[Kabrich]

Originally Posted by etinifni

That doesn't make any sense. Your SA is wrong.

Originally Posted by Broadsword

While I agree, I called BMW Assist yesterday and got the same response from the agent. So there is definitely different answers out there.

Originally Posted by etinifni

There has to be more to this. BMW IS retrofitting comm box so that your current subscription remains valid. Why would they retrofit a comm box and say your subscription is cancelled?

Originally Posted by etinifni

Received one of these in the mail today.

[IMG]http://d.pr/i/pMC7+[/IMG]

If you read it, it tells exactly why some are being charged $199.

[etinifni]

Originally Posted by Kabrich

If you read it, it tells exactly why some are being charged $199.

Do you have selective reading issue? Clearly post says "My car is a CPO so it came with a contract through early 2018. I did not have to sign any new agreement. In fact, I think you only get the retrofit offer if you have an existing contract that goes beyond the 12/16 2G deactivation date. "

The letter I received states if owners have less than one year of coverage left.

[EnerJi]

Originally Posted by sbhagat

Those of you who have had the retrofit completed, do you have the convenience plan? If so, are convenience plan features working in your car? Such as BMW Online, google send-to-car and remote app functions like vehicle lock/unlock/horn/light.

Aren't those all safety plan features? They better work, as that's the only reason I'm getting the retrofit!

On that topic, my appointment is scheduled for next Thursday morning. I spoke to two different SAs before I was able to schedule, and both seemed to be at least somewhat familiar with what I was requesting. Hopefully that's a good sign.

[Kabrich]

Originally Posted by etinifni

Do you have selective reading issue?

No, but appears you do.

Originally Posted by etinifni

Clearly post says "My car is a CPO so it came with a contract through early 2018. I did not have to sign any new agreement. In fact, I think you only get the retrofit offer if you have an existing contract that goes beyond the 12/16 2G deactivation date. "

And I never stated anything contrary to that.

Originally Posted by etinifni

The letter I received states if owners have less than one year of coverage left.

And my post stated exactly that.

Originally Posted by Kabrich

If you read it, it tells exactly why some are being charged $199.

I never stated you were paying $199.

And you asked:

Originally Posted by etinifni

There has to be more to this. BMW IS retrofitting comm box so that your current subscription remains valid. Why would they retrofit a comm box and say your subscription is cancelled?

I simply answered your post.

So who has the selective reading issue?

Clearly not me.

If you do not want something answered, don't post or end a sentence with a ?

That is, if your selective reading issue made it this far.

[CLittle]

Originally Posted by philipm785

I had my 2012 F30 335i retrofitted on Friday. MyInfo and hands free phone both seem to work perfectly, however I lost my bluetooth audio streaming. The phone would only show a headset when pairing to the car vs. showing it as a multimedia device previously. Text messages and emails still come through fine on the Office screen.

I'm assuming it's just a feature code they need to set. Called my SA (who is excellent) and will let you know what I hear back.

Edit: although it only took one day, my SA did tell me that BMW had to directly program and activate the new box, confirming what others here have been told.

I just got my car back from the upgrade and reconnected my phone's Bluetooth. If you go to the Bluetooth menu, scroll to your phone, push right to go to options, scroll down past the "configure phone" to "configure Bluetooth". In that menu, I had to toggle office and Bluetooth audio. Then scroll to "configure phone" and a Bluetooth audio check box will magically appear.

[CLittle]

Nobody has to pay $199 to swap out the combox.

They're just stating the obvious which is when your service contract is about to end, you'll have the option to pay to continue using the service. The cost is $199 per year. Umm, ok thanks BMW for muddying up the three options with a blurb that's neither here nor there.

[alee0729]

Well, showed up on time for my Saturday service appointment at Wide World BMW and was told to come back Monday.

Apparently they've done a few of these already, and they seem to have a different issue with every car. They won't do anything without the shop foreman working, and they won't do anything unless BMW NA is open as well in case something doesn't work and they need to call it in. They said plan to leave my car for at least 1 evening... maybe 2.

[hsk1610]

Got my car back after updating the combo box. Took them only half a day. In my case, they updated every module in the car so all the coding was wiped out, not the selective modules that some people experienced.

I immediately tested to make sure the bluetooth with the phone paired without a hitch and called BMW Assist to make a test call. All worked. Not sure if there is anything else that I need to test for.

[codeyf]

Originally Posted by etinifni

Received one of these in the mail today.

[IMG]http://d.pr/i/pMC7+[/IMG]

Yup, got this today also. I'm unclear however if I have to pay the $199 for a new service contract if I get the retrofit.

[alee0729]

Originally Posted by hsk1610

Got my car back after updating the combo box. Took them only half a day. In my case, they updated every module in the car so all the coding was wiped out, not the selective modules that some people experienced.

Good to hear. Hoping they wrap mine up in a day. Doesn't seem like it should require that much time if they just recode the entire car.

[lemonchicken]

Picking mine up from the dealer tomorrow. Will make sure to check all functionality out before leaving. Took them 2 full days.

[codeyf]

Originally Posted by codeyf

Yup, got this today also. I'm unclear however if I have to pay the $199 for a new service contract if I get the retrofit.

And, found the answer in the FAQ online:

What happens to BMW Assist after December 31, 2016?

After December 31, 2016, the underlying technology originally used for BMW Assist services in affected vehicles will be no longer supported. BMW Assist services will no longer be available. For customers choosing to retrofit their vehicles, updated technology will be installed so that BMW Assist services can continue to function for the remaining duration of the contract.

Still need to decide if I actually want/need the retrofit...

[cshawkeye]

So not only am I getting a run around on the issue with the website with BMW NA, but the dealership is tap dancing around this as well. Add on the squeaking break issues that I am having and it is starting to have me loose a lot of faith in BMW.

[PappyVR4]

I just dropped mine off for the retrofit. I thought I wouldn't be the first one, but they said I was. Most people are choosing to waive it and get the money, according to my dealer.

Notes:

*I have the contract through the end of 2018, so I have more than a year on the contract still. The service agent said I would be charged $199 for the retrofit, per the notice. I politely corrected him and said that $199 was to extend the contract for another year if you needed to, but I didn't need to. He apologized and admitted he hadn't really read the flyer too deeply.

* Because this is the first one, they didn't have the parts on hand. I have a feeling that I may have this loaner for a few days. Oh well, it's nice driving a brand new car for a little bit.

I'll be sure to report back on what coding was lost.

[alee0729]

They wiped everything in my M3. All custom coding, and even the tune and DCT tuning.

I'm back at the dealership after 15 miles. A bunch of DSC errors popped up on the drive home. Not sure if it's related but considering it drove fine before, I'm guessing it is related to the total recoding of the car.

[hsk1610]

Originally Posted by alee0729

They wiped everything in my M3. All custom coding, and even the tune and DCT tuning.

I'm back at the dealership after 15 miles. A bunch of DSC errors popped up on the drive home. Not sure if it's related but considering it drove fine before, I'm guessing it is related to the total recoding of the car.

Sorry to hear. Guess it is prob too late to do anything today. Hope they gave you a loaner till the issue is fixed.

[codeyf]

I'm most likely going to with the cash. My service is only good through August anyway.

[badbread]

Brought my 2013 in on Saturday morning, was told the tech's that do stuff other than maintenance don't work the weekends, SA just called and said everything is done but the car is still being programmed still. Should be done by tomorrow.

Not a big deal, just an FYI, looks like reprogramming everything is in my future.

[lemonchicken]

got the car back today.

can no longer make sos call
can no longer register my vin with bmw connected site.
can no longer use bmw app
can no longer send google maps to the car.

hope they can fix some or all of this.

[sbhagat]

Originally Posted by lemonchicken

got the car back today.

can no longer make sos call
can no longer register my vin with bmw connected site.
can no longer use bmw app
can no longer send google maps to the car.

hope they can fix some or all of this.

I ended up in the same boat. Also the remote app didn't work anymore. Just dropped it off to the dealer today so they can sort these issues out.

[hsk1610]

Does Google Send Maps to car still function on the CIC vehicles? It's not working for me.

[sbhagat]

Originally Posted by hsk1610

Does Google Send Maps to car still function on the CIC vehicles? It's not working for me.

It didnt work on mine after the retrofit.