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      01-11-2018, 01:19 PM   #1
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Thumbs down Rock Auto? Hard pass

I've bought a lot of crap from them over the years with no real issues....until now...

Parts they list as correct were not. I returned said parts through their site on the return label they had me print out & use. Both parts in same box with return slips.

They claimed they cannot find one of the parts. Not my fault or problem. Here we are almost a month later and no refund. Just blatant ahole email replies or ignored completely. Then they get surprised I filed a PayPal claim.

So they can screw off at this point. Also filed a dispute w/my credit card. They lost a customer over a whole $25. What a bunch of idiots.
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      01-11-2018, 01:25 PM   #2
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Sucks to hear, I have been ordering from them for 15+ years and never had a problem.
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      01-11-2018, 01:30 PM   #3
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I had a similar issue with the windshield wipers. They sent the wrong ones that wouldn't fit and when I was going through their return menu and selecting the options, it blocked me out from returning them cause somehow I selected that I've "used" them...
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      01-11-2018, 02:31 PM   #4
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They screwed up 3 out of 4 orders for me and refused to refund one of them.
They'll never get another dime out of me.
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      01-11-2018, 02:33 PM   #5
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I took a hard pass based on their commercials alone. That stupid shit makes me want to punch things.
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      01-11-2018, 02:38 PM   #6
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Guess it is hit and miss even with a company you have used many times. I have ordered from them a handful of times in the past and everything was right.

A couple of months ago I needed a muffler which is not made anymore (even the dealer has no idea) for an older vehicle I have. I searched online and the first hits were from parts stores that said they had the OEM part so I ordered a muffler from a company and got one that didn't fit. I tried ordering from two other stores and the order got cancelled as they didn't have it.

I searched on Rock auto and they had one and it was the right part.
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      01-11-2018, 03:16 PM   #7
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I too used RockAuto for a long time, probably since they first came online and long before they were advertising like crazy. At first I loved them and had no issues. Then they started charging shipping based on their warehouse location a few items I order came out their Calif warehouse and the shipping costs were very high since they use UPS. I also had issues with their website showing one part and they shipping a different version of the part or different manufacturer. I never tried to return anything, but I have been getting the feeling they gotten too big and can not longer manage it.

There are some parts they have great pricing, but I been finding the same parts on advance auto for the same price after you include their shipping costs.
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      01-11-2018, 03:20 PM   #8
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Yep last month I could not find an aftermarket 335i cooling fan anywhere expect the dealer who wanted $720.00. I ordered two online, one from amazon, and one from another place only to have them cancel the orders because no one actually had the fan in stock.

So I knew I would not get it quickly but I ordered one from Rock Auto and got one for $350.00 in less than a week.

Hit or miss I guess.
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