BMW North America Announces Best Dealership Awards 2018

uniqueMR · 03-13-2018, 01:33 PM

Quote:

Originally Posted by stvding

Rusnuk! They should give Scott Smith and all the big breast ladies a raise! Haha

spuntyb · 03-13-2018, 01:37 PM

What's with Paul Miller? What's so great? Any feedback here recently? I'm working with Springfield, Bloomfield, and Park Ave to get a 2018 F80 ZCP. Should I branch out?

PeterKBMW · 03-13-2018, 01:42 PM

Quote:

Originally Posted by Wolf 335

This remind me of a time when bmw sales guy told me "I'll send you a survey but only if you'll give me an absolute 100%, if not then I won't send it"

I said don't send it.

If you bought one more recently you'll notice that they don't say that anymore. BMW finally wised up and didn't make the survey a scale of 1-10 questions anymore. Everything is now open ended questions. As a result, they don't weigh the surveys as heavily on the stores/salespeople anymore.

PeterKBMW · 03-13-2018, 01:43 PM

Quote:

Originally Posted by spuntyb

What's with Paul Miller? What's so great? Any feedback here recently? I'm working with Springfield, Bloomfield, and Park Ave to get a 2018 F80 ZCP. Should I branch out?

This isn't "who gives the best deal", there are many parameters that the stores are judged on. Sales is one, but there's also service satisfaction and multiple other items that they look at.

spuntyb · 03-13-2018, 01:48 PM

Quote:

Originally Posted by PeterKBMW

Quote:

Originally Posted by spuntyb

What's with Paul Miller? What's so great? Any feedback here recently? I'm working with Springfield, Bloomfield, and Park Ave to get a 2018 F80 ZCP. Should I branch out?

This isn't "who gives the best deal", there are many parameters that the stores are judged on. Sales is one, but there's also service satisfaction and multiple other items that they look at.

I know, but thank you.

I'm asking for folks to share those other parameters. I live in the area and 'know of' the dealer, but haven't heard much word of mouth. I have for a number of other dealerships though, so I'm wondering if it's a sort of well-kept secret, or I just haven't been paying attention.

Viffermike · 03-13-2018, 01:50 PM

One in Texas (and that one in a single-dealer market: Austin), where two of the top five by-volume U.S. BMW dealers are.

My bet is that BMW of Grapevine changes that in 2019. Sewell runs a tight, customer-focused ship.

Remonster · 03-13-2018, 01:51 PM

Quote:

Originally Posted by drew_larson

Awesome, my local dealership is #1 (Encinitas)

The list is alphabetical, BMW Encinitas doesn't have "of" in their name so they get listed first.

MightyMouseTech · 03-13-2018, 01:51 PM

When are they going to change the name to what it actually is, dealership awards for the USA, not North America.

Bufalo · 03-13-2018, 01:53 PM

Glad to see Sun Motors return to this list.

pmoreau58 · 03-13-2018, 01:56 PM

Congrats to Ridgefield - well deserved. Consistently provides the best service and attention to detail around the area.

Kid Eh · 03-13-2018, 02:00 PM

I'm Canadian but my previous BMW was an American vehicle which I imported here. I was still eligible for the free annual oil changes/maintenance, in the U.S. which is the one thing you lose when importing a car. In the U.S. this also includes brakes. So once I year I would make the 1 hour drive from Toronto to Buffalo and visit Towne BMW. This is by far the nicest dealership I have ever dealt with. They did everything they could to see I was well taken care of. Top notch place in my opinion. Not surprised to see them on this list.

F32Fleet · 03-13-2018, 02:00 PM

Wish they'd announce a 6yr/72k mile factory warranty like VW.

clubsport · 03-13-2018, 02:04 PM

"Business Metrics"

The reason why so many California dealers are on the list.

Rewarding dealers who have the ability to charge (and get) 15k over MSRP for an M2 or a Special Macau Blue M3. Those prices make BMW execs very happy.

I picked my M2 from BMW of Lynchburg (Va.) It was the smoothest car purchase I've made, ever. Car prepped and delivered to my standards. I have purchased cars from South Bay, Rusnak, Center, McKenna and none went as smoothly as the M2. That dealer...Not on the list.

G80indy · 03-13-2018, 02:14 PM

Congrats to Dreyer & Reinbold BMW Indianapolis!
(Again!)

eg0914 · 03-13-2018, 02:16 PM

Quote:

Originally Posted by pmoreau58

Congrats to Ridgefield - well deserved. Consistently provides the best service and attention to detail around the area.

Completely agree! From sales to service, they seem to have it figured out. I always leave there happy and feeling valued.

drew_larson · 03-13-2018, 02:42 PM

Quote:

Originally Posted by Remonster

Quote:

Originally Posted by drew_larson

Awesome, my local dealership is #1 (Encinitas)

The list is alphabetical, BMW Encinitas doesn't have "of" in their name so they get listed first.

Thank you for clarification, still awesome to see them on the list

Slickrick2 · 03-13-2018, 02:46 PM

Quote:

Originally Posted by spuntyb

What's with Paul Miller? What's so great? Any feedback here recently? I'm working with Springfield, Bloomfield, and Park Ave to get a 2018 F80 ZCP. Should I branch out?

I've purchased BMW vehicles throughout the years in Park Avenue BMW, Prestige BMW and Tenafly BMW. All in New Jersey.
I purchased one in Park Ave, Two in Prestige and Two in Tenafly. I really like the ambiance and setup at prestige but I find that Tenafly is nicer to deal with. Two awesome experiences in the last 3 years purchasing my CPO vehicles from them. I also traded in two BMW's and got what I asked for them. I did do my homework and due diligence as far as the worth of the trade in's.

All purchased, no leasing.

joeyb26 · 03-13-2018, 02:46 PM

Quote:

Originally Posted by spuntyb

I know, but thank you.

I'm asking for folks to share those other parameters. I live in the area and 'know of' the dealer, but haven't heard much word of mouth. I have for a number of other dealerships though, so I'm wondering if it's a sort of well-kept secret, or I just haven't been paying attention.

I've bought there on two occasions, had a good experience both times. I can put you in contact with a CA if you need. Service department from what I hear is pretty good, I personally don't get my car serviced there (too far) but my friend does and they're always good for him

raysspl · 03-13-2018, 02:47 PM

Glad to see my fave dealer Center BMW make the cut

jmhumr · 03-13-2018, 02:50 PM

Baron BMW in KC should make the list on name alone.

DE Urlaub · 03-13-2018, 02:51 PM

M guru, CA: Aatir Barlas, from Cincy North! Well done/well deserved! I am certain your contributions are the reason your dealership won this award!

M4 GTS · 03-13-2018, 03:02 PM

Quote:

Originally Posted by Remonster

The list is alphabetical, BMW Encinitas doesn't have "of" in their name so they get listed first.

IMO Encinitas sucks. Always did and always will

03-13-2018, 01:37 PM	#24
spuntyb Brigadier General 4055 Rep 4,981 Posts Drives: 2019 F90 Competition Join Date: Aug 2013 Location: USA iTrader: (0)	What's with Paul Miller? What's so great? Any feedback here recently? I'm working with Springfield, Bloomfield, and Park Ave to get a 2018 F80 ZCP. Should I branch out? __________________ <b>2023 M5C SRG\|Aragon \|\| 2018 Macan GTS</b> 2019 F90 Comp MBB\|Black (sold) 2018 F80 ZCP TB\|SS (sold) 2015 F30 335 AW\|CR (sold) 2015 F31 MG\|CR (sold) 2011 E90 JB\|Oyster (sold)
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03-13-2018, 01:50 PM	#28
Viffermike Colonel 1753 Rep 2,942 Posts Drives: '18 black-n-blue 718 Cayman Join Date: Jan 2015 Location: Big D iTrader: (0)	One in Texas (and that one in a single-dealer market: Austin), where two of the top five by-volume U.S. BMW dealers are. My bet is that BMW of Grapevine changes that in 2019. Sewell runs a tight, customer-focused ship. __________________ --Life is a journey made more exciting with a fast car.-- --Helmets are for closers.-- <<Current: "Blackened" '18 NBM Porsche 718 Cayman ... Gone (but not forgotten): "Blackened" MG '15 228i M Sport w/aFe filter/scoop, Hertz drivers, P3Cars multigauge, other goodies>>
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03-13-2018, 01:51 PM	#30
MightyMouseTech Major General 4338 Rep 6,196 Posts Drives: 13 135i 6MT LeMans Blue MSport Join Date: Feb 2013 Location: Ottawa, Canada iTrader: (0)	When are they going to change the name to what it actually is, dealership awards for the USA, not North America.
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03-13-2018, 01:53 PM	#31
Bufalo Second Lieutenant 124 Rep 288 Posts Drives: 2009 328i Join Date: Dec 2011 Location: Harrisburg, PA iTrader: (1) Garage List 2017 BMW X3 35i [0.00] 2009 BMW 328i [0.00]	Glad to see Sun Motors return to this list.
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03-13-2018, 01:56 PM	#32
pmoreau58 New Member 0 Rep 10 Posts Drives: F80 SO M3 - 3 pedals Join Date: Apr 2013 Location: Norwalk, CT iTrader: (0)	Congrats to Ridgefield - well deserved. Consistently provides the best service and attention to detail around the area.
	Appreciate 0 Quote

03-13-2018, 02:00 PM	#33
Kid Eh I used to be conceited, now I'm perfect. 570 Rep 1,826 Posts Drives: 2018 M3 CS Join Date: Sep 2006 Location: Toronto iTrader: (1) Garage List 2018 BMW M3 CS [0.00]	I'm Canadian but my previous BMW was an American vehicle which I imported here. I was still eligible for the free annual oil changes/maintenance, in the U.S. which is the one thing you lose when importing a car. In the U.S. this also includes brakes. So once I year I would make the 1 hour drive from Toronto to Buffalo and visit Towne BMW. This is by far the nicest dealership I have ever dealt with. They did everything they could to see I was well taken care of. Top notch place in my opinion. Not surprised to see them on this list. __________________ 2018 M3 CS - Alpine White l l "I used to be conceited. Now I'm perfect"
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03-13-2018, 02:00 PM	#34
F32Fleet Lieutenant General 3570 Rep 10,351 Posts Drives: 2015 435i Join Date: May 2005 Location: Southeastern US iTrader: (0)	Wish they'd announce a 6yr/72k mile factory warranty like VW. __________________ "Drive more, worry less. " 435i, MPPK, MPE, M-Sport Line
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03-13-2018, 02:04 PM	#35
clubsport First Lieutenant 204 Rep 365 Posts Drives: LBB Join Date: Jan 2008 Location: Sunny West Coast iTrader: (0)	"Business Metrics" The reason why so many California dealers are on the list. Rewarding dealers who have the ability to charge (and get) 15k over MSRP for an M2 or a Special Macau Blue M3. Those prices make BMW execs very happy. I picked my M2 from BMW of Lynchburg (Va.) It was the smoothest car purchase I've made, ever. Car prepped and delivered to my standards. I have purchased cars from South Bay, Rusnak, Center, McKenna and none went as smoothly as the M2. That dealer...Not on the list.
	Appreciate 0 Quote

03-13-2018, 02:14 PM	#36
G80indy Save the Manuals 1714 Rep 2,937 Posts Drives: Z3, E46, G80 Join Date: May 2005 Location: Indy iTrader: (0)	Congrats to Dreyer & Reinbold BMW Indianapolis! (Again!) __________________ 2023 G80 6MT, CCBs 2002 330i Dinan, 5MT 2000 Z3 Conforti, 5MT
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03-13-2018, 02:47 PM	#41
raysspl Brigadier General 992 Rep 3,001 Posts Drives: walking, bicycle, & bus Join Date: Jan 2015 Location: SoCal iTrader: (0)	Glad to see my fave dealer Center BMW make the cut __________________ re
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03-13-2018, 02:50 PM	#42
jmhumr Private First Class 49 Rep 181 Posts Drives: 2017 BMW X1 Join Date: Feb 2018 Location: Northern Virginia iTrader: (0)	Baron BMW in KC should make the list on name alone.
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03-13-2018, 02:51 PM	#43
DE Urlaub Lieutenant 190 Rep 437 Posts Drives: '71 Pinzgauer 710K Join Date: Mar 2016 Location: Ohio iTrader: (0)	M guru, CA: Aatir Barlas, from Cincy North! Well done/well deserved! I am certain your contributions are the reason your dealership won this award! __________________ *Our Adventure!: F80 SSII/Amaro Brown w/ZCP/6MT/CCB: Indy Day '16 Welt ED!*
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