12-10-2012, 03:34 AM | #23 | |
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12-10-2012, 05:41 AM | #24 |
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This is where I am now...
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12-10-2012, 05:46 AM | #25 |
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Push BMW customer services hard ( 0800 325 600 ) they will play ball, two ways IMO, new seat frames and compensation, or new Car, the choice would be yours depending on "How hard you push" and the threat of the internet will weigh heavy on them.
I just checked under mine and it's galvanised without signs of rust.
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12-10-2012, 07:09 AM | #26 |
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As someone who has just successfully negotiated the cancellation of a 4 year contract hire agreement and returned an 18 month old E91 with no financial penalties (plus I'm in courtesy cars until my F30 arrives) I'd like to point out that rather than pushing hard or threatening anyone, a rather more firm but fair and polite approach works wonders.
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12-10-2012, 08:00 AM | #27 | |
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A brand new Car straight from the factory RUSTY!!!!!!!!
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12-10-2012, 11:32 AM | #28 |
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Much as I'd love a brand new car if I found rust spots on my seat base(s), I suspect BMW would only offer to replace the affected seat(s), and maybe offer some other (cheap to them) sweetener, e.g free service or something?
Anyone know what they're actually obliged to do?
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12-10-2012, 11:58 AM | #29 |
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I started a thread on rust. But no one has used it. Most sad as I feel totally rejected.
http://www.f30post.com/forums/showthread.php?t=777777 - Rust Thread.
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12-10-2012, 12:36 PM | #30 | |
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12-10-2012, 03:25 PM | #31 | |
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I don't need to tell you this John. You seem to be a man of the world. All I'm saying is that to get the best out of people you don't need to raise your voice. |
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12-11-2012, 04:02 AM | #32 | |
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After all a 50K should be perfect and fit for purpose.
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12-12-2012, 03:36 PM | #33 | |
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Is it worth calling the customer services number mate, what will they do different to the dealer? I like the idea of something free for this rust.....
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12-13-2012, 05:23 AM | #34 |
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In one word Compensation. Push for it.
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12-13-2012, 11:09 AM | #35 |
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Just called my dealer and asked them to check the car with a tooth comb, inside, outside and every which way for rust. Told them I'll not have it if I found the smallest speck!
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12-13-2012, 11:12 AM | #36 |
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Bugger it, I'm taking mine even if it has some; they can fix it later
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12-13-2012, 11:17 AM | #37 | |
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Thus, you'll be well buggered for sure!
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12-13-2012, 11:19 AM | #38 | |
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My advice (from my own experience) Arrange a meeting with the dealer principal... this is the first step. No one below him will do. He will do everything he can to put it right, he can put you in a top of the range M5 if he wanted - remember no one is above him inside that dealership. If that doesn't get you what you want, ring BMW. If the dealer is part of a chain (e.g. Sytner), then contact the head office. Mat
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12-13-2012, 11:28 AM | #39 |
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He wont need to take out the seats any time, they will soon "Fall out"
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12-13-2012, 11:32 AM | #40 | |
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12-13-2012, 11:53 AM | #41 | |
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As soon as you contact BMW customer services I feel you have lost a little bit of your hand. The Dealer wants to keep it away from them (and can do very easily). For this reason I lodged a complaint with them but didn't identify the dealer or reg. I could then go back to it if needed. And I definitely agree about not going in too hard, you just alienate people... having said that it depends on the type of person you are. Some people are good at getting results that way. Mat
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12-13-2012, 12:03 PM | #42 |
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Personally I don't think the manner in which you conduct yourself will change the outcome much; BMW will have policies and thresholds in place for when they can and can't give e.g. a goodwill gesture and help out; and I don't think the attitude or manner of the customer would or should alter this - it should surely be dependant only on what has gone wrong, and what needs to be done to sort it out.
I personally only find myself getting angry etc. when I talk to the wrong person in a company, too low down the ladder to actually do anything about my concern. If you get onto the right person as quickly as possible - someone in "authority" who can actually put the issue right - you should find there's no need to be anything other than polite and courteous, while at the same time demonstrating that whatever issue it is, has made you unhappy... Good luck to those tackling this, hope I'm not the next one...
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12-13-2012, 12:28 PM | #43 | |
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12-13-2012, 04:18 PM | #44 | ||
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