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      08-14-2017, 02:46 PM   #1
Roberto71
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Praise for BMW assist.

Had a mishap yesterday in a petrol station. Was putting air into my tyres and the bloody nozzle sheared off my tyre valve when I went to take it off. All the air pumped out, and it went totally flat. Was not going to risk crawling home and damaging the rim so used the BMW roadside assist via iDrive. The extremely pleasant lady at the other end took all my details, gave me her name and told me exactly what she was going to do. Rang me back after a few minutes and said the tow truck was in the way, they take it to a secure location and leave it into the dealer the next morning.

The tow truck arrived not long after, very friendly chap, took it away and the dealer rang me this morning to say the car was ready. Needed a new tyre which wasn't cheap and I was a bit sceptical on this as Googling about it, it's more common than I thought and the consensus seemed to be that it's a matter of simply changing the valve and sensor. But the dealer was adamant a new Tyre was required. Hmmmm.

But bottom line, the BMW assist works and works very well, at least you know you get your money's worth.
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      08-15-2017, 04:54 AM   #2
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I have used BMW Assist! The day I got my car, I opened the bonnet to have a look and then couldn't close it. Called BMW Assist and they sent somebody out. I thought they would be hours as the car was on my drive and I said it wasn't an emergency. So, I took the dog on the park. Got regular text messages saying a technician was on his way so I hurried back. By the time I got back, the guy was in the kitchen drinking coffee with the wife.
I just hadn't given the bonnet enough of a slam
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      08-15-2017, 05:23 AM   #3
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Good to hear of positive experiences with BMW Assist. I must have been unlucky - having called them 6 times in the last 20 years, only once did they send a BMW technician. The other 5 times were random local recovery firms and most of them were real jobsworth characters. I didn't renew this service when I extended the warranty.
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      08-15-2017, 06:20 AM   #4
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New tyre? and only the one?. Had it been wear surly both would need replacing?
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      08-15-2017, 06:43 AM   #5
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Quote:
Originally Posted by creepy coupe View Post
New tyre? and only the one?. Had it been wear surly both would need replacing?
I queried this, from my amateur POV, it should have been a simple change of the valve and the TPMS sensor. But they were adamant the whole thing needed replacing. €320 it cost me.
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      08-15-2017, 06:52 AM   #6
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Quote:
Originally Posted by Roberto71 View Post
I queried this, from my amateur POV, it should have been a simple change of the valve and the TPMS sensor. But they were adamant the whole thing needed replacing. €320 it cost me.
The sceptic in me thinks the mullered the tyre, breaking the bead.
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      08-15-2017, 08:29 AM   #7
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^^^ This....

Good that BMW assist offered good service, but if it was only the valve that was damaged and you didn't drive the car, I find it hard to see how a new tyre was required.
All I would think was needed was to remove the tyre, replace valve/sensor, then put the tyre back on....
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      08-15-2017, 08:33 AM   #8
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Quote:
Originally Posted by Beancounter_74 View Post
^^^ This....

Good that BMW assist offered good service, but if it was only the valve that was damaged and you didn't drive the car, I find it hard to see how a new tyre was required.
All I would think was needed was to remove the tyre, replace valve/sensor, then put the tyre back on....
That doesn't sound very profitable
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      08-15-2017, 08:38 AM   #9
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Originally Posted by JD6 View Post
That doesn't sound very profitable
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      08-15-2017, 09:42 AM   #10
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I have BMW Assist on both my car - F31 335d and my motorcycle – R1200RT. They are essentially one and the same policies.
I had reason to use BMW Assist five weeks ago when on a motorcycle trip to Luxembourg my best friend had a lack of concentration (I believe the technical term is ‘off with the fairies’) and managed to wipe me out as I was making a right hand turn off the N89 in Belgium.
My bike could not be ridden (hole in cylinder head) so I contacted BMW Assist.
They arranged recovery of my bike to a safe storage location prior to repatriation to the UK; a taxi from the storage location in Belgium, where I had gone with my bike, to my hotel in Vianden, two miles from the German border, and a one and a quarter hour ride away; an Avis hire car (Ford Focus ST estate, 250 bhp, Recaro seats etc.) to be picked up from Luxembourg city; a taxi (same guy from Belgium) to take me from my hotel in Vianden to Luxembourg city (45 minute ride away); use of the car in Luxembourg for two and a half days before I drove the car to the TGV station at Frethun, ten minutes away from the Channel tunnel, where there was a taxi waiting to take me through the Channel Tunnel. I was offered a one day car hire in the UK but asked instead to be dropped off at the motorway services at J11 of the M20 where my wife collected me. The bike was repatriated to cooper BMW in Tunbridge Wells.
As this was an accident and not a breakdown there was no excess to pay.
I was impressed with BMW Assist but much less so with my (still) best friend who had managed to keep his bike upright, which was damaged but able to be ridden.
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      08-15-2017, 09:53 AM   #11
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Quote:
Originally Posted by Roberto71 View Post
Quote:
Originally Posted by creepy coupe View Post
New tyre? and only the one?. Had it been wear surly both would need replacing?
I queried this, from my amateur POV, it should have been a simple change of the valve and the TPMS sensor. But they were adamant the whole thing needed replacing. €320 it cost me.
Looks like you got royally shafted there mate! The valve has nothing to do with the tyre!

Why on earth would you take the car to BMW for a broken wheel valve?! :
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      08-15-2017, 01:15 PM   #12
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Quote:
Originally Posted by teaston View Post
Looks like you got royally shafted there mate! The valve has nothing to do with the tyre!

Why on earth would you take the car to BMW for a broken wheel valve?! :
I enjoy keeping BMW execs in the manner they're accustomed to.
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      08-15-2017, 01:24 PM   #13
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Did this twice on my previous 420d, replaced the tyre on 1 of the occasions but managed to get BMW to pay for it - I argued they should have told me not to drive home on it because it ruined the run flat. The other time it was just a valve swap, the tyre was fine because I didn't drive on it flat.

You've been shafted mate!
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