm not so sure there's much new since then for the CIC Nav. Someone else can better comment on that.

I can tell you with NBT, In March BMW was pushing firmware Rev G, then in July they went to H and in November they moved to I.

F32Fleet · 11-25-2014, 08:41 AM

I have a Z10 and I think it's your BlackBerry software. Try reverting back. Do full backup, wipe phone and reload with latest OS from your carrier.

F32Fleet · 11-25-2014, 09:12 AM

Quote:

Originally Posted by vithy

I didn't check 10.2.1 latest update on my work (Enterprise Server) Q10. But I upgraded to a DEV build of 10.3.1.1151 and it works perfectly. No issues to report so far. This build can be load to your Q10 without an issue also works on the Z10 if anyone wants to try.

http://forums.crackberry.com/bb10-le...oaders-976478/

On the older 10.2.1 i used to have NBT reboot issue, which is gone away after 10.3.1. Also 10.3.1 adds support for Amazon app store with android apps. No need to side load bar files if you need some android apps.

Give it a try and see.

Did you use Sachesi? If so did you choose any carrier or is there a method to the madness? I was going to update my Z10 but I don't understand which carrier one should choose.

CHCCubs · 11-29-2014, 05:01 PM

Just as an update, I finally got around to doing a full wipe and restore. This seems to have fixed the issue as I am now receiving emails and text messages again in the car.

Thanks everyone for your help. Happy that I can once again legally view my emails and text messages in the car when I'm stopped in traffic

11-14-2014, 12:02 PM	#1
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	BMW office not working after BlackBerry 10.2.1.3062 update? I did the most recent software update on my Q10 and ever since then I haven't received any emails in the car. I've deleted and re-paired the phone a few times and also done a few battery pulls and it still does not work for any email messages or sms. I've also checked the advanced Bluetooth settings on the phone when it is paired to the car and it shows that all of my email accounts are connected, yet no messages appear on the iDrive screen in the car. For reference the car is a 2013 328i. Everything was working fine prior to the update. I posted this on the BlackBerry support forum and CrackBerry forum and I think it might just be my phone from some of the responses I received, but figured I would check if anyone here is having the same issue after doing the OS update. __________________ 2013 BMW 328i xDrive Sport Line Mineral Grey on Everest Grey
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11-16-2014, 06:20 PM	#2
kingc0bra Second Lieutenant 76 Rep 233 Posts Drives: 2014 335i M Sport Join Date: Jan 2013 Location: Los Angeles, CA iTrader: (0)	May I recommend ditching the blackberry for an iphone or android? No one will support blackberrys anymore, its on its last breath so any issues you run across will be mainly ignored and never fixed __________________ Current: '14 335i Msport Past: '10 370Z Roadster, 06 G35coupe, 02 Mustang GT, 02 Focus SVT, 96 Probe GT
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11-17-2014, 02:05 PM	#3
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	Thanks for your useful response __________________ 2013 BMW 328i xDrive Sport Line Mineral Grey on Everest Grey
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11-20-2014, 10:51 AM	#7
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	I've reloaded the OS using Sachesi and still no luck. Going to try and reboot my iDrive next to see if the issue is with the car. If not I might try using a different version of the OS. Will report back after. __________________ 2013 BMW 328i xDrive Sport Line Mineral Grey on Everest Grey
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11-22-2014, 01:19 PM	#8
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	I rebooted the iDrive and unfortunately that did not solve the problem. Going to look into using a different version of the OS and see if that solves it. Just wondering if anyone with a Q10 using 10.2.1.3062 can confirm if their office emails and sms messages are working. __________________ 2013 BMW 328i xDrive Sport Line Mineral Grey on Everest Grey
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11-22-2014, 08:26 PM	#9
613Bimmer Lieutenant 106 Rep 410 Posts Drives: One car with good steering ;) Join Date: Nov 2013 Location: Ontario, Canada iTrader: (0) Garage List 2014 435i xDrive M- ... [0.00] 2013 BMW 535i XDriv ... [0.00]	Had a similar issue with my Q10. Never resolved it since I just traded up to the Passport. Hope u can find a solution. Good luck !
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11-23-2014, 02:28 PM	#13
claykin Brigadier General 1588 Rep 4,551 Posts Drives: various BMW Join Date: Nov 2009 Location: Florida iTrader: (0)	When was the last time your car had a software update from dealer? Even though CIC is now legacy, BMW occasionally updates Nav firmware and Combox MN/TN software versions in their almost monthly updates to dealers. Keep in mind that the BT MN/TN software versions available on the www.bmw.com/update site are OLD. Way older than what you'd get if your dealer installed 53.5 or 54.0 on your car. __________________ 2023 840GC \| 2021 740i \| 2019 X3
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11-25-2014, 08:41 AM	#16
F32Fleet Lieutenant General 3566 Rep 10,346 Posts Drives: 2015 435i Join Date: May 2005 Location: Southeastern US iTrader: (0)	I have a Z10 and I think it's your BlackBerry software. Try reverting back. Do full backup, wipe phone and reload with latest OS from your carrier.
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11-29-2014, 05:01 PM	#18
CHCCubs Colonel 97 Rep 2,101 Posts Drives: 2013 BMW 328i xDrive Sport Join Date: Apr 2009 Location: Toronto, ON, Canada iTrader: (0)	Just as an update, I finally got around to doing a full wipe and restore. This seems to have fixed the issue as I am now receiving emails and text messages again in the car. Thanks everyone for your help. Happy that I can once again legally view my emails and text messages in the car when I'm stopped in traffic
	Appreciate 0 Quote