Warranty claims

-AndyH- · 04-07-2014, 09:54 AM

I've had an issue with some paint work that the BMW Regional Manager for Warranty Claims has said is caused by a stone chip (which makes little sense as the stone chip has paint and lacquer all around it), so it's been refused.

The area of the lacquer peel is quite large (around 1 sq inch).

Has anyone else had any similar issues with paintwork warranty claims?

I am not sure why, but I do feel like I have to fight really hard with them over pretty much everything.

MWA · 04-07-2014, 01:29 PM

Upload a picture and let us see what you're talking about

M4dski11z · 04-07-2014, 04:59 PM

-AndyH- · 04-08-2014, 02:44 AM

Here you go.

It's down to the plastic where I've polished it to show the dealer the lacquer has completely failed in the area.

Steve_M_Sport · 04-08-2014, 03:31 AM

Looks more to it than just a stone chip to me .

Torquein · 04-08-2014, 03:44 AM

Quote:

Originally Posted by Steve_M_Sport

Looks more to it than just a stone chip to me .

+1 that's terrible! The warranty manager should be ashamed of himself.

-AndyH- · 04-08-2014, 04:41 AM

According to the woman at the dealer, BMW will automatically refuse any kind paintwork warranty claim if there is any outside influence (i.e. a stone chip) in close proximity.

My point with all of this is that it's not normal for lacquer to just peel away like that with any kind of stone chip (unless you're constantly blasting your car close up with a pressure washer!). If it was 'normal' your car would look like a wreck in only a matter on months.

They even tried to reject a claim for some paint peel inside both wheel arches - claiming "it could have been caused by stones".

04-07-2014, 09:54 AM	#1
-AndyH- Lieutenant 25 Rep 597 Posts Drives: F31 330d X-Drive M-Sport Join Date: Nov 2012 Location: Prague iTrader: (0)	Warranty claims I've had an issue with some paint work that the BMW Regional Manager for Warranty Claims has said is caused by a stone chip (which makes little sense as the stone chip has paint and lacquer all around it), so it's been refused. The area of the lacquer peel is quite large (around 1 sq inch). Has anyone else had any similar issues with paintwork warranty claims? I am not sure why, but I do feel like I have to fight really hard with them over pretty much everything.
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04-07-2014, 01:29 PM	#2
MWA Major 154 Rep 1,224 Posts Drives: AY M4 Join Date: Dec 2012 Location: London iTrader: (0)	Upload a picture and let us see what you're talking about
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04-07-2014, 04:59 PM	#3
M4dski11z Captain 35 Rep 673 Posts Drives: M440i Join Date: Nov 2013 Location: UK iTrader: (0)
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04-08-2014, 02:44 AM	#4
-AndyH- Lieutenant 25 Rep 597 Posts Drives: F31 330d X-Drive M-Sport Join Date: Nov 2012 Location: Prague iTrader: (0)	Here you go. It's down to the plastic where I've polished it to show the dealer the lacquer has completely failed in the area. Attached Images
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04-08-2014, 03:31 AM	#5
Steve_M_Sport Lieutenant Colonel 614 Rep 1,799 Posts Drives: U06 230e Active Tourer Join Date: Feb 2013 Location: Leicestershire iTrader: (0)	Looks more to it than just a stone chip to me . __________________ U06 230e Active Tourer \| Previous : 2019 F31 340i : 2017 F31 335D M-Sport
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04-08-2014, 04:41 AM	#7
-AndyH- Lieutenant 25 Rep 597 Posts Drives: F31 330d X-Drive M-Sport Join Date: Nov 2012 Location: Prague iTrader: (0)	According to the woman at the dealer, BMW will automatically refuse any kind paintwork warranty claim if there is any outside influence (i.e. a stone chip) in close proximity. My point with all of this is that it's not normal for lacquer to just peel away like that with any kind of stone chip (unless you're constantly blasting your car close up with a pressure washer!). If it was 'normal' your car would look like a wreck in only a matter on months. They even tried to reject a claim for some paint peel inside both wheel arches - claiming "it could have been caused by stones".
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