Thinkware F770 Install

ChaserPlus · 07-15-2016, 08:16 AM

I had a thinkware F770 installed on the July 1st. I asked the guy installing if he could route the cables thru the bottom of the door sills and move the camera away from the DAB antenna. He confirmed this when he finished. Next day driving to work ..no DAB.
Called Chameleon and James was very helpful and said they would sort it out. He confirmed that the tech had routed the wires thru the door sill and not the roof and sent some extra ferrite clamps for the next guy.
Today the guy turned up and started removing the cable that had been routed along the head liner and not the floor as asked. Also the cable (5ft) had been bunched up around the antenna. I’m thinking great this will be sorted out and left him to it. !5 mins later he comes to me and says he wants to point out that as its a newish car was i aware i had some damage of the passenger door sill. Suddenly over night i have several large scratches! He’s denied it straight away. I told him where to go and called chameleon.
I now have a senior tech guy coming over on Monday morning to install and investigate the scratches.
I cleaned and polished the car less that 24 hrs ago and not a mark on the car. I’ve never had a passenger and no one has ridden in the back. The only time the passenger door is opened is to clean it. I’ve spent £350 for the DAB to be knocked out and have a guy scratch the car! And NO CAMERA!!! I’m also waiting around for 3 mornings when i could be earning. I’m not impressed at all. Right now I’m thinking....take your camera...full refund and pay for damages.

siross · 07-15-2016, 08:29 AM

That is terrible customer service, I'd definitely be demanding they sort the scratches and compensate your inconvenience.

How can a professional make such a mess of a car?

markoroogo · 07-15-2016, 08:48 AM

I'm furious on your behalf!!! Total lack of respect!

creepy coupe · 07-15-2016, 08:55 AM

How did he manage to get scratches back there? I've popped those kick plates off and you don't have to go out that far with the right plastic trim tool.

ChaserPlus · 07-15-2016, 09:11 AM

Quote:

Originally Posted by creepy coupe

How did he manage to get scratches back there? I've popped those kick plates off and you don't have to go out that far with the right plastic trim tool.

He did this removing the cable from the head liner. Never got to the reinstall. Just have the cable loose right now.

creepy coupe · 07-15-2016, 09:18 AM

Quote:

Originally Posted by ChaserPlus

He did this removing the cable from the head liner. Never got to the reinstall. Just have the cable loose right now.

Ape.

DazC · 07-15-2016, 10:42 AM

Bloody shocking. Go nuclear on them.

ChaserPlus · 07-15-2016, 11:13 AM

I'm laughing now...i've just paid some one £350 to mess my DAB, wires hanging out, a camera thats not working and scratch the paint. What an idiot..lol

on the plus side...cant see it when the doors closed...oh yea..feel a lot better!

I don't write a lot on this forum but just venting had made the pain ease a little, thanks guys. My first scratch....scratches

Chris330 · 07-15-2016, 11:52 AM

Absolutely gutted for you. Who was the guy that you sent away?

Chameleon seem to be pretty straight, so I would expect them to help you.

I'm still having DAB issues with my F770 but will try and fix that this weekend by adding the anti interference grips. Hopefully that will make a difference.

If you need the details of the guy who fitted mine, drop me a PM.

ChaserPlus · 07-15-2016, 01:29 PM

Quote:

Originally Posted by Chris330

Absolutely gutted for you. Who was the guy that you sent away?

Chameleon seem to be pretty straight, so I would expect them to help you.

I'm still having DAB issues with my F770 but will try and fix that this weekend by adding the anti interference grips. Hopefully that will make a difference.

If you need the details of the guy who fitted mine, drop me a PM.

First guy was a sub contractor. AM install, turns up at 2PM. told me he would route thru door sill and not head liner. Found out today that was just BS. Then to bunch the wire around the antenna didn't help.

Second guy was Brian. He was a chameleon installer. As he said...I'm not a contractor, i work for Chameleon.

James at after sales has been very good. Its the guys they send out.

Why would you work on the car for 15 mins and then knock on my front door and say did you know your car has scratches on the passenger door sill.
If you care for your car you know every single mark. Its only 9 months old and there are plenty of marks but no small scratches let alone BIG.

davybull · 07-15-2016, 01:39 PM

Just goes to show how incompetent people can be. I am an engineer but I'd never pulled any bits off a 3 series before I installed my Blackvue front and rear cameras.

To be honest if they can't do this quickly and without damaging anything on your car they really must be totally incompetent. It is not a difficult job. Took me about 3 hours start to finish including running the cable front to back under the door sills, hardwiring to the battery and fusebox and setting up the camera software and wi-fi link.

Feel for you Chaser.

Dave.

MarkG_M5Comp · 07-15-2016, 01:43 PM

Looks like he sat there with jeans or tools in his back pocket while untucking the cables at the top.

Not impressive at all.

Kal101 · 07-15-2016, 02:26 PM

Bloody idiots.

Feel for you there

Totally unacceptable that the first guy lied to you like that and did such a poor job and the second guy damaged your car.

Let us know how it goes

Think the real issue is that the contractors which is what most of them are I presume are paid a relatively small amount compared to what you pay for the install. Therefore for them it's a case of bang them on and move onto the next one.

Am proud to say the guy who did mine when he had to come back and sort out the Mrs 1 series described me as " the fussiest customer he'd ever done an install for "- made him several brew and watched and insisted job was done the way I wanted it to be done.

Bloody lack of professional pride and integrity

Fishman · 07-17-2016, 12:00 PM

feel for you. pls send photo of the decals down side of car?

ChaserPlus · 07-18-2016, 06:31 AM

Quote:

Originally Posted by Fishman

feel for you. pls send photo of the decals down side of car?

decals

Fishman · 07-19-2016, 12:39 AM

works well!

ChaserPlus · 08-25-2016, 11:11 AM

Chameleon have called regarding repair and compensation.

They will pay for scratch and nothing else. The guy said its not our policy to reimburse for things i have not had to pay for.
I drove to BMW on 2 occasions to drop off an pick up car. BMW had my car for 3 days. I've had to meet with there guys 2 extra mornings due to there mess ups. Hand around an afternoon as the installer decided it was best to install in the afternoon and not morning as it fitted in better with him going down the pub.

I cant stress enough......DO NOT DEAL WITH THIS COMPANY. INSTALLERS AND CHAMELEON DO NOT CARE ABOUT YOU OR YOUR CAR.

07-15-2016, 08:16 AM	#1
ChaserPlus Private 9 Rep 71 Posts Drives: 435d M Sport Saphire Black Join Date: Dec 2009 Location: Daventry iTrader: (1)	Thinkware F770 Install I had a thinkware F770 installed on the July 1st. I asked the guy installing if he could route the cables thru the bottom of the door sills and move the camera away from the DAB antenna. He confirmed this when he finished. Next day driving to work ..no DAB. Called Chameleon and James was very helpful and said they would sort it out. He confirmed that the tech had routed the wires thru the door sill and not the roof and sent some extra ferrite clamps for the next guy. Today the guy turned up and started removing the cable that had been routed along the head liner and not the floor as asked. Also the cable (5ft) had been bunched up around the antenna. I’m thinking great this will be sorted out and left him to it. !5 mins later he comes to me and says he wants to point out that as its a newish car was i aware i had some damage of the passenger door sill. Suddenly over night i have several large scratches! He’s denied it straight away. I told him where to go and called chameleon. I now have a senior tech guy coming over on Monday morning to install and investigate the scratches. I cleaned and polished the car less that 24 hrs ago and not a mark on the car. I’ve never had a passenger and no one has ridden in the back. The only time the passenger door is opened is to clean it. I’ve spent £350 for the DAB to be knocked out and have a guy scratch the car! And NO CAMERA!!! I’m also waiting around for 3 mornings when i could be earning. I’m not impressed at all. Right now I’m thinking....take your camera...full refund and pay for damages. Attached Images
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07-15-2016, 08:29 AM	#2
siross Captain 155 Rep 809 Posts Drives: F31 330d Join Date: Jul 2013 Location: Lancashire iTrader: (0)	That is terrible customer service, I'd definitely be demanding they sort the scratches and compensate your inconvenience. How can a professional make such a mess of a car?
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07-15-2016, 08:48 AM	#3
markoroogo Private 8 Rep 59 Posts Drives: BMW 335d in BSM Join Date: Dec 2012 Location: Leeds iTrader: (0)	I'm furious on your behalf!!! Total lack of respect!
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07-15-2016, 08:55 AM	#4
creepy coupe Lieutenant General 1867 Rep 13,043 Posts Drives: BMW M340I G20 Join Date: Aug 2007 Location: UK iTrader: (2) Garage List 2015 BMW 435d [0.00] 2009 335i [0.00]	How did he manage to get scratches back there? I've popped those kick plates off and you don't have to go out that far with the right plastic trim tool. __________________ -------------------------------------------------------------- Current car.M240i. Previous.MINI JCW. E92 325i. 435d M235i.M135i. 635d Coupe, E92 M3 manual, E92 M3 DCT Competition Pack. E92 335i, Porsche Cayman S Gen2, 135i Coupe. E92 320d, MK5 R32. MK5 Golf GTi,MK5 Golf GT-TDI,E46 318Ci.
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07-15-2016, 10:42 AM	#7
DazC Colonel 905 Rep 2,651 Posts Drives: M4 Comp Pack Join Date: Nov 2013 Location: Scotland iTrader: (0) Garage List 2016 M4 Comp Pack [0.00]	Bloody shocking. Go nuclear on them. __________________ I8 LCI (current) Mii electric (current) GR Yaris (on order) Lotus Emira (on order)
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07-15-2016, 11:13 AM	#8
ChaserPlus Private 9 Rep 71 Posts Drives: 435d M Sport Saphire Black Join Date: Dec 2009 Location: Daventry iTrader: (1)	I'm laughing now...i've just paid some one £350 to mess my DAB, wires hanging out, a camera thats not working and scratch the paint. What an idiot..lol on the plus side...cant see it when the doors closed...oh yea..feel a lot better! I don't write a lot on this forum but just venting had made the pain ease a little, thanks guys. My first scratch....scratches
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07-15-2016, 11:52 AM	#9
Chris330 First Lieutenant 211 Rep 389 Posts Drives: 340i F31 Join Date: Apr 2013 Location: London iTrader: (0)	Absolutely gutted for you. Who was the guy that you sent away? Chameleon seem to be pretty straight, so I would expect them to help you. I'm still having DAB issues with my F770 but will try and fix that this weekend by adding the anti interference grips. Hopefully that will make a difference. If you need the details of the guy who fitted mine, drop me a PM. __________________ X5 40d M F15 - July 2018 - Space Grey Mini JCW F56 - June 2018 - Rebel Green Previous: 340i M F31 2016-18, 2015-16 435i M F32, 2013-15 330d M F30, 2011-13 Mercedes C250, 2008-11 320i E92
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07-15-2016, 01:39 PM	#11
davybull First Lieutenant 167 Rep 375 Posts Drives: 335d xDrive touring mSport Join Date: Apr 2015 Location: Wigan UK iTrader: (0)	Just goes to show how incompetent people can be. I am an engineer but I'd never pulled any bits off a 3 series before I installed my Blackvue front and rear cameras. To be honest if they can't do this quickly and without damaging anything on your car they really must be totally incompetent. It is not a difficult job. Took me about 3 hours start to finish including running the cable front to back under the door sills, hardwiring to the battery and fusebox and setting up the camera software and wi-fi link. Feel for you Chaser. Dave. __________________ F31 335d xDrive MSport touring. Sapphire black with Coral leather. Ordered 27\03\2015, Build Finished 17/4/2015. Collected 20/05/2015.
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07-15-2016, 01:43 PM	#12
MarkG_M5Comp Supreme Being 1804 Rep 5,425 Posts Drives: M5 Comp Join Date: Jul 2013 Location: Hampshire, UK iTrader: (0)	Looks like he sat there with jeans or tools in his back pocket while untucking the cables at the top. Not impressive at all. __________________ Current: F90 M5 Competition Gone: F80 M3 Competition Pack / M135i / F15 X5 M50d / Saab 9-5 Aero HOT / F30 335d xDrive M Sport / E92 LCI 320d M Sport / E46 320d M Sport Touring / E46 318i Touring
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07-15-2016, 02:26 PM	#13
Kal101 Major General 3105 Rep 7,032 Posts Drives: 335xd Msport + Join Date: Jan 2014 Location: West mids!!!! iTrader: (0) Garage List 2015 Bmw msport + 3 ... [0.00]	Bloody idiots. Feel for you there Totally unacceptable that the first guy lied to you like that and did such a poor job and the second guy damaged your car. Let us know how it goes Think the real issue is that the contractors which is what most of them are I presume are paid a relatively small amount compared to what you pay for the install. Therefore for them it's a case of bang them on and move onto the next one. Am proud to say the guy who did mine when he had to come back and sort out the Mrs 1 series described me as " the fussiest customer he'd ever done an install for "- made him several brew and watched and insisted job was done the way I wanted it to be done. Bloody lack of professional pride and integrity __________________
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07-17-2016, 12:00 PM	#14
Fishman Private = 20 Rep 79 Posts Drives: F31 330 D M Sport PPK Join Date: May 2015 Location: Wiltshire iTrader: (0)	feel for you. pls send photo of the decals down side of car? __________________ 330 D M Sport \| PPK \| ACS springs \| Gtechniq'd
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07-19-2016, 12:39 AM	#16
Fishman Private = 20 Rep 79 Posts Drives: F31 330 D M Sport PPK Join Date: May 2015 Location: Wiltshire iTrader: (0)	works well! __________________ 330 D M Sport \| PPK \| ACS springs \| Gtechniq'd
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08-25-2016, 11:11 AM	#17
ChaserPlus Private 9 Rep 71 Posts Drives: 435d M Sport Saphire Black Join Date: Dec 2009 Location: Daventry iTrader: (1)	Chameleon have called regarding repair and compensation. They will pay for scratch and nothing else. The guy said its not our policy to reimburse for things i have not had to pay for. I drove to BMW on 2 occasions to drop off an pick up car. BMW had my car for 3 days. I've had to meet with there guys 2 extra mornings due to there mess ups. Hand around an afternoon as the installer decided it was best to install in the afternoon and not morning as it fitted in better with him going down the pub. I cant stress enough......DO NOT DEAL WITH THIS COMPANY. INSTALLERS AND CHAMELEON DO NOT CARE ABOUT YOU OR YOUR CAR.
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