[webdither]

Originally Posted by F30335ixmsport

So far I only spoke to dealer. He is trying to find another car, obvious nothing with a 2-3 month wait like a 335ixdrive msport EBII. I am going to call bmw NA today to see if they can offer me anything under the circumstances. What do you all think I should expect from them or my dealer? I don't have a car right now, my 2009 535ix lease ended in September.

Under the circumstances I would expect they will offer a car for your to drive until a new one can be delivered. Obviously they are under no obligation to do so but they seem to do the right thing.

[shivaswrath]

that's pretty stand up if they give you a loaner for that long...

[BavarianFanatic]

This doesn't sound promising...

http://f10.m5post.com/forums/showthread.php?t=764123

[Rick4345]

Everybody remember. BMW did not ask for Hurricane Sandy for sure. It's a great company, but there are things even they can't control. Be patient and be glad we have a company that usually goes above and beyond if they can. Most of all, be glad we made it through this mess. There are at least 43 who didn't......

[BavarianFanatic]

Originally Posted by Rick4345

Everybody remember. BMW did not ask for Hurricane Sandy for sure. It's a great company, but there are things even they can't control. Be patient and be glad we have a company that usually goes above and beyond if they can. Most of all, be glad we made it through this mess. There are at least 43 who didn't......

Absolutely true. You HAVE to keep things in perspective. Would I be upset if my car was destroyed? Absolutely. Is it THAT important given the circumstances? No way.

I guarantee BMW will take care of everyone. They always do. I don't think anyone (myself included) anticipated that the storm surge would be so significant. I have a very uneasy feeling that the death toll is going to sky rocket as authorities continue their search. I think it topped 80 souls today.

[claykin]

Originally Posted by BavarianFanatic

Absolutely true. You HAVE to keep things in perspective. Would I be upset if my car was destroyed? Absolutely. Is it THAT important given the circumstances? No way.

I guarantee BMW will take care of everyone. They always do. I don't think anyone (myself included) anticipated that the storm surge would be so significant. I have a very uneasy feeling that the death toll is going to sky rocket as authorities continue their search. I think it topped 80 souls today.

Death toll in US is around 80 and will likely be more (very unfortunately).

BMW will do what's right and within reason. There are likely hundreds of customers affected with custom ordered cars that may be a total loss. BMW needs to work with dealers to see what they can reasonably do to accommodate customers. At the end of the day this was an act of g-d and not something BMW could control. Anything they do to accommodate inconvenienced customers, while they await a re-order, is a huge plus for them.

Any customer in a BMWFS lease has/had the option to extend their lease month to month until their new car arrived. BMWFS is very flexible when a customer has a new car on order. My wife's last car was ordered less than a month before her lease ended. We extended month to month waiting on car then it arrived with body damage. Dealer tried to fix at their body shop and made it worse. We refused delivery and they ordered a new car. BMWFS was very flexible with us. That lease went month to month for over 5 additional months while we waited.

[Cyberdemon]

Cars are replaceable. If at any point you get upset that you are going to have to wait a few more months to get your car just think of the people that lost their lives, and the hundreds of thousands of people who have had their homes washed away, all of their personal belongings destroyed. Most of those people have gone almost a week so far without power, safe drinking water, even working toilets.

The rest of the area can't even drive their cars because gas is still being rationed, people are waiting 3 hours just to get enough to fill up a gas can to run a generator, assuming they have any cash left.

When you look at it that way, a few weeks without a luxury sedan is pretty insignificant.

[Rick955]

Originally Posted by F30335ixmsport

RIP to my 2013 335i xdrive msport. EBII.
Just got word today my car was destroyed while @ the VPC in NJ. It was on the WW porgy. Arrived to nj/Ny port on 10/25.
.....but I am happy and very thankful to be able to say all my family and loved ones are safe. That's what is really important.

WOW! So sorry. Mine was also on Porgy (same as yours, 335i, xdrive, msport, EBII) .. but for whatever very lucky reason, it got to Connecticut two days later and I picked it up after Sandy left, on Wednesday.

Glad you and family are all safe. Good luck.

[jaikumar]

Interesting...mine arrived at Porgy as well. Dealer has so far no clue as to whats going on. Apparently they are awaiting new from VPC as well.

[KQ335XF30]

Interesting.

Spoke to Port Jersey BMW VDC Thursday morning, and they said that no BMW vehicles at this facility were damaged during hurricane Sandy. They lost power but it's been restored. And so they are starting to release the vehicles for transport to the local dealerships.

[jaikumar]

I recd an email from my CA at the dealer that no cars were damaged as well. Appears they recd power only yesterday. I am worried if the cars were indeed flooded?

[BavarianFanatic]

Originally Posted by jaikumar

I recd an email from my CA at the dealer that no cars were damaged as well. Appears they recd power only yesterday. I am worried if the cars were indeed flooded?

If they said no cars were damaged, why do you worry that the cars might have been flooded?

[autobahn75]

Flooding is the worst damage ever. If cars are flooded with seawater they right them off and send to the shredder. Maybe a couple slip off to Albania but who knows...

[jsedlak]

Just got word that things are... a bit messy. Boats may have been redirected to Baltimore.

[autobahn75]

I can report that new cars are already being processed. My car arrived at the port on 11-8. As of 10-10 it was at the VPC for finishing touches.

[jaikumar]

I am still awaiting news for my 335i. Dealer first said weekend after sandy, then said car was at baltimaore and was trying to get my car "situated". Now no clue still waiting for word from VPC.

Is BMW still clueless, and cant provide ETA? Sounds like they are over hyped in terms of service. Think Lexus handles such things better. Increasingly frustated.

Anyone hear anything - esp if you were on Porgy and landed on NJ port 10/25?

[jsedlak]

Originally Posted by jaikumar

I am still awaiting news for my 335i. Dealer first said weekend after sandy, then said car was at baltimaore and was trying to get my car "situated". Now no clue still waiting for word from VPC.

Is BMW still clueless, and cant provide ETA? Sounds like they are over hyped in terms of service. Think Lexus handles such things better. Increasingly frustated.

Anyone hear anything - esp if you were on Porgy and landed on NJ port 10/25?

My ship was re-routed to Baltimore due to Sandy. Arrived last Monday and got to the dealer mid-afternoon Saturday. I just picked up the car last night. My CA had a tough time getting exact info on when the car was going to be delivered. He found out the day of though, and called me that morning.

[greenaeg]

My car was supposed to hit U.S. soil on 11/15 in New Jersey port, post-Sandy, traveling on the Don Juan.

Port was closed so dealer told me it was going to Baltimore. Then Baltimore apparently backed up so Don Juan left the car in NJ 11/15 after the port reopened 11/12. Dealer said it should only be a few days after 11/15 that car would arrive but he couldn't track it.

I got impatient w no info so called trucking company on 11/21 and they hadn't even received car yet. Dealer then told me BMW started work order 11/21 (windshield sustained a ding in Munich) and then should arrive 11/24.

Still no car. Dealer doesn't know where it is and says he's "not allowed" to call trucking company (and I lost number. In course of trying to find it, I found a forum where their drivers talk about company being great to work for and letting them take rigs home even loaded w expensive cars. So is my car sitting on a parked truck somewhere while a truck driver takes a few days break from the road?)

I can't believe it's taking as long to get from NJ to MD as it took to get from Munich to NJ.

[greenaeg]

UPDATE: After posting this, dealer emailed that car was released from port last night so should be in today. They want time to detail etc. so I can go get it tomorrow. Finally!

Still not sure I buy all that "we can't track" business.