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BMW 3-Series and 4-Series Forum (F30 / F32) | F30POST > 2012-2019 BMW 3 and 4-Series Forums > Regional Forums > CANADA > Connected Drive Renewal
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      01-15-2019, 02:44 PM   #199
canadian33
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Quote:
Originally Posted by moltenfire View Post
I just renewed my ConnectedDrive Services Professional subscription via the online portal, and for some reason Remote Services is not enabled. I understand ConnectedDrive Services Professional includes Remote Services (aka the phone app) so perhaps there's a coding error somewhere?

I called BMW Assist at 1 800 493 4070 but it's a US call centre and while they can at least view Canadian vehicle profiles, they cannot change anything on their end.

I've PM'ed canadian33 and also emailed BMW Canada, hopefully someone can get this resolved for me.
Ticket has been submitted and this should be fixed shortly.
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      10-20-2019, 11:57 AM   #200
Dreamerbimmer
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Originally Posted by canadian33 View Post
Ticket has been submitted and this should be fixed shortly.
canadian33 , I hope you’re still on this forum. The connecteddrive subscription on my 2016 328xi ended last month. I purchased the connecteddrive service and RTTI three weeks ago (paid $200). The “send destination to car” still doesn’t work. RTTI works fine.

I’ve already updated the navi unit and have done a reset but it still doesn’t work. My dealership couldn’t help, and sent an email to the connected drive email team. Email was sent two weeks ago, but haven’t heard back even after I followed up. I hope you can help.

Thanks in advance.

Last edited by Dreamerbimmer; 10-20-2019 at 12:54 PM..
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      03-11-2020, 09:05 AM   #201
john32443
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canadian33 Quick question, is the connected drive services (RTT and App support like Spotify) only three years? I find that weird as the cars are usually a 4 year lease and so is the warranty. My car's RTT and Spotify app (I don't have CarPlay) is only three years.
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