[skullydazed]

I'm getting ready to place an order for a car, and I'm wondering what everyone's experience is with service departments at mountain view and stevens creek. My girlfriend works across the street from stevens creek but I work just up the road from mountain view bmw, so they're both convenient.

Is one service department better than the other? How are they about loaners? I plan to buy the car from the place I'll get it serviced at so that shouldn't be an issue.

[bavarianboar]

would you rather not go with a dealer which offers you better price and hassle free deal?

You can get your car serviced anywhere, and if not a loaner, you can also get a rental car in the worst case. I would not base buying decision on service experience/ratings.

[kent11202]

Originally Posted by skullydazed

I'm getting ready to place an order for a car, and I'm wondering what everyone's experience is with service departments at mountain view and stevens creek. My girlfriend works across the street from stevens creek but I work just up the road from mountain view bmw, so they're both convenient.

Is one service department better than the other? How are they about loaners? I plan to buy the car from the place I'll get it serviced at so that shouldn't be an issue.

I've never done business with Stevens Creek but, FWIW, you can check out posts on Yelp.

http://www.yelp.com/biz/stevens-creek-bmw-santa-clara

[skullydazed]

Originally Posted by bavarianboar

You can get your car serviced anywhere, and if not a loaner, you can also get a rental car in the worst case. I would not base buying decision on service experience/ratings.

Sure, I can get it serviced anywhere but what's going to happen if I run into anything outside the ordinary? I'd like to think that having bought the car from the same place I get it serviced will give them incentive to treat me better. Or do the dealers just not care about that kinda loyalty?

[FC4]

Originally Posted by skullydazed

Sure, I can get it serviced anywhere but what's going to happen if I run into anything outside the ordinary? I'd like to think that having bought the car from the same place I get it serviced will give them incentive to treat me better. Or do the dealers just not care about that kinda loyalty?

I agree. I bought from where I'm going to have the car serviced (Peter Pan). I'll take the customer service benefit and peace of mind over saving a couple bucks a month. Maybe I could have saved $20 a month...so what.