08-02-2012, 10:27 PM | #1 |
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Rust in Seat Base ?
I've just taken deliver of a new 320d - my first BMW and first new car.
I found an interesting issue - there was rust in the hinges of the sports seats. Spoke to the dealer, they too were surprised, and are having the seat bases replaced. |
08-03-2012, 02:12 AM | #3 |
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Not a good thing to see, but there must be some piece of mind knowing there was no dicking around and you're getting your seat base replaced.
Welcome to the club, even though it's not ideal I'm sure you'll enjoy driving the car in the years ahead. |
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08-03-2012, 04:52 AM | #4 |
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Just checked my car and I've got some rust in the hinges as well, but it's not as bad as yours. However, I found a fair bit under the seat.
Will be talking to the dealership tomorrow, but won't be able to take the car in until Monday ..... |
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08-04-2012, 08:42 AM | #6 |
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I'm not complaining at all.
I noticed an issue, let the dealer now, they said they hadn't seen it before and have agreed without any quibble to resolve it. Quite exemplary service from my perspective, and a response that will enhance their reputation and brand. |
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08-04-2012, 06:50 PM | #7 | |
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08-07-2012, 05:11 AM | #8 |
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Yeah, both of those look bad. Interested to know what the outcome is, so keep us posted.
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08-07-2012, 09:13 PM | #9 |
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Checked my car this morning, a little rust on one hinge, the other is coated in black paint, no rust. But more rust found under the seat.
Looks like this is gonna be a common problem for SA build f30s? |
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08-08-2012, 05:42 AM | #10 |
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Just had a good look at all the hinges on my sports seats. No rust anywhere
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08-08-2012, 07:27 PM | #11 |
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Finally have some good news to report. After a few phone calls and emails, BMW Australia have agreed to replace the seats with new ones.
Yeh, not happy to see rust in a 3 week old car, but am pleased with the end result. This is the level of service and support you expect from a premium car company. |
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08-08-2012, 09:43 PM | #12 | |
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08-09-2012, 02:05 AM | #13 |
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So I must have misunderstood what BMW Australia had told me this morning. They are now going to clean my seats rather than replace them.
They deem it is not going to spread or get any worse. I just don't like the idea of the seats being taken apart. Hope everyone else affected has better luck in getting new seats ...... |
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08-09-2012, 06:29 AM | #14 | |
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08-09-2012, 07:21 AM | #15 |
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08-13-2012, 02:00 AM | #16 | |
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I picked up my vehicle today after dropping it off to get the seat bases replaced (they had to be brought in from somewhere). Oh no Sir, we didnt replace the seat bases, we cleaned and treated them. Sir asks why, they said they checked (I assume with BMW Australia) and that cleaning and treating will sort it out. On enquiry they confirmed it was a lifetime warranty if the issue arises in the future. So not so happy any longer about change in proposed treatment. I wonder if it's a bigger problem that just one or two vehicles ? |
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08-13-2012, 03:17 AM | #17 |
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While I have to agree that it's not ideal, for what it's worth BMW is pretty good with this sort of thing and knowing that if it ever became a problem you could get it sorted. I'd probably ask for the lifetime warranty in writing still for extra peace of mind.
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08-13-2012, 09:02 AM | #19 | |
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They're contacting the factory on what to do. |
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09-18-2012, 06:26 PM | #21 | |
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http://club.autohome.com.cn/bbs/thre...6966649-1.html http://www.mobile01.com/topicdetail....&t=2947399&p=3 |
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