[LMK5]

For some reason, when I use voice input for online search of points of interest in the NAV, I receive a "no connection" message from iDrive. I know the 3G connection works because I can use the features in "BMW Online" in iDrive. The point-of-interest online search appears to be the only feature not working.

Anyone know a solution or should I restart NAV/iDrive? If so, how is that done and will I lose any settings?

[KevinLevin]

I have this exact problem. No idea how to fix it. It's been this way for 3 weeks now

[BMWrules7]

Originally Posted by LMK5

For some reason, when I use voice input for online search of points of interest in the NAV, I receive a "no connection" message from iDrive. I know the 3G connection works because I can use the features in "BMW Online" in iDrive. The point-of-interest online search appears to be the only feature not working.

Anyone know a solution or should I restart NAV/iDrive? If so, how is that done and will I lose any settings?

Hi, my 2015 F02 has this same problem. If you all hear anything please post! I will do the same.

[BMWrules7]

Originally Posted by KevinLevin

I have this exact problem. No idea how to fix it. It's been this way for 3 weeks now

Good News! I got it fixed.

Here is how:

1. You need to call BMW genius.
2. They will take your Vin
3. BMW is aware of this issue.
4. They offered to update me every three days.
5. After two hours, they reset something or added my vin to the server and ALL IS WELL NOW.
6. They encouraged anyone experiencing this problem to call BMW genius and give them your VIN.

[LMK5]

Originally Posted by BMWrules7

Good News! I got it fixed.

Here is how:

1. You need to call BMW genius.
2. They will take your Vin
3. BMW is aware of this issue.
4. They offered to update me every three days.
5. After two hours, they reset something or added my vin to the server and ALL IS WELL NOW.
6. They encouraged anyone experiencing this problem to call BMW genius and give them your VIN.

Great suggestion. I'll do that.

[ktula]

Originally Posted by BMWrules7

Good News! I got it fixed.

Here is how:

1. You need to call BMW genius.
2. They will take your Vin
3. BMW is aware of this issue.
4. They offered to update me every three days.
5. After two hours, they reset something or added my vin to the server and ALL IS WELL NOW.
6. They encouraged anyone experiencing this problem to call BMW genius and give them your VIN.

Do you mind providing the contact information for the BMW Genius you worked with? The BMW genius in my local BMW dealership has no clue what i was talking about and he told me he contacted about 15 others.

[LMK5]

Originally Posted by ktula

Do you mind providing the contact information for the BMW Genius you worked with? The BMW genius in my local BMW dealership has no clue what i was talking about and he told me he contacted about 15 others.

I guess he ain't no genius. Call 844-4GENIUS.

[BMWrules7]

Originally Posted by ktula

Do you mind providing the contact information for the BMW Genius you worked with? The BMW genius in my local BMW dealership has no clue what i was talking about and he told me he contacted about 15 others.

Hello,

BMW now has a Corporate Genius Center!!!

Finally!

Here is the number:

844 443 6487


You can talk to any rep. Please tell then you were directed to call by another BMW friend as regards to the "No Connection" message with voice points of interest!

[ktula]

Originally Posted by BMWrules7

Hello,

BMW now has a Corporate Genius Center!!!

Finally!

Here is the number:

844 443 6487


You can talk to any rep. Please tell then you were directed to call by another BMW friend as regards to the "No Connection" message with voice points of interest!

Thanks. I realized the existence of BMW's corporation geniuses after looking in another thread regarding the same issue.

[ktula]

Voice-activated points of interest is working for me now but the first time i use it after starting the ignition, it will pop up a screen, shown below, that you have to acknowledge in order to proceed. It didn't use to do that before.