Problem with connected/online services - any help/advice appreciated.

Novakbmw · 03-14-2018, 02:15 PM

Noticed this on Monday it could not find the route

Scaleybrat · 03-14-2018, 02:27 PM

I noticed last night that RTTI wasn’t working and the same today. When I go on the app it’s telling me the car is still parked at work yesterday.

Do we really have to call BMW? Shouldn’t it just come back online once BMW have got their sh!t together?

Spacer · 03-15-2018, 03:34 AM

Yep, it should just come back automatically.

999rigger · 03-15-2018, 04:21 AM

My Deezer has completely disappeared from the idrive!

swiffywagbags · 03-15-2018, 06:25 AM

I have been having problems with Deezer on and off for the last month or so.. sometimes its working fully, sometimes it will only play the the current album you are listening to and wont search for anything else and sometimes it just finds certain songs or albums from artists. Its driving me mad.

Cant seem to find a definitive answer above. Do I need to contact BMW for them to sort it or will it just sort itself out?

999rigger · 03-15-2018, 09:14 AM

Just talked to my dealer. BMW are having problems with all connected drive services he said. May take a few days to sort out but it should all come back on itself.

aquazi · 03-15-2018, 09:20 AM

My car hasnt had any outages/ issues at all.... maybe it certain batch of sims in some cars?

Weather, deezer, send location/ command to car, check fuel levels all work

jav_ski · 03-15-2018, 09:47 AM

Was travelling down from Manchester to Sussex and had rtti for about five minutes ... matched google maps and then it went back to tms and told me there were no problems .. suffice to say google maps was right and the m25 car park was right where it was this time last week. So tms is definitely working correctly

EasyTiger75 · 03-15-2018, 12:33 PM

I haven't been able to use any connected drive service in the last 24 hours and have found Online Entertainment (Deezer) to be intermittent over the last few weeks.

What I have noticed on the Account Settings for Online Entertainment is that the data provider has changed to 3 UK, whereas it had always been EE before. Wonder if BMW UK have switched to using 3 as the provider for connected drive? Based on my experience of the network coverage of 3 for 3G it could explain a lot!

Scaleybrat · 03-15-2018, 02:50 PM

Connected App now appears to be working. Didn’t see any RTTI info when I drove home earlier though.

GEP77 · 03-15-2018, 03:48 PM

All working again for me.

454697819 · 03-15-2018, 04:57 PM

Was back in full tonight for me,

Ferret · 03-15-2018, 04:58 PM

I know it doesn’t help you but mine is working fine and has been all week

Pobsey · 03-15-2018, 04:58 PM

Mines been off since the 8/3/18

Rhino at Work · 03-15-2018, 05:25 PM

Quote:

Originally Posted by 454697819

Was back in full tonight for me,

Me too

RustyBitz · 03-16-2018, 02:01 AM

Mine is still down

Rhino at Work · 03-16-2018, 02:10 AM

Quote:

Originally Posted by RustyBitz

Mine is still down

Have you driven far? Mine came back (or at least I noticed it) after about 20 mins driving last night. Maybe something has to download?

999rigger · 03-16-2018, 02:57 AM

Mine is all back on now but i had to log in again in the car.

RustyBitz · 03-16-2018, 03:05 AM

Quote:

Originally Posted by Rhino at Work

Quote:

Originally Posted by RustyBitz

Mine is still down

Have you driven far? Mine came back (or at least I noticed it) after about 20 mins driving last night. Maybe something has to download?

That could be why it was a short drive home, will check later today.

trumble · 03-16-2018, 11:12 AM

Phoned BMW connected services today they said they have problems and that the last update was this morning and they have no idea when it will be fixed. It is a problem with one of the phone companies which differ from car to car hope for a few days.He also said that it would connect by itself and I need do nothing

trumble

ftally · 03-16-2018, 12:35 PM

I have a BMW F36 - 4 Series Gran coupé - UK London.

Thursday 15th March 2018 - Maps has no RTTI data all day.
Friday 16th " " - Maps still has no data - called BMW ConnectedDrive services in the UK, they advise that a major outage is affecting ALL ConnectedDrive services, no ETA on a fix.

BMW Customer Service Telephone - 0800 325 600

Who thinks BMW should have this information updated on the ConnectedDrive website? Last time I checked, (today), no mention whatsoever about system outage. I can still see Remote Cockpit view and when you click on the map to locate your vehicle, it displays a similar RTTI traffic data to what we have in the iDrive display. Seems like RTTI data feed is working but for the website only or maybe they fixed the issue today. I'll jump in my car in about 30mins to drive home, i'll find out then.

Who else from the London/UK area has this problem with a 66 plate or newer?

UPDATE Everything working when I tried at 6:30pm.

hudson012003 · 03-17-2018, 06:19 PM

I had issues when I picked mine up from the dealer Thurs evening after a sensor replacement. Noticed that the app showed car unlocked & also location still at the dealers once I got home. App’s in the Connecteddrive weren’t showing either (weather etc.).

Still same Friday a.m so phoned the dealer & explained situation = asked me to take it back in next week as possibly technician hadn’t calibrated the iDrive once new sensor fitted? Said couldn’t advise any further help.

Phoned my local BMW independent who’ve done a couple jobs in the past for me = have you tried an iDrive reset they asked..? Simple procedure & it was as good as new & phone app linked straight away again, if anything sat-NAV seems slightly quicker when addresses put in?

Press ignition to on (not starting car btw). Press radio on/off button for approx 25secs = until screen goes blank & then BMW Connecteddrive flashes up & good to go (mines an ID5)

Obviously won’t solve everyone’s issues. As someone else said thou the dealers seem lost to advise on simple solutions & to quick to want to hook the car up to the service centre computer🙄

03-14-2018, 02:15 PM	#23
Novakbmw Private First Class 28 Rep 174 Posts Drives: Bmwcoupe Join Date: Sep 2017 Location: London iTrader: (0)	Noticed this on Monday it could not find the route
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03-14-2018, 02:27 PM	#24
Scaleybrat Private First Class 57 Rep 125 Posts Drives: F30 340i M Sport (now gone) Join Date: Feb 2015 Location: Dundee iTrader: (0)	I noticed last night that RTTI wasn’t working and the same today. When I go on the app it’s telling me the car is still parked at work yesterday. Do we really have to call BMW? Shouldn’t it just come back online once BMW have got their sh!t together?
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03-15-2018, 03:34 AM	#25
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	Yep, it should just come back automatically.
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03-15-2018, 04:21 AM	#26
999rigger First Lieutenant 88 Rep 314 Posts Drives: F33 4 Series Convertible Join Date: Sep 2016 Location: Sheffield iTrader: (0)	My Deezer has completely disappeared from the idrive!
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03-15-2018, 06:25 AM	#27
swiffywagbags Enlisted Member 56 Rep 49 Posts Drives: 335d M Sport Join Date: Sep 2017 Location: Yorkshire iTrader: (0)	I have been having problems with Deezer on and off for the last month or so.. sometimes its working fully, sometimes it will only play the the current album you are listening to and wont search for anything else and sometimes it just finds certain songs or albums from artists. Its driving me mad. Cant seem to find a definitive answer above. Do I need to contact BMW for them to sort it or will it just sort itself out? __________________ 2018 BMW M3 Competition Package
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03-15-2018, 09:14 AM	#28
999rigger First Lieutenant 88 Rep 314 Posts Drives: F33 4 Series Convertible Join Date: Sep 2016 Location: Sheffield iTrader: (0)	Just talked to my dealer. BMW are having problems with all connected drive services he said. May take a few days to sort out but it should all come back on itself.
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03-15-2018, 09:20 AM	#29
aquazi Major 461 Rep 1,303 Posts Drives: 18 M4C Join Date: Nov 2017 Location: Sutton coldfield iTrader: (0)	My car hasnt had any outages/ issues at all.... maybe it certain batch of sims in some cars? Weather, deezer, send location/ command to car, check fuel levels all work
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03-15-2018, 09:47 AM	#30
jav_ski Second Lieutenant 86 Rep 263 Posts Drives: F30 335d xDrive M Sport Saloon Join Date: Sep 2016 Location: Cheshire iTrader: (0)	Was travelling down from Manchester to Sussex and had rtti for about five minutes ... matched google maps and then it went back to tms and told me there were no problems .. suffice to say google maps was right and the m25 car park was right where it was this time last week. So tms is definitely working correctly
	Appreciate 0 Quote

03-15-2018, 12:33 PM	#31
EasyTiger75 New Member 3 Rep 13 Posts Drives: BMW 420d GC M Sport Join Date: Sep 2016 Location: Manchester, UK iTrader: (0)	I haven't been able to use any connected drive service in the last 24 hours and have found Online Entertainment (Deezer) to be intermittent over the last few weeks. What I have noticed on the Account Settings for Online Entertainment is that the data provider has changed to 3 UK, whereas it had always been EE before. Wonder if BMW UK have switched to using 3 as the provider for connected drive? Based on my experience of the network coverage of 3 for 3G it could explain a lot!
	Appreciate 0 Quote

03-15-2018, 02:50 PM	#32
Scaleybrat Private First Class 57 Rep 125 Posts Drives: F30 340i M Sport (now gone) Join Date: Feb 2015 Location: Dundee iTrader: (0)	Connected App now appears to be working. Didn’t see any RTTI info when I drove home earlier though.
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03-15-2018, 03:48 PM	#33
GEP77 Major 409 Rep 1,162 Posts Drives: Tesla Model 3 Long Range. Join Date: Nov 2013 Location: South East London iTrader: (1)	All working again for me.
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03-15-2018, 04:57 PM	#34
454697819 Lieutenant 313 Rep 570 Posts Drives: F31 335D XD Join Date: Jun 2017 Location: Suffolk iTrader: (0)	Was back in full tonight for me,
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03-15-2018, 04:58 PM	#35
Ferret Northern 14 Rep 44 Posts Drives: F36 430d Join Date: Jan 2018 Location: Bath, Uk iTrader: (0)	I know it doesn’t help you but mine is working fine and has been all week
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03-15-2018, 04:58 PM	#36
Pobsey Lieutenant 185 Rep 475 Posts Drives: 2019 F31 330d / 2010 e87 118d Join Date: Mar 2011 Location: UK iTrader: (0)	Mines been off since the 8/3/18
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03-16-2018, 02:01 AM	#38
RustyBitz Colonel 1574 Rep 2,157 Posts Drives: X3M Competition Join Date: May 2017 Location: Cheshire Cat iTrader: (0) Garage List 2019 BMW X3M Compet ... [0.00]	Mine is still down __________________ CURRENT X3M Competition- Toronto Red [url=https://www.deutschespeed.com/threads/the-bimmerpost-refugee-thread.561/]Car[/url]
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03-16-2018, 02:57 AM	#40
999rigger First Lieutenant 88 Rep 314 Posts Drives: F33 4 Series Convertible Join Date: Sep 2016 Location: Sheffield iTrader: (0)	Mine is all back on now but i had to log in again in the car.
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03-16-2018, 11:12 AM	#42
trumble Enlisted Member 3 Rep 37 Posts Drives: 2017 318i sport Join Date: Nov 2017 Location: surrey iTrader: (0)	Phoned BMW connected services today they said they have problems and that the last update was this morning and they have no idea when it will be fixed. It is a problem with one of the phone companies which differ from car to car hope for a few days.He also said that it would connect by itself and I need do nothing trumble
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03-16-2018, 12:35 PM	#43
ftally New Member 13 Rep 23 Posts Drives: BMW F36 GC M-Sport Join Date: Mar 2018 Location: London iTrader: (0)	BMW ConnectedDrive Services I have a BMW F36 - 4 Series Gran coupé - UK London. Thursday 15th March 2018 - Maps has no RTTI data all day. Friday 16th " " - Maps still has no data - called BMW ConnectedDrive services in the UK, they advise that a major outage is affecting ALL ConnectedDrive services, no ETA on a fix. BMW Customer Service Telephone - 0800 325 600 Who thinks BMW should have this information updated on the ConnectedDrive website? Last time I checked, (today), no mention whatsoever about system outage. I can still see Remote Cockpit view and when you click on the map to locate your vehicle, it displays a similar RTTI traffic data to what we have in the iDrive display. Seems like RTTI data feed is working but for the website only or maybe they fixed the issue today. I'll jump in my car in about 30mins to drive home, i'll find out then. Who else from the London/UK area has this problem with a 66 plate or newer? UPDATE Everything working when I tried at 6:30pm. Attached Images Last edited by ftally; 03-16-2018 at 08:13 PM..
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03-17-2018, 06:19 PM	#44
hudson012003 First Lieutenant 169 Rep 305 Posts Drives: 340i Msport Tanzanite blue Join Date: Jul 2015 Location: Cheshire iTrader: (0)	I had issues when I picked mine up from the dealer Thurs evening after a sensor replacement. Noticed that the app showed car unlocked & also location still at the dealers once I got home. App’s in the Connecteddrive weren’t showing either (weather etc.). Still same Friday a.m so phoned the dealer & explained situation = asked me to take it back in next week as possibly technician hadn’t calibrated the iDrive once new sensor fitted? Said couldn’t advise any further help. Phoned my local BMW independent who’ve done a couple jobs in the past for me = have you tried an iDrive reset they asked..? Simple procedure & it was as good as new & phone app linked straight away again, if anything sat-NAV seems slightly quicker when addresses put in? Press ignition to on (not starting car btw). Press radio on/off button for approx 25secs = until screen goes blank & then BMW Connecteddrive flashes up & good to go (mines an ID5) Obviously won’t solve everyone’s issues. As someone else said thou the dealers seem lost to advise on simple solutions & to quick to want to hook the car up to the service centre computer🙄
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