01-07-2013, 11:59 AM | #111 |
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My seats look exactly like yours, drivers stretched passengers not.
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01-07-2013, 01:38 PM | #112 | |
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Took the car to a specialist firm who are Rolls Royce approved. They are very good friends of mine. Well, their reaction was quite novel regarding BMW QC. They could see exactly where the cost cutting had taken place and on other parts of the car. But both my problems can be fixed but at a not inconsiderable cost. Anyway, I don't see why I should foot the bill. Oh, the Sat Nav is also cr*p. Car is a great drive though. Small mercies.
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01-07-2013, 02:52 PM | #113 |
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So had the seat bases replaced today. The dealer also mentioned they had heated up the leather and treated it to stretch it better?!
Is this to get it to fit the new bases - or is it new leather as well
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01-07-2013, 03:10 PM | #114 | |
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Have you asked them if it's new leather? Does it look new? But knowing BMW, it's probably the same leather which they have re-fitted as there was nothing wrong with the leather.
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01-07-2013, 03:13 PM | #115 |
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It was dark, so will take a look in the morning. It certainly smelt like new car inside, but then mine still does as its only 3 months old (and the loan 330d, was a 12 plate)
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01-07-2013, 03:18 PM | #116 |
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They could possibly have damaged the leather during removal and had to replace it. Who can tell. It's a hell of a job doing what they had to do. Hope they have not damaged any other trim. Also, check for squeaks - but that's why they treated/re-treated the leather.
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01-07-2013, 03:46 PM | #117 | |
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God knows what they are talking about "Heating it" sound a load of bollocks to me. My seat bases were new ones from BMW. I saw them before being fitted leather and all.
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01-08-2013, 05:16 AM | #118 | ||
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They do feel very soft like they were treated with a leather cream
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01-08-2013, 01:02 PM | #119 |
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Got a letter from BMWCS Manager. He feels that the baggy seat and rear bumper colour mismatch are within BMW manufacturing tolerances. It was Berry, West London who put a spanner in the works. I've told him that his response is appaling, mean, miserable, incorrect and unfair. Might as well go for it!
I have asked him whether he would accept the report/recommendation of an Independent Engineer? I will email Norbert Reithofer. Why not? Nothing to lose now. We won't be buying any more BMWs. This is proof they are justifiably famous for their appalling customer relations.
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01-08-2013, 01:12 PM | #120 | |
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It sounded more like a small amount of "shut him up stuff". My last BMW in this instance also. I am not spending £50K on these cars to have the piss taken out of me. They seem none caring to me.
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01-08-2013, 02:42 PM | #121 | |
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01-09-2013, 03:13 AM | #123 | |
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My last BMW (X3 35D M sport) did not get home before the steering completely failed nearly killing all on board. Two cars prior to that my E90 M3's suspension failed on the first drive home also, both cars were back to dealer first day and for weeks How would you respond to that?. You can't say I dumped them easy, things are not improving.
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01-09-2013, 03:49 AM | #124 | |
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When you get your Audi, it will come with a bottle of oil in a lovely little fake leather pouch neatly velcro'd down in the boot, and you'll think 'Ah, what a nice little touch!' then 2000 miles later the reality of what that 'nice little touch' is there for, hits home. So this BMW by comparison is a gem if only a few glitches in the Sat Nav? Sounds to me like BMW have improved greatly from your testament. |
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01-09-2013, 04:01 AM | #125 |
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In the last 10 years I've probably had at least that many new cars and from expereince the 4 which have been BMW's have been the only cars which haven't needed to go back to the dealership in the first few months. None have been Audi's though.
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01-09-2013, 05:14 AM | #126 | |
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01-09-2013, 05:53 AM | #127 | ||
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01-09-2013, 06:11 AM | #128 |
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Missing brake light is unbelievable, that would have passed through several stages of checking before it got to you and should have been blindingly obvious.
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01-09-2013, 06:25 AM | #129 | |
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And well done for stretching the oil out to 5-6k mine had a bigger oil habit. But seriously when I enquired, they firstly said it would improve, engine still new. Then as it got progressively worse, they whipped out an Audi tolerance book that clearly stated that only when it got to 1 litre every 1500 miles would they consider it excessive. Thankfully it was a fully expensed company car, as it required the most expensive Mobil 1 at £20+ a bottle. Imagine my delight when Mercedes left a 1 litre Mobil 1 bottle on my seat after a service and that car never used a drop in between servicing. That is why I will buy another Mercedes in future.....Audi?....not so much |
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01-09-2013, 12:55 PM | #130 |
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Had a response from the fellow dealing with my case and, on cue, always at precisely at 5pm. Germany have referred the case back to the UK. So that's that. Now where is my Which? magazine log in?
My response to BMW: There Are None So Blind As Those Who Will Not See I should never have taken the car to Berry, Chiswick who are really in Brentford. They are famous for shoddy service. At leat through all this I have found a really good BMW Servicing Centre: HR Owen, West Acton, London. They have been highly recommended and are even closer to me.
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01-09-2013, 01:31 PM | #131 | |
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01-09-2013, 01:38 PM | #132 | |
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I'll be lunching and dining in them tomorrow on my Birthday. It's a very important one.
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