Since when does "Free Maintenance" mean $400 30K service

Sherhart · 04-11-2015, 11:33 AM

Took my 2013 328i to the dealer to get brakes done (light came on), oil changed and a few dash rattles fixed. I was shocked when the service advisor said the car was due for a brake fluid flush and fuel injector service that was not covered and cost $400.

Was this a sham or is this the norm with "free maintenance"?

Jimbo

Mike_L · 04-11-2015, 11:45 AM

The brake fluid flush is free, I've had that covered before. The fuel injector service isn't, for whatever reason.

F30lolz · 04-14-2015, 04:35 PM

Quote:

Originally Posted by Sherhart

Took my 2013 328i to the dealer to get brakes done (light came on), oil changed and a few dash rattles fixed. I was shocked when the service advisor said the car was due for a brake fluid flush and fuel injector service that was not covered and cost $400.

Was this a sham or is this the norm with "free maintenance"?

Jimbo

Brake fluid is on their dime and when I had my X1 I was offered the fuel injector service for $225. I know dealers charge different prices for this but your dealer in Cali is robbing you. Heck, even $225 is insane.

crono06 · 04-17-2015, 11:32 AM

Brake fluids are definitely free. We even get that covered here in Canada, and we get hosed for everything

_bdiddyb_ · 04-17-2015, 01:26 PM

What exactly is a "fuel injector service"? Dumping a bottle of Lucas cleaner in the tank or actually taking out the injectors and cleaning them.

Blubaron79 · 04-17-2015, 08:12 PM

Quote:

Originally Posted by _bdiddyb_

What exactly is a "fuel injector service"? Dumping a bottle of Lucas cleaner in the tank or actually taking out the injectors and cleaning them.

That is a good question. Probably a total hose job.

dreamspeed · 04-20-2015, 10:20 PM

Quote:

Originally Posted by _bdiddyb_

What exactly is a "fuel injector service"? Dumping a bottle of Lucas cleaner in the tank or actually taking out the injectors and cleaning them.

Yup sham

Piggieback · 04-20-2015, 11:11 PM

The $400 is for the injector cleaning. The dealer service department is just straight out deceiving. I took my car in for regular service and was also offered some of these "non bmw recommended" services. They first wanted to charge me $525 for flushing the power distribution box for the x-drive...yes $525, the advisors reasoning was, well if you plan on keeping it longer, its well worth it. Then he tried selling the fuel injector cleaning, to me, to which he said, cars that get this regularly don't experience injector issues later in life, ( cough bs cough). Then once I felt he was basically insulting my intelligence, I threw a curve ball, saying well, I'l probably end up selling the car in a year and get an m3, to which his best comeback was, "well, if you sell the car and show people it has had regular maintenance, it will definitely increase your resale value, uh huh, you can't bullshit a bullshiter.

tturedraider · 04-21-2015, 01:05 AM

Quote:

Originally Posted by Sherhart

Took my 2013 328i to the dealer to get brakes done (light came on), oil changed and a few dash rattles fixed. I was shocked when the service advisor said the car was due for a brake fluid flush and fuel injector service that was not covered and cost $400.

Was this a sham or is this the norm with "free maintenance"?

Jimbo

Brake fluid flush is part of covered, factory recommended, SCHEDULED maintenance. The brake fluid flush is time based, every twenty four months. You should get two brake fluid flushes under the free maintenance plan. Fuel injector "service/cleaning" is not a factory recommended, scheduled service. It's an extra service the dealer tries to sell to make extra money.

smithf80 · 04-21-2015, 06:28 AM

Quote:

Originally Posted by tturedraider

Brake fluid flush is part of covered, factory recommended, SCHEDULED maintenance. The brake fluid flush is time based, every twenty four months. You should get two brake fluid flushes under the free maintenance plan. Fuel injector "service/cleaning" is not a factory recommended, scheduled service. It's an extra service the dealer tries to sell to make extra money.

and the trick with that is 90% of the time they just drop a bottle of techtron in your tank.

Blubaron79 · 04-21-2015, 08:10 AM

For another $300 just pay to get a walnut blast done.

greekcs · 05-12-2015, 11:07 AM

but it includes a 50 point inspection guys. sooo worth it. joke.

Steelers6891 · 05-12-2015, 12:23 PM

The stealership at it's finest

ska///235i · 05-29-2015, 11:33 PM

Bmw dealer try to sell me a $300 "laser" alignment....I spit my coffee on his desk laughing

Forgiven · 05-29-2015, 11:41 PM

Quote:

Originally Posted by ska///235i

Bmw dealer try to sell me a $300 "laser" alignment....I spit my coffee on his desk laughing

Haha that's actually pretty decent compare to what I got quote for..$420..I was like you must be smoking that xxxx

328_Diesel · 06-08-2015, 10:37 AM

All CBS maintenance should be free within the warranty period. Injector cleaning sounds like a scam. I don't see anything in BMW's schedule that calls for injector cleaning. If your car was running fine when you brought it in for service, I doubt that you needed injector cleaning. Go peek at the top tier thread. Top tier gasoline should be more than adequate to keep your injectors clean. I just took my car in for 20K service and that's exactly what I got. Oil change, wipers replaced, engine analyzer. It cost me nothing. The only thing I also wanted was to have the cabin air filter changed. I merely ordered a filter and did that myself.

chazmink · 06-08-2015, 11:44 AM

Dump a large can of Techron in the tank and call it a day. Repeat in about 3500 miles. I would also find a new dealer

04-11-2015, 11:33 AM	#1
Sherhart First Lieutenant 90 Rep 300 Posts Drives: 2016 M4 Vert & 2015 RR Sport Join Date: Feb 2007 Location: Seattle, WA iTrader: (0)	Since when does "Free Maintenance" mean $400 30K service Took my 2013 328i to the dealer to get brakes done (light came on), oil changed and a few dash rattles fixed. I was shocked when the service advisor said the car was due for a brake fluid flush and fuel injector service that was not covered and cost $400. Was this a sham or is this the norm with "free maintenance"? Jimbo
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04-11-2015, 11:45 AM	#2
Mike_L Banned 284 Rep 1,961 Posts Drives: 2015 335xi GT M-Sport MPPK Join Date: Jun 2013 Location: New York City iTrader: (2)	The brake fluid flush is free, I've had that covered before. The fuel injector service isn't, for whatever reason.
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04-17-2015, 11:32 AM	#4
crono06 Captain 127 Rep 764 Posts Drives: 2013 335i and 2018 X3 Join Date: Apr 2013 Location: Toronto ON iTrader: (0)	Brake fluids are definitely free. We even get that covered here in Canada, and we get hosed for everything
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04-17-2015, 01:26 PM	#5
_bdiddyb_ Lieutenant 215 Rep 558 Posts Drives: 2013 335i Join Date: Aug 2013 Location: California iTrader: (1)	What exactly is a "fuel injector service"? Dumping a bottle of Lucas cleaner in the tank or actually taking out the injectors and cleaning them.
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04-20-2015, 11:11 PM	#8
Piggieback Private First Class 41 Rep 141 Posts Drives: 2014 Cayman S, 2015 A3 Join Date: Feb 2015 Location: chicago iTrader: (0)	The $400 is for the injector cleaning. The dealer service department is just straight out deceiving. I took my car in for regular service and was also offered some of these "non bmw recommended" services. They first wanted to charge me $525 for flushing the power distribution box for the x-drive...yes $525, the advisors reasoning was, well if you plan on keeping it longer, its well worth it. Then he tried selling the fuel injector cleaning, to me, to which he said, cars that get this regularly don't experience injector issues later in life, ( cough bs cough). Then once I felt he was basically insulting my intelligence, I threw a curve ball, saying well, I'l probably end up selling the car in a year and get an m3, to which his best comeback was, "well, if you sell the car and show people it has had regular maintenance, it will definitely increase your resale value, uh huh, you can't bullshit a bullshiter.
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04-21-2015, 08:10 AM	#11
Blubaron79 Brigadier General 1432 Rep 4,723 Posts Drives: 2021 M340i xDrive Join Date: May 2009 Location: PA iTrader: (0)	For another $300 just pay to get a walnut blast done. __________________ Current: 2021 M340i xDrive Previous: '18 340i xDrive; '15 335 xDrive; '14 435i xDrive; '09 335 E92 xDrive
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05-12-2015, 11:07 AM	#12
greekcs Major 773 Rep 1,113 Posts Drives: 2020 M340i xDrive Join Date: Jan 2010 Location: Long Island, NY iTrader: (0)	but it includes a 50 point inspection guys. sooo worth it. joke. __________________ 2003 11/02 Steel Gray Metallic on Red M3 - SMGII - VF570 - SUPERSPRINT - KW - BBS - CSL ROOF SOLD 2015 09/14 Alpine White on Red 435i xDrive MPPK - Expensive black vinyl with special lettering. SOLD 2020 12/19 Mineral Gray Metallic on Black Vinyl interior M340i xDrive
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05-12-2015, 12:23 PM	#13
Steelers6891 First Lieutenant 54 Rep 348 Posts Drives: '20 330i MSport Join Date: Oct 2014 Location: New Jersey iTrader: (0) Garage List 2014 335ix [0.00]	The stealership at it's finest __________________ 2020 330i M Sport 2017 X4 M40i Retired 2014 F30 335i M Sport Retired
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05-29-2015, 11:33 PM	#14
ska///235i ***** noob 1368 Rep 10,479 Posts Drives: 325xi>M235i>428GCx Mspor Join Date: Sep 2005 Location: Boston iTrader: (34) Garage List 2006 325xi [0.00]	Bmw dealer try to sell me a $300 "laser" alignment....I spit my coffee on his desk laughing __________________ 2006 325xi (Sold) 2014 M235I (Current) 2015 428xi Gran Coupe (STB)
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06-08-2015, 10:37 AM	#16
328_Diesel New Member 0 Rep 17 Posts Drives: 2014 328D Join Date: Jun 2015 Location: Oregon iTrader: (0)	All CBS maintenance should be free within the warranty period. Injector cleaning sounds like a scam. I don't see anything in BMW's schedule that calls for injector cleaning. If your car was running fine when you brought it in for service, I doubt that you needed injector cleaning. Go peek at the top tier thread. Top tier gasoline should be more than adequate to keep your injectors clean. I just took my car in for 20K service and that's exactly what I got. Oil change, wipers replaced, engine analyzer. It cost me nothing. The only thing I also wanted was to have the cabin air filter changed. I merely ordered a filter and did that myself.
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06-08-2015, 11:44 AM	#17
chazmink First Lieutenant 93 Rep 390 Posts Drives: 2013 328i M Sport Join Date: Jul 2014 Location: Medford & LBI, NJ iTrader: (0)	Dump a large can of Techron in the tank and call it a day. Repeat in about 3500 miles. I would also find a new dealer __________________ Best, Charlie 2013 328i MSport Estoril Blue, 6spd MT, Premium, Tech & Drivers Assist +, Bavsound Stage One/Ghost, Bimmertech Amp
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